Experience

BluNOVA

• South Africa
• Telecommunications
• 1 - 100 Employee

• Innovation Lead

  • Oct 2022 - Present



DISCOVERY VITALITY

• South Africa
• Insurance
• 100 - 200 Employee

• Senior Product Specialist

  • Sep 2021 - Aug 2022



SEACOM LTD

• Telecommunications
• 200 - 300 Employee

• Product Manager

  • Oct 2015 - Aug 2021

  Responsibilities • Maintain and deliver product roadmaps for SEACOM’s Voice and Security portfolios, ensuring that the business is well positioned within the African market and continues to drive profitable growth across the portfolios. • Application of product lifecycle methodologies to existing products in order to maintain a product set that is concise and relevant to the markets in which they are sold. • Identify and drive initiatives focused on decreasing costs and improving efficiencies, with the goal of increasing gross margins across the Voice and Security portfolios. • Ensure that SEACOM is able to extract maximum value from its suppliers and partners through pricing negotiations, contract management and continuous benchmarking against competitors. • Define and document Voice and Security product offerings and enable all internal stakeholders, ensuring a clear understanding of all products and associated processes throughout the value chain. • Lead product development initiatives that align with the key strategic directives of the SEACOM Executive team. • Deliver capital requisition requests to the SEACOM Investment Committee through the development of business cases; and supported by comprehensive sales forecasts and go-to-market strategies. • Report on the profitability of Voice and Security products across the SEACOM Group of companies. • Review and assess product performance through analysis of; target market segments, product features, retail pricing, supplier costs and product profitability. Highlights • Developed and launched the SEACOM Voice and Security products for the South African market. • Introduced numerous products and enhancements to existing offerings within the Voice and Security portfolios. • Led substantial revenue growth within my assigned portfolio. • Led the integration of the Voice and Security portfolios of newly acquired entities into the SEACOM Group. Show less



MTN

• South Africa
• Telecommunications
• 700 & Above Employee

• System Engineer

  • Feb 2013 - Oct 2015

  Responsibilities • Design optimised solutions for VAS systems, based on requirements from MTN Business. • Make decisions regarding capacity planning based on; current capacities, forecasted subscriber increases and financial viability. • Interact closely with vendors to ensure that solutions are delivered in accordance with the technical requirement and on schedule. • Provide input on technical related components of supply, hardware and support contracts between MTN and various vendors. • Maintain system documentation detailing the architecture, capacity, utilisation and project roadmap for the following systems: • IVR (141 Self-Service) • Ring Back Tones (CallerTunez) • Magic Voice • Religious Portal Highlights • Redesigned the 141 Prepaid IVR in order to optimise the layout and enhance the user experience. The application was also optimised by recreating it in a modular fashion to increase the reuse of code. • Deployed a server that aggregates statistics from various servers and stores the information in a database. A GUI was also created to present the data to users. • Designed an IVR capable of making outbound calls to subscribers. The machine is used to notify subscribers whose accounts are in arrears. Show less



myTelnet

• Durban Area, South Africa

• Support Desk Manager

  • 2012 - 2013

  Responsibilities • Create processes to increase efficiency and improve the turn-around time for ticket closure. • Delegate and prioritise support queries. • Train new support desk and field resources in the installation and troubleshooting of all myTelnet network equipment. • Provide the CEO with reporting regarding the performance of the support desk as well as installations carried out by field technicians. Highlights • Created processes for new installations to increase the average number of installations per day. • Extended our product offering by enabling call recording and PIN number dialling on our PBX range. • Designed a barcoding system for all products; in storage and at customers’ premises. Show less



Eskom Holdings SOC Ltd

• Utilities
• 700 & Above Employee

• Advisory IT Architect

  • Sep 2008 - Apr 2011

  During my tertiary studies I was approached by Eskom to join their graduate recruitment programme. After the 1.5 year graduate course was completed I was hired by Eskom as a permanent member of staff. Responsibilities • Provide technical input to IT & Telecommunications related projects. • Interact closely with vendors to ensure that solutions are delivered in accordance with the technical requirement and on schedule. • Lead engineer for Kusile Power Station’s IT & Telecommunications package Highlights • Designed the IT & Telecommunications network infrastructure for the Kusile Power Station. • Created a business case for the implementation of unified communication throughout Eskom. • Conducted risk assessments on the server rooms at various Eskom sites and based on the outcome made amendments to the network standards. Show less