Experience

Adobe Workfront

• United States
• Software Development
• 200 - 300 Employee

• Technical Support Engineer Tier 2

  • Feb 2020 - Present

  My team provides technical support to Adobe Workfront corporate clients for the Adobe Workfront application.My specific 'skill' focuses are the integrated Adobe Workfront Proof application and Core Workfront application functionalities.Service is provided to our clients via phone and email communication. This often entails extensive troubleshooting, bug/defect reporting and clarifying proper use of our app functionalities. My team provides technical support to Adobe Workfront corporate clients for the Adobe Workfront application.My specific 'skill' focuses are the integrated Adobe Workfront Proof application and Core Workfront application functionalities.Service is provided to our clients via phone and email communication. This often entails extensive troubleshooting, bug/defect reporting and clarifying proper use of our app functionalities.



Geomni

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Analyst, Team Lead

  • Feb 2018 - Feb 2020

  As a Team Lead, I managed a small portion of product analysts who provided quality control on all outbound estimates. My responsibilities included; Delegation, time management, multitasking, training, team support, and front-end customer support. I also assist with minor imagery processing for spatial and geometric accuracy. The imagery is then used in 3 dimensional CAD modeling. As a Team Lead, I managed a small portion of product analysts who provided quality control on all outbound estimates. My responsibilities included; Delegation, time management, multitasking, training, team support, and front-end customer support. I also assist with minor imagery processing for spatial and geometric accuracy. The imagery is then used in 3 dimensional CAD modeling.



AllyDVM

• United States
• Veterinary Services
• 1 - 100 Employee

• Technical Support Specialist

  • 2017 - 2018

  As a one-man-team, I conducted remote program installations using CMD/DOS, on servers used by veterinary offices. I also worked closely with the development team on any and all technical issues related to our services (mostly front-end but occasionally back-end as well). This included server communication health checks and troubleshooting, re-installations and uninstalling, emailing service health checks and troubleshooting, and general program bugs and issues. As a one-man-team, I conducted remote program installations using CMD/DOS, on servers used by veterinary offices. I also worked closely with the development team on any and all technical issues related to our services (mostly front-end but occasionally back-end as well). This included server communication health checks and troubleshooting, re-installations and uninstalling, emailing service health checks and troubleshooting, and general program bugs and issues.



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • 2015 - 2017

  Provided face-to-face customer service assisting customers with finding products, point of sale, and upselling. Provided face-to-face customer service assisting customers with finding products, point of sale, and upselling.