Experience

Pharmacy Alliance

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Pharmacy Business Manager

  • Jun 2021 - Present

  Pharmacy Alliance is a national company working for independent Australian pharmacies and helping to create healthier communities. We have brought together pharmacy owners to create the strongest independent pharmacy group in the industry & currently have over 700 members. Pharmacy Alliance is a national company working for independent Australian pharmacies and helping to create healthier communities. We have brought together pharmacy owners to create the strongest independent pharmacy group in the industry & currently have over 700 members.



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Store Manager

  • May 2016 - May 2021

   Working cohesively with supervisors and general associates to ensure seamless continuity of day-to-day operations in order to deliver excellent service to customers and achieve optimum productivity and financial growth collectively  Submitting staff across all levels to the professional development programs of Coles in order to enhance their knowledge, skills and attitude as well as provide a clear pathway for them to successfully contribute to the overall outcomes of the business  Overseeing the implementation of the standard protocols in opening, operating and closing the store to secure all resources from theft and danger as well as ensure readiness and safety to run retail business on the following day  Displaying excellent inventory management skills in managing budget and estimating costs on product and operational supplies purchases, keeping track of inventory level to immediately process and adjust purchase orders and ensure timely delivery  Preparation and completion of various performance reports including statutory compliance, sales and marketing, financial management and administration including HR forms  Maintaining a well-stocked product display, supervising the visual merchandising arrangement of multiple products according to the category management scheme, and identifying where stock is low and subsequently calling the attention of staff in charge to provide replenishment  Acting as a person of authority, calling on extensive professional knowledge to provide other staff members with professional and legislative based information and understanding when called upon Show less



Masters Home Improvement

• Sales Manager

  • Feb 2015 - Apr 2016

   Developing and implementing operating protocols and performance standards for high performance team consisting of design and product experts and customer service professionals to drive collaboration in generating consistent sales  Implementing aggressive talent acquisition strategy through employing higher-tier retail salary bracket, regularly liaising with contracted recruitment agency to offer competitive compensation package in scouting top sales professionals in the industry  Exhibiting strong critical thinking skills and business acumen in conducting comparative sales analysis from evaluating actual performance against set performance metrics  Restructuring team composition as well as pooling talents to complete established appropriate head count of workforce every working shift Driving continued sales and success for the wider team through a commitment to reaching and exceeding outcomes with regularity resulting in sales growth of 150% in first half of FY16 and establishment of specialist team  Professional application of Human Resource ability by actively participating in the recruitment, job interview, onboarding and training and development of new Sales Managers Show less

• Store Operations Manager

  • Nov 2013 - Feb 2015

   Attaining promotion as Store Operations Manager for consistently reaching and exceeding expectations and key performance indicators in sales budgets, shrinkage, stock adjustments, refunds, and markdowns Successful project management of recruiting 100+ staff inclusive of department heads, inventory and project managers, specialists, and customer service and stock staff in addition to providing coaching, training and performance appraisal Promoting teamwork and customer centric culture amongst staff, incorporating business philosophies in developing people development initiatives to ensure employee retention and satisfaction Show less

• Showroom Manager

  • Jul 2012 - Nov 2013

  In my prior role as Asst. Showroom Manager, I had become widely regarded as a go-to person and resident expert across all aspects of showroom management and promoted to Showroom Manager. I became the QLD/NSW regional subject matter expert, rotated across different stores to demonstrate best practice and drive stores to come up to benchmark. This included playing a key role in the opening of several new stores and delivering training programs, providing operational insight for a new in-house system and assuming a lead role in the implementation of high standards across the network. Show less

• Assistant Showroom Manager

  • Jul 2011 - Jun 2012

  From my work with BWS, I was invited to join Masters in its infancy, employed before the opening of any store in the network. Calling on the full weight of my experience in retail management and operational management, I was able to contribute at a high level to operational framework development for the showrooms and introduce innovations and changes to strategy that had a real positive impact on the network from the outset.



Woolworths Group

• Australia
• Retail
• 700 & Above Employee

• Store Manager

  • Nov 2010 - Jun 2011

  I joined BWS in a customer service role and was quickly promoted to Store Manager. I was rotated by senior management to different stores to play a lead role in driving area regulatory compliance. I joined BWS in a customer service role and was quickly promoted to Store Manager. I was rotated by senior management to different stores to play a lead role in driving area regulatory compliance.