Experience

UTAR Finance and Investment Society (FIS) Kampar Campus

• Malaysia
• Non-profit Organizations
• 1 - 100 Employee

• Secretary

  • Jul 2023 - Present



Universiti Tunku Abdul Rahman (UTAR)

• Malaysia
• Higher Education
• 700 & Above Employee

• Assistant Sponsorship Manager

  • May 2023 - Jun 2023

  UTAR Equity Research Challenge 2023

• Secretary

  • Jan 2023 - Jun 2023

  UTAR Orientation Organising Team June Intake 2023- Circulate details of meetings (time, location, agenda) to committee members.- Prepare documents such as agendas and minutes of meeting.- Assist in helper recruitment.- Monitor attendance of 23 committee members and 33 helpers.

• Treasurer

  • Dec 2022 - May 2023

  UTAR Martial Art 2023 - "Eden; The New World"

• Assistant Manager of Sales and Marketing

  • Dec 2022 - May 2023

  UTAR Prom Night 2023 - "The Elites"

• Assistant Sponsorship Manager

  • Dec 2022 - Mar 2023

  UTAR Wushu Championship 2023



Startek

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Executive

  • Feb 2020 - Feb 2022

  - Handling inbound calls and emails. - Assisted customer with little to no supervision. - Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied. - Work in a team to achieve required KPI. - Assisted over 15 new employees in using Salesforce (CRM Software) and Cisco (Computer Networking Software). - Achievement: Best Agent in August 2020. - Handling inbound calls and emails. - Assisted customer with little to no supervision. - Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied. - Work in a team to achieve required KPI. - Assisted over 15 new employees in using Salesforce (CRM Software) and Cisco (Computer Networking Software). - Achievement: Best Agent in August 2020.



A&D Organic Plant

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Retail Salesperson

  • Dec 2017 - May 2019

  - Develop relationship with new customers resulting in increased sales. - Handled cash payments with attention to detail and accuracy. - Customise decoration and designs of indoor plants that match customer needs. - Operates the POS system and accounts for all transactions. - Develop relationship with new customers resulting in increased sales. - Handled cash payments with attention to detail and accuracy. - Customise decoration and designs of indoor plants that match customer needs. - Operates the POS system and accounts for all transactions.