Experience

Ruoff Mortgage

• United States
• Financial Services
• 500 - 600 Employee

• Senior Loan Officer, NMLS # 2220711

  • Feb 2022 - Present

  Bloomington, Indiana, United States • Maintain knowledge of each loan program to know what information/documents are needed from the borrower(s) • Sustain open lines of effective communication between borrowers and lending team • Uphold strict timelines and tight schedule to meet closing dates • Navigate multiple loans utilizing different loan programs simultaneously • Demonstrate a proactive mentality to ensure accuracy and efficiency as unforeseen situations are likely to arise on any given loan • Oversee loan… Show more • Maintain knowledge of each loan program to know what information/documents are needed from the borrower(s) • Sustain open lines of effective communication between borrowers and lending team • Uphold strict timelines and tight schedule to meet closing dates • Navigate multiple loans utilizing different loan programs simultaneously • Demonstrate a proactive mentality to ensure accuracy and efficiency as unforeseen situations are likely to arise on any given loan • Oversee loan process from application to closing and process file based on loan program and the borrower’s situation • Develop and execute marketing strategies to seek and obtain additional referral partners and clientele • Actively communicate with local realtors and insurance agents to build and sustain relationships • Delegate the ordering of title work, appraisals, and other supporting documents to assistants • Track assistants’ workload to ensure tasking is being completed accurately and in a timely manner • Provide help and guidance to assistants when needed

• Loan Officer Assistant, NMLS # 2220711 / Office Manager

  • Dec 2019 - Feb 2022

  Bloomington, Indiana, United States • Maintain knowledge of each loan program to know what information/documents are needed from the borrower(s) • Ordering title work, appraisals, condo governing documents, and other supporting documents (i.e., VA COE’s and FHA/VA amendatory clauses) • Sustain open lines of effective communication between borrowers and lending team • Uphold strict timelines and tight schedule to meet due dates • Ranked 7th in company among all Loan Officer Assistants in 2021 for meeting on-time… Show more • Maintain knowledge of each loan program to know what information/documents are needed from the borrower(s) • Ordering title work, appraisals, condo governing documents, and other supporting documents (i.e., VA COE’s and FHA/VA amendatory clauses) • Sustain open lines of effective communication between borrowers and lending team • Uphold strict timelines and tight schedule to meet due dates • Ranked 7th in company among all Loan Officer Assistants in 2021 for meeting on-time closing dates at 87.8% of the time • Oversee loan process from application to closing and process file based on loan program and the borrower’s situation • Demonstrate a proactive mentality to ensure accuracy and efficiency as unforeseen situations are likely to arise on any given loan • Navigate multiple loans utilizing different loan programs simultaneously • Acknowledge customers, both on the phone and in-person, and assist them with care • Coordinate all social media marketing for the office and personal loan officer business accounts • Ensure all necessary materials, such as office supplies, are always in the office • Maintain a busy calendar schedule with appointments and events • Plan and execute all events at the office and off-site, such as ordering food, marketing materials, and reserving booths • Manage all maintenance requests through property manager and corporate headquarters • Support all office furniture and IT requests



Author Solutions, LLC

• United States
• Book and Periodical Publishing
• 300 - 400 Employee

• Audio/Video Manager

  • Dec 2018 - Dec 2019

  Bloomington, Indiana, United States • In charge of Sales Force within my department • Ship out records for audiobooks and their corresponding final files once completed • Maintain an intricate budget • Assign projects to freelance and in-house workers • Lead and manage weekly reports • Prepare notes for meetings • Create budget monthly • Resource allocation • Develop and implement process improvement strategies to mitigate obstacles that come with a large portion of the workforce being located in the… Show more • In charge of Sales Force within my department • Ship out records for audiobooks and their corresponding final files once completed • Maintain an intricate budget • Assign projects to freelance and in-house workers • Lead and manage weekly reports • Prepare notes for meetings • Create budget monthly • Resource allocation • Develop and implement process improvement strategies to mitigate obstacles that come with a large portion of the workforce being located in the Philippines Show less



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• Marketing Intern - IU Athletics

  • 2016 - 2017

  Bloomington, Indiana, United States