Associate Director, Faculty Contract Operations

• May 2021 - Present

Manager, Technology and Customer Experience (Training, Development, Communications, Project Mgmt.)

• 2013 - 2019

Developed, managed, and communicated the training content for the company's integrated retail initiatives and applications. • Improved customer and associate adoption of existing integrated retail experiences by focusing on improvements to signing, marketing, kiosk placement, new equipment, and training in select local target-market formats.• Improved associate utilization of existing integrated retail tools by creating job aids and instructional videos for multiple integrated retail applications, including a mobile selling application and a customer relationship management application. • Collaborated with Program Managers and Product Managers to Identify new training opportunities.• Developed and presented the Integrated Retail training module for new managers and corporate new hires.

Manager, Payroll & Expense Management

• 2005 - 2013

Led a cross-functional team of Operations and Information Technology associates in support of the company's workforce management application.• Reduced payroll expense by $1.5M annually by developing multiple forecast models that ensured accurate sales and labor-driver projections, improved schedule accuracy, and reduced over-scheduling and overtime expense.• Managed project to transition labor scheduling to an upgraded version of the Workforce Management application without disruption to the retail stores' scheduling timelines. • Increased forecasting and scheduling efficiency at the store-level by training managers and supervisors on their roles in the scheduling process at the company's Leadership and Development academies.• Improved annual sales-support payroll and expense planning methodology through advanced use of Microsoft Excel Spreadsheets, streamlining the planning period duration and providing planning templates for other retail formats.

Manager, Electronics and Communication Services

• 2003 - 2005

Managed a cross-functional team focused on reducing the electronics and communications equipment repair and replacement expenses for the company.• Reduced equipment repair expense by $1.1M annually by eliminating redundant services and consolidating multiple service providers into one service and repair depot. • Decreased repair expense on a per-unit basis through volume discounts and vendor performance metrics. • Expedited equipment turnaround-time by accurately forecasting equipment inventory levels to be maintained at the repair depot.

Manager, Automotive Facility Services

• Apr 2001 - Apr 2004

Managed project to integrate Automotive Facility Services into the Full-line Store Maintenance Organization.• Reduced facility expenses by $1.3M annually by implementing a centralized maintenance solution.• Implemented a work-order management system that eliminated $1.1M in third-party expenses.

Senior Systems Consultant / Systems Consultant

• 1998 - 2002

Managed projects to select, procure, and implement new Point-of-Sale terminals and accessories for the Full-line Store organization.• Created Request for Proposal (RFP) with specifications that allowed multiple vendors to participate in a successful B2B auction that resulted in selecting the winning equipment provider.• Managed project to replace obsolete POS printers with updated Thermal Printers with electronic journaling.

Store Management / Loss Prevention

• 1988 - 1998

Various Store Management roles including Operations Manager (Mega-Store Experience), Selling Support Manager, and Loss Prevention Manager.