Experience

Key Benefit Administrators

• United States
• Insurance
• 200 - 300 Employee

• Benefits Consultant

  • Mar 2018 - Present

• Account Representative - Client Relations

  • Sep 2015 - Present



State Auto Insurance

• United States
• Insurance
• 700 & Above Employee

• Systems Analyst

  • Sep 2009 - Jan 2015

  Tested, maintained, and monitored computer programs and systems. Developed and revised test procedures. Altered systems, accommodating new uses. Documented systems procedures. Provided technical support to staff. Tested, maintained, and monitored computer programs and systems. Developed and revised test procedures. Altered systems, accommodating new uses. Documented systems procedures. Provided technical support to staff.



State Auto Insurance

• United States
• Insurance
• 700 & Above Employee

• Personal Lines Underwriter

  • 2000 - 2009

  Underwrote new and renewed insurance policies and endorsements. Evaluated eligibility of customer to receive product. Evaluated customer financial data to decide on risks. Reviewed customer applications to determine appropriate premiums. Made recommendations based on company underwriting guidelines. Identified opportunities to write additional lines of business. Negotiated policy terms and conditions. Prepared quotes. Identified unprofitable trends and growth opportunities in assigned territory. Prepared reports to identify key drives.

• Customer Service Representative

  • 1995 - 2000

  Spoke with customers by phone. Provided information about products and services. Canceled accounts. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions, inquiries. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Determined charges for services requested. Referred unresolved customer grievances for further investigation. Determined whether losses were covered by insurance. Responded to customer inquiries. Maintained effective working relationships with customers. Knowledge sets include: customer service representative.