Experience

Shift4Shop

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Support Specialist

  • Sep 2020 - Present

  Assist merchants in making changes to their website through company software, FTP, and HTML/CSS. Handle technical support cases through phone, chat, ticket, and email submission. Set up tickets for escalated issues and document merchant issues precisely and efficiently Recognizing repeated issues and assisting management by providing all necessary information for creation of JIRAs. Assist merchants in making changes to their website through company software, FTP, and HTML/CSS. Handle technical support cases through phone, chat, ticket, and email submission. Set up tickets for escalated issues and document merchant issues precisely and efficiently Recognizing repeated issues and assisting management by providing all necessary information for creation of JIRAs.



American Van Lines

• United States
• Truck Transportation
• 1 - 100 Employee

• Account Manager

  • Feb 2019 - Jan 2020

  Generated over $950,000 in total annual sales revenue. Educated inexperienced clients about the moving industry in order to obtain rapport and business. Upsold and closed customer sales by driving product benefits. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Reached out to customers offer completed sales to evaluate satisfaction and determine immediate service requirements. Increased revenue by… Show more Generated over $950,000 in total annual sales revenue. Educated inexperienced clients about the moving industry in order to obtain rapport and business. Upsold and closed customer sales by driving product benefits. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Reached out to customers offer completed sales to evaluate satisfaction and determine immediate service requirements. Increased revenue by implementing effective sales strategies in all aspects of the soles cycle process from prospecting leads through close. Show less Generated over $950,000 in total annual sales revenue. Educated inexperienced clients about the moving industry in order to obtain rapport and business. Upsold and closed customer sales by driving product benefits. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Reached out to customers offer completed sales to evaluate satisfaction and determine immediate service requirements. Increased revenue by… Show more Generated over $950,000 in total annual sales revenue. Educated inexperienced clients about the moving industry in order to obtain rapport and business. Upsold and closed customer sales by driving product benefits. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Reached out to customers offer completed sales to evaluate satisfaction and determine immediate service requirements. Increased revenue by implementing effective sales strategies in all aspects of the soles cycle process from prospecting leads through close. Show less