Sean W.
Key Account Manager, Logistics at ScriptDrop- Claim this Profile
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Topline Score
Bio
Charlie Drozdyk, CPRW
I have worked as a vendor for Sean on a few occasions and it's always been a very, very positive experience. Sometimes vendors are taken for granted, but Sean has always made me feel appreciated. I've also had the pleasure of working with people Sean has hired and managed and was very impressed with their professionalism, humanity and intellect. In other words, Sean is very talented at hiring really good people.
Kyle Trace
Sean works diligently to support his clients/customers in his AM role. He is always willing to problem solve in the moment with the Support Team to find the best and most innovative solutions. Sean is a key part of the Logistical success at ScriptDrop as he consistently shows up ready to be his best self at work. Sean would be an amazing addition to any team.
Charlie Drozdyk, CPRW
I have worked as a vendor for Sean on a few occasions and it's always been a very, very positive experience. Sometimes vendors are taken for granted, but Sean has always made me feel appreciated. I've also had the pleasure of working with people Sean has hired and managed and was very impressed with their professionalism, humanity and intellect. In other words, Sean is very talented at hiring really good people.
Kyle Trace
Sean works diligently to support his clients/customers in his AM role. He is always willing to problem solve in the moment with the Support Team to find the best and most innovative solutions. Sean is a key part of the Logistical success at ScriptDrop as he consistently shows up ready to be his best self at work. Sean would be an amazing addition to any team.
Charlie Drozdyk, CPRW
I have worked as a vendor for Sean on a few occasions and it's always been a very, very positive experience. Sometimes vendors are taken for granted, but Sean has always made me feel appreciated. I've also had the pleasure of working with people Sean has hired and managed and was very impressed with their professionalism, humanity and intellect. In other words, Sean is very talented at hiring really good people.
Kyle Trace
Sean works diligently to support his clients/customers in his AM role. He is always willing to problem solve in the moment with the Support Team to find the best and most innovative solutions. Sean is a key part of the Logistical success at ScriptDrop as he consistently shows up ready to be his best self at work. Sean would be an amazing addition to any team.
Charlie Drozdyk, CPRW
I have worked as a vendor for Sean on a few occasions and it's always been a very, very positive experience. Sometimes vendors are taken for granted, but Sean has always made me feel appreciated. I've also had the pleasure of working with people Sean has hired and managed and was very impressed with their professionalism, humanity and intellect. In other words, Sean is very talented at hiring really good people.
Kyle Trace
Sean works diligently to support his clients/customers in his AM role. He is always willing to problem solve in the moment with the Support Team to find the best and most innovative solutions. Sean is a key part of the Logistical success at ScriptDrop as he consistently shows up ready to be his best self at work. Sean would be an amazing addition to any team.
Credentials
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Customer Experience (CX) Foundations
LinkedInAug, 2023- Nov, 2024 -
Key Account Management
LinkedInAug, 2023- Nov, 2024 -
PowerPoint 2019
MicrosoftApr, 2022- Nov, 2024 -
Slack Basics
SlackApr, 2022- Nov, 2024 -
Slack Connect
SlackApr, 2022- Nov, 2024 -
Excel 2019
MicrosoftMar, 2022- Nov, 2024 -
Word 2019
MicrosoftFeb, 2022- Nov, 2024 -
Business Administration Specialist
SalesforceSep, 2021- Nov, 2024 -
Manage Projects in Slack
SlackAug, 2021- Nov, 2024 -
Etiquette & Productivity
SlackJul, 2021- Nov, 2024
Experience
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ScriptDrop
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Key Account Manager, Logistics
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Jan 2021 - Present
• Manage logistics, operations, courier contracts and relationships (including some of the largest gig providers in the U.S.), escalated complaints/incidents, and a small team of Logistics Coordinators; hiring, onboarding, training and career plans. • Re-negotiated contracts with couriers, improving margins and profitability by creating programs to optimize routes and efficiencies and significantly reducing delivery costs per month.• Created scalable delivery logistical operational processes – including working with the Product & Development teams to integrate, manage and optimize API connections with key gig DSPs, going from a courier spend of $1000 to $800K+ per month in 1.5 years, while maintaining internal and courier support response times.• Customer success liaison for all gig partners by handling all escalated issues from customers and pharmacies, working with Account Managers from all assigned key accounts to resolve all issues in a timely and professional manner, providing exceptional service.• Serve as Product Manager, working with internal Development team, bringing asks, needs and specs from integrated DSPs, as well as providing internal feature product requests and fixes to improve our services and integrations, while managing roll-outs.• Analyze KPIs to identify opportunities for improvement and efficiencies, increasing on-time success rate from 88% to 95% by tweaking processes and revising processes and procedures.• Created business case and received funding for 2 Logistics Coordinators, working cross-functionally with VP of Strategic Partnerships and COO.• Run weekly huddles with Customer Success, Product and Development teams, ensuring that all voices are heard and translating issues into actionable items for our internal portals, processes and couriers. Show less
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Account Manager, Logistics
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Mar 2020 - Jan 2021
