Experience

Judopay

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Technical Author

  • Mar 2020 - Present



Phinsys Limited

• United Kingdom
• Insurance
• 1 - 100 Employee

• Technical Author - Contract

  • Sep 2019 - Mar 2020



ClearBank

• United Kingdom
• Banking
• 300 - 400 Employee

• Technical Author

  • Mar 2017 - Jul 2019

  ClearBank® is the UK’s first clearing bank in more than 250 years, building a brand-new technology platform specifically for clearing and settlement services. Part of a small technical authoring team, I had the luxury and opportunity to design, create and implement ClearBank®’s technical authoring documentation lifecycle and internal processes from a blank canvas. Key achievements: Financial Institution Knowledge Centre (Online Help) - Winner of the UK Technical Communication Awards 2019 • Working with stakeholders, I analysed, designed and developed ClearBank®’s Online Help using MadCap Flare authoring software • Iteratively created the style conventions for all content • Designed, documented and implemented content workflow and sign off processes • Enhanced and continuously updated FAQs following user feedback ClearBank®’s API Documentation • Sole responsibility to establish and build relationships with the API and webhook development teams • Collaborated with SMEs to document the technical and implementation guides in clear and concise steps for end users to connect to ClearBank®’s API • Documented API and webhook example payloads ‘How to’ Guides • Collaborated with key business stakeholders to capture, document and publish How To guides for end users • Content delivered in small specific bursts of information for end users to easily consume, absorb and retain Show less



Allianz Global Corporate & Specialty (AGCS)

• Germany
• Insurance
• 700 & Above Employee

• Technical Author - Contract

  • Oct 2016 - Mar 2017

  Working in the Core Insurance Application Management Team, I documented the supporting systems and interfaces making up the core IT architecture for internal end users and technical staff. Key achievements: • Established relationships with Subject Matter Experts on IT system architecture applications to create end user and technical documentation • Worked with stakeholders to analyse requirements for the implementation of a new document repository ‘Knowledge Group’ • Designed and implemented the document repository in the Jive software platform • Interviewed SMEs to analyse and document system processes and data flows between the insurance underwriting system (Genius) and interfacing applications • Implemented a documentation lifecycle and sign off process Show less



GSA - Global Student Accommodation

• United Kingdom
• Investment Management
• 1 - 100 Employee

• Technical Author - Contract

  • Jan 2016 - Mar 2016

  My key achievements were: • Created the end user Customer Relationship Management (CRM) documentation • Created the end user Office 365 installation documentation • Designed and implemented desktop and mobile CRM Quick Set Up guides My key achievements were: • Created the end user Customer Relationship Management (CRM) documentation • Created the end user Office 365 installation documentation • Designed and implemented desktop and mobile CRM Quick Set Up guides



Checkout.com

• United Kingdom
• Financial Services
• 700 & Above Employee

• Technical Author - Contract

  • Oct 2015 - Jan 2016

  My key achievements were: • Created and updated developer documentation for integration with Checkout.com's API online payment solution • Restructured the online Reference documentation using Markdown • Documented usage of API endpoints, example JSON and XML request and response formats, request payload fields and event types • Consolidated and updated FAQs • Wrote for audiences for whom English is their second language My key achievements were: • Created and updated developer documentation for integration with Checkout.com's API online payment solution • Restructured the online Reference documentation using Markdown • Documented usage of API endpoints, example JSON and XML request and response formats, request payload fields and event types • Consolidated and updated FAQs • Wrote for audiences for whom English is their second language



ZONZA

• United Kingdom
• IT Services and IT Consulting

• Technical Author - Contract

  • Feb 2015 - Aug 2015

  My key achievements were: • Revised the end user documentation for ZONZA’s in-house Digital Asset Management software solution • Designed and implemented online internal Reference documentation • Designed and implemented Getting Started and configuration set-up Quick Reference Guides • Consolidated and updated FAQs • Utilised feedback to continuously optimise the documentation within the site My key achievements were: • Revised the end user documentation for ZONZA’s in-house Digital Asset Management software solution • Designed and implemented online internal Reference documentation • Designed and implemented Getting Started and configuration set-up Quick Reference Guides • Consolidated and updated FAQs • Utilised feedback to continuously optimise the documentation within the site



easyJet

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Technical Author - Contract

  • Aug 2014 - Oct 2014

  My key achievements were: • Produced accurate and detailed internal technical documentation for the Infrastructure Transformation Project • Created clear and concise Quality Assurance reference documentation for SQL Server builds • Compiled, designed and documented SQL Server validation, build and test workflow processes My key achievements were: • Produced accurate and detailed internal technical documentation for the Infrastructure Transformation Project • Created clear and concise Quality Assurance reference documentation for SQL Server builds • Compiled, designed and documented SQL Server validation, build and test workflow processes



Visa

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Author

  • May 2013 - May 2014

  Responsible for the provision of clear documentation for Visa Europe employees and members. My key achievements were: • Gathered requirements for new product services from internal stakeholders for the creation of documentation • Produced documentation updates in support of the publication of the Operating Regulations • Ensured business requirements are accurately communicated internally and externally • Worked with business owners and Visa Inc. to create and change shared payment rules • Wrote for audiences for whom English is their second language • Mentored the team apprentice Show less



FilmLight

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Author

  • Jan 2012 - Mar 2013

  FilmLight develops film scanning, colour grading, and colour management systems used in digital film and video post-production facilities around the globe and was awarded four Academy Awards® in 2010 for industry innovation. My tasks included: • Analysed the requirements and planned the documentation for new products • Updated documentation for end users and technical staff across all product ranges • Liaised with engineers on product upgrades, enhancements and new functionality • Implemented consistent templates and style across all documentation Show less



Emap (Now known as Ascential plc)

• Business Application Analyst

  • Sep 2004 - Oct 2011

  I worked within the B2B magazine publishing and awards business to ensure current sales Customer Relationship Management (CRM), Sales Order Processing (SOP) and related systems were used to the best possible effect. Key achievements included: • Created the business case for the replacement of the legacy finance SOP system • Project managed the upgrade of the Maximizer CRM Software • Compiled, designed and documented As-Is and To-Be workflow processes • Formulated business requirements from stakeholders into technical and non-technical specifications to deliver fit-for-purpose solutions • Communicated business solutions via end-user documentation and quick reference guides • Full User Acceptance Testing: including writing test scripts, co-ordination of testers, consolidation and reporting of test results; obtaining final sign off • Prepared a user guide to illustrate how to use the new sales order booking forms • Created quick reference guides for the most frequently used CRM sales tasks Show less