Implementation Team Lead

• Mar 2022 - Present

Sales Manager

• Jan 2021 - Sep 2022

Programmer/Consultant

• Apr 2013 - Sep 2020

• Implementing software on site and remotely in MEA region. • Handling HRMS and Payroll Modules for MEA region. • Actively involved in collecting requirements, migrating data using SQL scripts, creating procedures, functions, trigger, configuring the applications and calculations. • Consulting with customers about software system design and maintenance. • Analyzing raw data, drawing conclusions and developing recommendations. • Data migration, database Job scheduling on the client server, hosting applications on IIS & installing Web services and providing support • In order to be able to meet each client's needs and configuring the system correctly. • Assisting customers by answering questions, responding to inquiries and handling telephone requests. • Provide onsite technical support in MEA region. • Support end-users to resolve database and software issues utilizing remote desktop tools. • Manipulating & processing data using Excel and SQL. • Gathering report from the systems and converting to required formats. • Work with clients during all stages of projects. • Customer service, technical support and maintenance. • Attending meetings with decision makers and make sure all gaps are filled. • Completing implementation and support on time to meet the deadlines of clients and my organization as well. • Conducted training courses and webinars on proprietary HR management software including HR, Payroll, and all other related management modules. • Installed and implemented client/server solution using SQL Server Express or SQL Server Management Studio along with the HRMS software package at client sites. • Managed customer support team to ensure customer satisfaction, worked with clients to resolve any outstanding issues, followed up to ensure client satisfaction of project delivered. Show less

Customer Support Engineer

• Feb 2012 - Aug 2012

• Responsible for diagnosing & resolving hardware, software & end user's problems. • Software installation, configuration, repair and troubleshooting of Laptops and PCs. • Hardware installation, testing, cleaning, troubleshooting, repair and maintenance. • Maintaining a wide range of computer hardware and software programs. • Handled customer calls and solved complex issues. • In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /Windows & Microsoft Office. • Responsible for diagnosing & resolving hardware, software & end user's problems. • Software installation, configuration, repair and troubleshooting of Laptops and PCs. • Hardware installation, testing, cleaning, troubleshooting, repair and maintenance. • Maintaining a wide range of computer hardware and software programs. • Handled customer calls and solved complex issues. • In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /Windows & Microsoft Office.

Hardware Engineer

• Jul 2010 - Mar 2011

• Handled the tasks of analyzing and solving hardware and Software problems. • Monitored and controlled stock component, and placed orders for required hardware component. • Handled customer calls and solved complex issues. • Responsible for installing, maintaining and repairing various hardware products. • Handled the tasks of analyzing and solving hardware and Software problems. • Monitored and controlled stock component, and placed orders for required hardware component. • Handled customer calls and solved complex issues. • Responsible for installing, maintaining and repairing various hardware products.