Project Manager

• Mar 2017 - Present

IT Project Management Specialist

• Dec 2012 - Jan 2017

Approached for position due to proven project management skills and ability to handle technical escalations for a newly created IT Department. Reported to: IT Department Head Stakeholders: Business Users, Process Owners, Higher Management, external vendors and project teams Team members managed: 4 FTEs within IT Department Key Achievements: Managed stakeholders’ expectations through influential communication; entrusted with developing effective communication plan for stakeholders; Efficiently collaborated with service providers for successful transition of services changes; project implementations involved external IT Vendors; Negotiated commercially favourable agreements with 3rd party service providers; assigned to sign annual maintenance & support agreements to provide additional levels of support for products/services; Developed productive working relationships with clients by being responsive to client needs and expectations; Managed client expectations and delivered targeted outcomes within timeframes; Developed strategic plans through excellent documentation skills; Show less

IT Project Manager

• May 2010 - Dec 2012

Promoted due to consistent excellent performance over horizontal time in successfully handling projectsReported to: Vice President, Infrastructure & Support, CIOStakeholders: Business users, Departmental Heads, Executive Management, team members, and vendorsKey achievements:Successfully finalised IT contracts through exemplary negotiation skills; faced tough challenge of gathering records of existing external relationships in absence of SLAs; defined process flow for following contract required by IT department, entered existing contracts into ITSM application using best practices, added additional layer of legal review in contract; streamlined contract management and generated reportsEfficiently carried out application deployment to UAT and PROD systems under strict change control; implemented proper controls to restrict changes on production systems; challenged with enforcing limitations until completion of formal documentation and authorisation matrix; obtained authorisation approvals on system, completed Production Change Request form; created clarity, applied changesEfficiently performed operational follow ups, documentation and routine failover and failback exercises; reviewed documentation generated by Implementation Team, made sure handover document accompanied documented failover item; documented failover and failback procedures, operational manuals, and procedure for application testing & failover; followed risk, security, DR, and business continuity plans Show less

Senior IT Administrator

• Oct 2006 - May 2010

Senior Support Engineer

• Jun 2003 - Oct 2006

Supporting Microsoft, Sun & Cisco platforms as well as Designing & planning implementation projects for complete systems infrastructure; Conducted Trainings & workshops for Microsoft Active Directory, Microsoft Exchange, SMS 2003, Sun Field Essentials & Cisco networking concepts. Reported to: Support Manager Key Achievements: Surpassed client expectations through concurrently offering consultative solutions; challenged with offering production support to multiple clients; prioritised incidents through evaluation; resolved issues in timely manner Offered support to diverse range of technologies; successfully overcame challenge of new product releases by continuously updating knowledge by working long hours and own R & D; completed product rollouts at min. cost Actively participated in all team events; shared technical solutions, offered and sought feedback, helped team members during challenging situation, accepted challenges with open mind; researched, studied & tested products Show less

Network Administrator

• Jun 2001 - Feb 2003

Jobs included looking after CISCO routers, Sun Solaris Machines, NetApp Cache engines, Cacheflow, Lucent NASes. Having very capable experience in all of them. Jobs included looking after CISCO routers, Sun Solaris Machines, NetApp Cache engines, Cacheflow, Lucent NASes. Having very capable experience in all of them.