Experience

Bideawee

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Information Technology Manager

  • Jun 2010 - Present

  Manage organizations Information Technology resources and WAN infrastructure in NYC, Wantagh & Westhampton Manage organizations Information Technology resources and WAN infrastructure in NYC, Wantagh & Westhampton



United States Census Bureau

• United States
• Government Administration
• 100 - 200 Employee

• Assistant Manager for Technology

  • Oct 2009 - Jun 2010

  Responsible for all computer and telecommunications systems in the Local Census Office, (LCO) Served as the first line of contact for all hardware, software, and telecommunications problems in the local office and between the local office and the Regional Census Center (RCC) Provided technical guidance and support to all LCO users concerning IT Security, proper usage of Field Data Collection Automation equipment, E-mail, Word, Excel, ETC Managed automation functions in the LCO. Individually, or through designated automation staff Coordinated automation operations to efficiently support LCO functions Provided technical guidance and support to Assistant Managers at the LCO Managed the property control system for Office Computing Equipment (OCE) Coordinated printing activities and assure that printers are prepared to handle large, long-running print jobs without jams, breakdowns & toner shortages Selected and supervised Technical Support Supervisors and Inventory Control Clerk(s) responsible for supporting various automation activities Administered user accounts for the various programs utilized by the LCO staff. Managed property management systems & ensure accuracy for regular audit visits Conducted on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as (CSU/DSU), Routers, Switches, Servers, PCs & VOIP. Worked closely with the RCC Support Staff to develop solutions to problems. Worked with Field Data Collection Automation (FDCA) Help Desk to obtain technical guidance Troubleshot and maintained desktops configured with Microsoft Windows XP, Office 2007 Ensured that problem resolutions were implemented timely and within quality guidelines



PDI, Inc.

• Pharmaceutical Manufacturing
• 100 - 200 Employee

• IT Consultant

  • Jul 2009 - Oct 2009

  Installed, service and support Level I & II help desk functions Provided end user support for standardized software installation and use, including training, troubleshooting and problem resolutions Documented resolutions for future references Processed images using Norton Ghost and transfer images to storage server for future deployments Performed adds, moves, map drives, email archives, security patches and updates Migrated user data from MS-Office 2003 to Office 2007 Installed, service and support Level I & II help desk functions Provided end user support for standardized software installation and use, including training, troubleshooting and problem resolutions Documented resolutions for future references Processed images using Norton Ghost and transfer images to storage server for future deployments Performed adds, moves, map drives, email archives, security patches and updates Migrated user data from MS-Office 2003 to Office 2007



TAC Worldwide

• Malaysia
• Civil Engineering

• IT Field Technician

  • Mar 2009 - Oct 2009

  System moves and roll outs, network and desktop support User backups, Outlook management and migration, networking, hardware and software troubleshooting Key projects participated in: 1) Social Security Administration NYC - System moves, disk wiping to DOD 5220-M standards and reimaging 2) Senator Charles Schumer’s Office NYC – Migration from XP/Office 2003 to Vista /Office 2007 3) Senator Lautenberg’s Office NJ – Migration from XP/Office 2003 to Vista /Office 2007 – Video Audio setups 3) Chase/Wamu Bank Conversion – Migration of Wamu computer systems and bank electronics to Chase systems

• IT Support Specialist

  • Aug 2008 - Feb 2009

  Assisted in the management of a Windows based network infrastructure consisting of 95 Users and 5 Servers across 3 sites within NYC and Long Island Performed maintenance and troubleshooting of Dell client PCs and servers including updates, internet connectivity, hardware, emails & MS-Office issues Configured and maintained local and networked printers Managed Webexone intranet email accounts and migrated accounts to MS-Outlook 2003 Managed login accounts in Active Directory environment powered by Windows Server 2003 Successfully built and configured a dedicated network monitoring PC that monitored connectivity between PTP connections in NYC and Long Island and sent alerts via email to the IT department Researched, installed and configured third party backup software for both clients and servers Worked closely with PBX vendor in the adding and moving of client extensions within the main building and across sites Facilitated multi-vendor troubleshooting with companies like Verizon, Avaya, DJJ & Syzergy Networks Consulted, trained and repaired client user issues via email, telephone or remotely based on prior understanding of each client’s software applications Researched and recommended hardware and software products to enhance network infrastructure



Computers for Youth

• United States
• Computer Hardware

• Director of Technology

  • Jul 2006 - Aug 2008

  Managed all of CFY-NYC’s technology activities including computer acquisition, computer refurbishing, school selection and the set up and management of Family Learning WorkshopsSupervised staff of Technology Associates and part time Technicians in the refurbishing and distribution of over 3500 desktops annually for both local and national sitesSuccessfully planned, built and implemented a multi-imaging solution resulting in the increase of production by up to 115% within a span of 4 years, therefore, reaching an additional 1500 families in three statesDeveloped strategies for obtaining computer equipment locally together with the National Technology Director and the NYC Executive DirectorMaintained relationship with recyclers to circulate non-working computers into revenue or barterFostered and maintained relationship with computer donors Facilitated delivery of computers and managed inventoryWorked closely with Program Director in the design of the yearly workshop schedule for NYCTrained technicians Bi-annually to improve on their skill sets and enhance their troubleshooting abilitiesMaintained, tested and approved of software to be installed on prototypes used for mass productionManaged and maintained Symantec Ghost Image servers and backup systemManaged and maintained Windows based LAN EnvironmentApproved upgrades, software and network changes to office network and workshop PCs including Microprocessors, RAM, IDE, SATA, SCSI hard drives, RAID, NIC, IP addresses, firmware and OS updatesConfigured and maintained managed switches to ensure optimal Imaging speedsProvided on and off-site tech support when needed

• Technology Manager

  • Jan 2000 - Jun 2006

  Served as lead instructor for 60 Middle School students in the repair and maintenance of PC computers. Awarded graduates with certificates of completion. Supervised 58 graduates of the PC repair program in providing tech support at their respective schoolsResearched and implemented technical materials for the collaborated design of the following years PC repair program curriculumConfigured and maintained DHCP and RAS services interconnecting three offices segmentsInstalled and configured Windows 2000, XP and Server 2003 operating systems within organizations specifications and uploaded the images to an FTP server for future restoresPerformed Remote installation of Windows operating systems using RIS technologyReconditioned and reconfigured donated server equipment and network devices to add to CFY’s infrastructureRemoved spy-ware and viruses from infected drives using Brand name and open source utilitiesRepaired and upgraded PCs, laptops and Mac computersPerformed Disk to Disk imaging on IDE and SCSI drives using H-Copy and/or Symantec GhostProvided system maintenance and support for office desktops and a network printersProvided tech support over the phone to families who received computers through our flag ship program