Experience

Mother's Market & Kitchen

• United States
• Retail Groceries
• 100 - 200 Employee

• Director of Pricing & Analytics

  • Aug 2020 - Present



Earth Fare

• United States
• Food and Beverage Services
• 400 - 500 Employee

• Retail Promotions Coordinator (IT)

  • May 2012 - Mar 2020

  ▪ Responsible for set up, testing, and ongoing maintenance of all register promotions including: coupons and discounts, loyalty campaigns/customer segmentation/targeted offers, points rewards, and mobile app/digital offers (total of 15,000+ promotions). ▪ Collaborated with Marketing, Finance, Purchasing, and Operations to build flexible and conditional promotions/rewards. Found creative solutions to promotional challenges that not only met the business’s customer loyalty needs but also proactively prevented issues from reaching the stores or customers. ▪ Integral part of the set up, pilot, and launch phases of Earth Fare’s first customer loyalty program using NCR Loyalty Pro/Central Promotions software.▪ Assisted with the testing and launch of Earth Fare’s first mobile app with Grocery Press, and the subsequent transition to Relationshop. Created and tested offers in the Grocery Press and Relationshop administrative dashboards for app-based digital coupons and punch cards on an ongoing basis.▪ Provided continual afterhours support for all promotional or coupon concerns or questions. Performed troubleshooting processes for any potential promotional or point-of-sale errors, including researching transaction logs and customer loyalty data, and executing tests in a POS lab environment.▪ Maintained receipt templates in Dynamic Receipt Engine and designed bounce back coupons/receipt target messages in Loyalty Pro Media Center.▪ Participated in level 1 and level 2 afterhours on-call rotation providing technical support to 50+ retail stores as well as corporate/reporting systems. ▪ Created documentation and training manuals to help various departments use Loyalty/Member Services and other system features. Show less

• Manager of Data Management Dept (Finance)

  • Dec 2006 - May 2012

  ▪ Supervised and assisted with daily tasks including cost/retail updates in Retalix HQ item database, vendor and order guide updates, Great Plains item maintenance, and other item data requests from the Category Management team.▪ Established a reliable system for Marketing/IT/Data Management interdepartmental collaboration on coupons and POS promotions to ensure accuracy and efficiency.▪ Supported personnel from all retail store locations by troubleshooting problems with the daily batching processes, promotional turnover, and incorrect item data. ▪ Created documentation and training manuals to help standardize Data Management processes and ensure accuracy and efficiency as the department grew.▪ Traveled to new store openings to manage Scan Team procedures including full store audits, initial shelf tagging/grand opening signage, and coordinating new product set up with Category Management and vendors. Show less

• Data Management/Pricing Assistant (Finance)

  • Mar 2004 - Dec 2006

  ▪ Assisted with the initial item data setup and rollout of Retalix HQ. Helped facilitate a seamless POS transition from Openfield to Storeline in all retail store locations.▪ Performed manual data entry to accurately maintain vendor/cost/retail data on an ongoing basis for 50,000+ item database. ▪ Helped develop, test, and implement an import process to streamline the monthly vendor update process for hundreds of vendors.

• Front End/Customer Service Manager (Store)

  • May 2002 - Mar 2004

  ▪ Supervised customer service team and ensured a positive customer experience in the store. ▪ Handled hiring/training/coaching cashiers and bookkeepers, departmental scheduling, practicing and enforcing safe cash-handling procedures, and maintaining a balanced store safe.▪ Completed new hire orientations and processed personnel and payroll paperwork storewide. ▪ Served as a key holder/Manager on Duty for all daily store opening and closing procedures storewide.



Burroughs & Chapin Company, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Field Support Assistant

  • Jan 2001 - Mar 2002

  ▪ Made entries into the general ledger and reconciled company revenue against bank deposits.▪ Researched, compiled, and reported financial data to other vault employees and provided flexible assistance to the vault manager by handling special projects as needed.

• Accounting Clerk

  • May 1996 - Dec 2000

  ▪ Processed, deposited, and reported on revenue from multiple company properties on a daily basis. ▪ Performed cash exchanges and prepared till bags for all amusement park cashiers while ensuring the vault stayed in balance throughout all daily transactions.



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Bookseller

  • Jun 1998 - May 2000

  ▪ Provided excellent customer service in the store and over the phone, practiced safe cash-handling procedures, assisted with planogram resets throughout the store, and regularly supported the Periodicals Manager with all departmental tasks. ▪ Provided excellent customer service in the store and over the phone, practiced safe cash-handling procedures, assisted with planogram resets throughout the store, and regularly supported the Periodicals Manager with all departmental tasks.