Experience

Bug Bite Thing

• United States
• Retail
• 1 - 100 Employee

• Director of Operations and IT

  • Aug 2022 - Present

  Participates in hiring and training. Organizes and oversees the work and schedules. Conducts performance evaluations. Handles discipline and termination of employees as needed and in accordance with company policy. Reviews, analyzes, and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations. Plans direct, controls, implements, evaluates, monitors, and forecasts budgets and costs of sales in each division to… Show more Participates in hiring and training. Organizes and oversees the work and schedules. Conducts performance evaluations. Handles discipline and termination of employees as needed and in accordance with company policy. Reviews, analyzes, and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations. Plans direct, controls, implements, evaluates, monitors, and forecasts budgets and costs of sales in each division to achieve financial objectives. Oversees manufacturing, and purchasing, ensuring each is reaching goals set by departmental and company leadership.

• IT Manager

  • Apr 2021 - Aug 2022

  Coordinate new office setups Troubleshoot software, hardware, network/technical issues & peripherals Integration specialist - Optimize processes, leads process improvements, and links all applications together Manage and secure staff and user credentials and frameworks Network/Systems Administration (Business environment) Reinstallation of OS Coordinate and provide support for Firewall and network system Ensure systems are secure and protected from breach or… Show more Coordinate new office setups Troubleshoot software, hardware, network/technical issues & peripherals Integration specialist - Optimize processes, leads process improvements, and links all applications together Manage and secure staff and user credentials and frameworks Network/Systems Administration (Business environment) Reinstallation of OS Coordinate and provide support for Firewall and network system Ensure systems are secure and protected from breach or viruses Removal of viruses/malware Risk mitigation planning Software upgrades and installation PC Imaging and configuration (document assets) Call vendors for warranty and troubleshooting issues Create and implement training for staff Create training material(s)/SOP’s to help educate employees on widely used company software/equipment Establish/maintain new hire onboarding checklists, as well as exit checklists



Pichi's Global Services LLC

• Miami-Fort Lauderdale Area

• CEO

  • Oct 2015 - May 2021

  IT Consulting services IT Consulting services



Super Liquors LLC

• Miami-Dade County, Florida, United States

• Information Technology Manager

  • Oct 2018 - Apr 2021

  Administers all software used by the chain, including SAP as ERP, Ivend as POS and HO BI tool, Spiceworks. Communicate with vendors for new projects and procurements. Prepare yearly IT project planning and budget for the department. Monitoring and tracking the hardware inventory on the chain. Updated project plans based on changing objectives, specifications, and staff availability. Produced status reports for board and end-users. Facilitated… Show more Administers all software used by the chain, including SAP as ERP, Ivend as POS and HO BI tool, Spiceworks. Communicate with vendors for new projects and procurements. Prepare yearly IT project planning and budget for the department. Monitoring and tracking the hardware inventory on the chain. Updated project plans based on changing objectives, specifications, and staff availability. Produced status reports for board and end-users. Facilitated implementation of Software and coordinated company-wide training. Design, deploy and maintain all VMWare machines on the VSphere platform to support the operation. Show less Administers all software used by the chain, including SAP as ERP, Ivend as POS and HO BI tool, Spiceworks. Communicate with vendors for new projects and procurements. Prepare yearly IT project planning and budget for the department. Monitoring and tracking the hardware inventory on the chain. Updated project plans based on changing objectives, specifications, and staff availability. Produced status reports for board and end-users. Facilitated… Show more Administers all software used by the chain, including SAP as ERP, Ivend as POS and HO BI tool, Spiceworks. Communicate with vendors for new projects and procurements. Prepare yearly IT project planning and budget for the department. Monitoring and tracking the hardware inventory on the chain. Updated project plans based on changing objectives, specifications, and staff availability. Produced status reports for board and end-users. Facilitated implementation of Software and coordinated company-wide training. Design, deploy and maintain all VMWare machines on the VSphere platform to support the operation. Show less



LIQUOR MANAGEMENT, LLC

• United States
• Wine & Spirits
• 1 - 100 Employee

• Information Technology Technical Manager

  • Oct 2015 - Apr 2021

  Administers all software used by the chain, including SAP as ERP, Ivend as POS and HO BI tool, Spiceworks. Communicate with vendors for new projects and procurements. Prepare yearly IT project planning and budget for the department. Monitoring and tracking the hardware inventory on the chain. Updated project plans based on changing objectives, specifications, and staff availability. Produced status reports for board and end-users. Facilitated… Show more Administers all software used by the chain, including SAP as ERP, Ivend as POS and HO BI tool, Spiceworks. Communicate with vendors for new projects and procurements. Prepare yearly IT project planning and budget for the department. Monitoring and tracking the hardware inventory on the chain. Updated project plans based on changing objectives, specifications, and staff availability. Produced status reports for board and end-users. Facilitated implementation of Software and coordinated company-wide training. Design, deploy and maintain all VMWare machines on the VSphere platform to support the operation. Show less Administers all software used by the chain, including SAP as ERP, Ivend as POS and HO BI tool, Spiceworks. Communicate with vendors for new projects and procurements. Prepare yearly IT project planning and budget for the department. Monitoring and tracking the hardware inventory on the chain. Updated project plans based on changing objectives, specifications, and staff availability. Produced status reports for board and end-users. Facilitated… Show more Administers all software used by the chain, including SAP as ERP, Ivend as POS and HO BI tool, Spiceworks. Communicate with vendors for new projects and procurements. Prepare yearly IT project planning and budget for the department. Monitoring and tracking the hardware inventory on the chain. Updated project plans based on changing objectives, specifications, and staff availability. Produced status reports for board and end-users. Facilitated implementation of Software and coordinated company-wide training. Design, deploy and maintain all VMWare machines on the VSphere platform to support the operation. Show less



Grupo Lanka - Soluciones CRM que mejoran la experiencia de sus clientes

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jan 2012 - Sep 2014

  Meeting with the client to gather information about their needs, and generating the pre-sales proposal. Identify tasks and project milestones, and assign resources. Delegated tasks, duties, and responsibilities to each team member. Held team meetings to discuss project goals, objectives, and budgets with fellow team members. Setting the right skilled team to accomplish the project needs. Follow up on the project milestones and keep the project… Show more Meeting with the client to gather information about their needs, and generating the pre-sales proposal. Identify tasks and project milestones, and assign resources. Delegated tasks, duties, and responsibilities to each team member. Held team meetings to discuss project goals, objectives, and budgets with fellow team members. Setting the right skilled team to accomplish the project needs. Follow up on the project milestones and keep the project deadlines on time. Provided team members with motivation and coaching. Coordinated with developers to understand project needs and provide needed support to meet targets. Support the team on tasks as needed. Accountable for the phase deliveries and post-installation processes. Promoted, planned, and executed 8 projects in 2 years.

• Customer Relationship Management Analyst

  • Feb 2008 - Jan 2012

  Developing the changes asked by the Project leader.



BFC Banco Fondo Comun, Banco Universal

• Caracas Area, Venezuela

• Business Analyst

  • Feb 2007 - Jan 2008

  Collaborated with product and engineering team members to define and develop new product concepts. Design and QA Stored Procedures in SQL and PL\SQL to automated synchronization between Pivotal and the Legacy ERP systems. Collaborated with product and engineering team members to define and develop new product concepts. Design and QA Stored Procedures in SQL and PL\SQL to automated synchronization between Pivotal and the Legacy ERP systems.