Experience

LiveRamp

• United States
• Advertising Services
• 700 & Above Employee

• Technical Support Engineer

  • Dec 2022 - Present



Edgio

• United States
• Technology, Information and Media
• 500 - 600 Employee

• IT Support

  • Sep 2021 - Jun 2022

  When Limelight Networks acquired Layer0 in 2021, I led the effort in merging the IT infrastructure between the two companies, acting as a project manager, team lead, & doing large parts of the actual work of integration. This included: • communicating expectations to management • setting budgetary needs • coordinating with numerous teams across both companies • prioritizing tools for migration • working with vendors to manage each tool transition, sending • out company wide comms as the migration completed • digging into the technical backend of many of the company tools to accomplish the actual work of migration. Show less



Moovweb

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• IT Support

  • Jun 2020 - Sep 2021

  During the pandemic, was responsible for the entire IT setup for a globally distributed startup of ~120 employees, including device management (via Mosyle & Apple Business), application management (Google Workspace, SSO integrations, Atlassian, AWS, Github, Salesforce, Slack, Pagerduty, & more), & systems support.• Managed the transition of the company IT systems from on-premise to cloud-based systems, & handled take down, storage or liquidation of all IT hardware as the company transitioned out of an office.• Worked with the security team to set, enable, & enforce device & employee security policies Show less

• Platform Support Engineer

  • Aug 2017 - Jun 2020

  • Owned platform support for all clients, directly working with companies like GEICO, Vistaprint, AIG, United Airlines & 1800Flowers, diagnosing & debugging networking, SSL Cert, security, performance, & product issues• Interfaced between engineering team & clients, advocating for the customer internally, bridging gaps in communication, identifying & addressing mismatched expectations in a timely manner, & coordinating comms & support during major platform changes• Worked with management to create support & escalation processes for the company, & integrate those processes into support tools (Pagerduty, Atlassian, Zoom Phone)• Coordinated communication & support for all clients around major platform & product changes. Show less

• QA and Support Engineer

  • Sep 2015 - Aug 2017

  • Handled QA for live site maintenance & site implementation for major ecommerce websites, including Petco, Zgallerie, Hiscox, and United.com• Performed Platform Support duties, including troubleshooting network errors, SSL errors, and handling communications during platform incidents.



Space Science Laboratories - Cosmochemistry Group

• Berkeley, Ca

• Staff Research Associate

  • Sep 2013 - Jul 2015

  Collaborated with a team seeking to repair, examine, & clean a collector from crashed a spacecraft. • Developed a Python image analysis application that approximates the level of damage & contamination on the collector foil. Using this application, we identified & began quantifying new types of damage to the foil pieces that previously could not be quantified. • Stretched sensitive pieces of damaged collector foil. This required delicate handiwork, careful planning, & risk evaluation while approaching each piece. Resulted in significant progress towards the long-awaited goal of stretching & examining all pieces of the collector foil. • Brainstormed ideas for methods of cleaning foil without damaging the highly-sensitive surface. Ran chemical tests & examined results to assess efficacy of these cleaning methods. Show less



U.C. Berkeley - Doyle Group

• Berkeley, Ca

• Undergraduate Research Assistant

  • Oct 2012 - Aug 2013

  Collaborated with a team of researchers to investigate new techniques for electrolyzing rare earth metals • Executed Electrodeposition & Electroplating tests to produce and examine metallic thin films • Analyzed data & aided in writing a report to sponsors, as well as one publication in the 2014 edition Hydrometallurgy. I created all of the figures for this paper, and contributed to the writing, editing, and final formatting. Collaborated with a team of researchers to investigate new techniques for electrolyzing rare earth metals • Executed Electrodeposition & Electroplating tests to produce and examine metallic thin films • Analyzed data & aided in writing a report to sponsors, as well as one publication in the 2014 edition Hydrometallurgy. I created all of the figures for this paper, and contributed to the writing, editing, and final formatting.



University of California, Berkeley

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Research Assistant

  • Jun 2012 - Aug 2012

  • Performed standard tests & investigated a copper corrosion application while guided by a professor. • Designed experiments & presented my team's progress to the group. • Performed standard tests & investigated a copper corrosion application while guided by a professor. • Designed experiments & presented my team's progress to the group.