Experience

Emissary.io

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Growth Operations Manager

  • Nov 2018 - Present

  Responsible for growing Emissary’sclient partnerships. Manage Global team of 45 (permanent, contract, and offshore staff) covering all stages of the client experience. Manage $240-$600k budget. Create metrics and evaluation strategies to measure the efficacy and return on investment of client onboarding program. Execute plan for consistent go-to-market approach to launching new narratives. Own all client-facing communications. Own communications to the business around team efficacy and impact. Roll out and execute major strategy initiatives.- Originated client partnerships from 5,000 to 13,000+ Fortune 1000 executives.- Increased client partnerships volume 25% by digitizing and simplifying client sign-up flow.- Reduced team spend 50% by optimizing workflows.- Achieved 40% increase in client partnerships by collaborating with multiple teams and departments.- Exceeded new client acquisition goal by 20%+ three quarters in a row.- Created and implemented training programs and materials for outsourced teams.- Contributed to client retention and company strategy by serving on appointed steering groups.

• Senior Recruiting Specialist

  • Jun 2017 - Oct 2018

  Responsible for client facing materials and communications. Managed team of 28 remote staff. Collaborated with multiple teams to identify areas where Emissary’s competitive response could be improved. Sought out and implemented best practices for identifying and supporting clients.- Raised teamwide call-to-sign up conversion from 69%-84% by developing client-facing best practices and messaging.- Increased team retention 10% by implementing regular in-house training events and incentives.- Improved alignment with client needs by designing process to gain regular feedback from senior leadership.

• Emissary Relations & Recruitment Associate

  • Sep 2016 - Jun 2017

  Responsible for onboarding clients to Emissary’s platform. Managed prospects from identification through user acquisition. Supported clients throughout partnerships.- Onboarded over 100 client users by acting as point of contact.- Increased lead generation accuracy from 60% to 75% by training and documenting- Exceeded metrics with a 79% call-to-sign up conversion rate with clients



Golin

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• Recruiting Coordinator (Contract)

  • Nov 2015 - May 2016

  Responsible for full cycle recruiting across 12 cities. Sole recruiter for entry level positions across NYC, Miami, and LA. Managed candidate experience from sourcing through offer acceptance. Prepared candidates for interviews. Obtained background checks and offer letters for new hires.- Placed 8 full time positions across the US by managing interview process and coordinating with hiring managers.- Ensured smooth candidate experience for hundreds of candidates by streamlining pre-interview communications.- Reduced time spent hiring interns from 36 hours to 4 hours by creating new interview process.- Tracked thousands of candidates using Taleo and MaxHire.



Musical Theater College Auditions (MTCA)

• Operations Coordinator

  • Apr 2014 - Apr 2016

  Responsible for facilitating relationships between students, parents, and coaches. Developed and managed new processes and projects. Ensured daily operations ran smoothly.- Guided 360+ students and parents through onboarding via email and phone.- Increased company visibility by facilitating bi-monthly events with 70+ attendees and assisting with marketing materials.- Streamlined onboarding process by migrating student and parent information to new online database. Responsible for facilitating relationships between students, parents, and coaches. Developed and managed new processes and projects. Ensured daily operations ran smoothly.- Guided 360+ students and parents through onboarding via email and phone.- Increased company visibility by facilitating bi-monthly events with 70+ attendees and assisting with marketing materials.- Streamlined onboarding process by migrating student and parent information to new online database.



Baldwin Wallace University

• United States
• Higher Education
• 700 & Above Employee

• Admissions Office - Operations

  • Aug 2010 - May 2014

  Successfully recruiting new students to BW, speaking on student panels for 100+ students and parents, maintaining Conservatory social media accounts, giving tours, engaging with prospective students and parents, and planning and executing Conservatory audition days. Successfully recruiting new students to BW, speaking on student panels for 100+ students and parents, maintaining Conservatory social media accounts, giving tours, engaging with prospective students and parents, and planning and executing Conservatory audition days.



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• External & Internal Communications Intern - (Two Summers)

  • May 2011 - Aug 2012

  Ensured smooth operations and planning of large scale internal corporate events. Helped manage company-wide volunteer program, wrote internal and external facing copy, and assisted with event planning.- Ensured volunteer events ran smoothly by coordinating with vendors, sites, and photographers.- Assisted in planning and execution of 20k+ attendee events by creating and distributing internal communications.- Increased visibility of volunteer events by writing 32 articles for the company-wide intranet.- Increased visibility of senior executives by penning new biographies.