Senior Technical Support Specialist

• Jun 2022 - Present

Resolved technical issues reported by users and enterprises Assisted with the integration of the product for the customers Created a welcome training package for new hires to improve their experience with the company Trained customers on how to properly use the product Work on Workflow Access for customers Implementing UpToDate product via different EHR solutions (Epic, eCW, MEDITECH, Cerner, etc.)

Technical Support Specialist

• Aug 2021 - May 2022

Resolved technical issues reported by users and enterprises Assisted with integration of the product for the customers Created a welcome training package for new hires to improve their experience with the company Trained customers on how to properly use the product

Engagement Manager

• May 2022 - Present

Associate

• Jan 2021 - May 2022

Application Specialist

• Aug 2016 - Aug 2021

Shift Supervisor

• Oct 2015 - Aug 2016

The Shift Supervisor assists the management team in the day to day overall successful operation of the store and is responsible for operations and customer service when the manager or assistant is not present.

Pharmacy Technician

• Feb 2013 - Oct 2015

Maintain customer/patient confidentiality according to HIPAA and company standards. Comply with all federal and state laws, rules and regulations. Maintain prescription prioritization throughout prescription processing. Resolve Third Party rejections and complete any manual claim forms. Access, input and retrieve information to/from the computer.

Summer Intern

• May 2015 - Aug 2015

The Nutrition, Exercise Physiology, and Sarcopenia Laboratory conducts studies aimed at the identification, evaluation, and understanding of nutritional and physical activity interventions that possess anabolic properties in skeletal muscle and have the potential to prevent or reverse impaired motor performance and/or physical dysfunction in older adults. I was performing PCR, cell culture and histology. The Nutrition, Exercise Physiology, and Sarcopenia Laboratory conducts studies aimed at the identification, evaluation, and understanding of nutritional and physical activity interventions that possess anabolic properties in skeletal muscle and have the potential to prevent or reverse impaired motor performance and/or physical dysfunction in older adults. I was performing PCR, cell culture and histology.