Experience

Melorra

• India
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Workforce Management Specialist

  • May 2022 - Present

  Based on data analysis & Forecasting, providing monthly to yearly manpower plans. Providing a manpower plan based on real time changes and operational priorities. Creating and providing various reports like NPS, Contact Ratio, Non-Sales to the higher level to provide insights. Currently being one of the POC to CRM Vendors and the Organisation for the change request and execution. Involved with the CRM vendors, operations and development team to create WhatsApp Bot. Have taken initiative to utilise WhatsApp to automate basic information on the order cycle to reach customers proactively. Managing WhatsApp Promotions by creating various templates using different triggers & options to target specific audiences. On weekly basis Providing RCA for co-ordination between Customer Service and Logistics to improve order management. Providing weekly schedules to manage inbound calls, chat, WhatsApp, Social media and outbound channels. Providing further other information such as WhatsApp campaign to customer purchase to understand the effects of targeted audiences. Show less



BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Sr. Workforce Management Analyst

  • Oct 2021 - May 2022