• Managed day-to-day operations for ScriptDrop’s courier partners, researched and created relationships with new couriers, including hard to service locales across the country.• Developed standard operating procedures for payments and delivery logistics, including aggregating single-use delivery providers into a single entity partner, creating efficiencies and opportunity to scale.• Analyzed KPIs to identify opportunities for increased coverage based on dropped order rates.• Acted as key point person between courier partners and all departments at ScriptDrop, and served as Subject Matter Expert for all gig partners at our company. Show less
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Menards
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United States
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Retail
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700 & Above Employee
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Assistant General Manager
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Feb 2018 - Mar 2020
• Front End Assistant General Manager responsible for managing a team of 60 people, cash reconciliation, customer service desk, deposits, returns and exchanges, and rental division. • Hiring, onboarding, training and mentoring for 60 employees. • Ran the second most profitable rental division in the company; vans, trucks and construction tools • Front End Assistant General Manager responsible for managing a team of 60 people, cash reconciliation, customer service desk, deposits, returns and exchanges, and rental division. • Hiring, onboarding, training and mentoring for 60 employees. • Ran the second most profitable rental division in the company; vans, trucks and construction tools
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Lowe's Companies, Inc.
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United States
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Retail
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700 & Above Employee
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Manager
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Jul 2016 - Feb 2018
• Operations Manager responsible for cash office, front end office, service desk and managing a team of 40 workers. • Worked cross-functionally with store leadership and District Manager to develop and implement best practices, and make product recommendations to Buyers. • Responsible for hiring, onboarding and training a team of 40. • Operations Manager responsible for cash office, front end office, service desk and managing a team of 40 workers. • Worked cross-functionally with store leadership and District Manager to develop and implement best practices, and make product recommendations to Buyers. • Responsible for hiring, onboarding and training a team of 40.
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Morris Furniture Company, Inc.
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United States
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Furniture and Home Furnishings Manufacturing
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100 - 200 Employee
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Director of Merchandising - Ashley HomeStore Brand
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May 2015 - Jul 2016
• Managed the product line for 10 Ashley HomeStores, setting pricing to meet our margins, and managing the creation of all advertising and promotion.• Managed multiple category vendor relationships and the design and implementation of new product. launches, lifestyle quarterly product and accessory merchandising and rollout to stores.
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General Manager - Ashley HomeStore
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Mar 2014 - May 2015
• Servant leader for a 15-person Sales team with responsibilities including driving and closing sales, scheduling, and hiring, onboarding, and training.• Improved sales at under-performing stores by over 30% in one calendar year.• Daily opening and closing duties including drawer balancing, bank deposits, and customer service concerns.
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Nordstrom
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United States
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Retail
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700 & Above Employee
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Personal Stylist Manager
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Apr 2012 - Mar 2014
• Managed and maximized customer relationships through in-store appointments, emails, phone calls, texts and opening new credit and debt accounts for clients. • Managed a team of 8 Personal Stylists, responsible for their successful customer relationships and continuing product knowledge training. • Managed and maximized customer relationships through in-store appointments, emails, phone calls, texts and opening new credit and debt accounts for clients. • Managed a team of 8 Personal Stylists, responsible for their successful customer relationships and continuing product knowledge training.
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The Buckle, Inc.
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United States
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Retail
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700 & Above Employee
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Manager
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Jul 2007 - Apr 2012
• Led and directly engaged an 18-person team in building high-impact sales. • Hiring, onboarding and training of all new employees. • Reviewed sales and activity reports and other performance data to measure productivity goals and achievements for team members, providing feedback and strategies. • Led and directly engaged an 18-person team in building high-impact sales. • Hiring, onboarding and training of all new employees. • Reviewed sales and activity reports and other performance data to measure productivity goals and achievements for team members, providing feedback and strategies.
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Education
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Capital University
Bachelor's degree, International Business/Trade/Commerce -
Columbus State Community College
Associate of Arts and Sciences - AAS -
Canal Winchester High School
High School Diploma
Community
