Experience

Ekata, a Mastercard company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Associate Compliance Analyst, Mastercard Cyber and Intelligence Solutions

  • Oct 2022 - Present

  Seattle, Washington, United States Working within Mastercard's Cyber and Intelligent (C&I) Group. Established KYC process for all Ekata and NuData customers. Oversees and manages KYC compliance program. Conducts Know Your Customer compliance on new and current customers. Works with Legal and Global Compliance at Mastercard to approve business ownership and controlling shareholder information. Works with Mastercard Billing & Franchise to properly input new and existing Ekata customers into Mastercard franchise… Show more Working within Mastercard's Cyber and Intelligent (C&I) Group. Established KYC process for all Ekata and NuData customers. Oversees and manages KYC compliance program. Conducts Know Your Customer compliance on new and current customers. Works with Legal and Global Compliance at Mastercard to approve business ownership and controlling shareholder information. Works with Mastercard Billing & Franchise to properly input new and existing Ekata customers into Mastercard franchise system, MCBS. Ensures we have proper billing identifiers in all systems. Conducts daily GRID compliance screens on potential new customers and reviews alerts to ensure sales only pursues reputable potential customers. Manages Salesforce compliance aspects such as legal name, address, and business relationship type for all accounts. Reviews KYC forms, Order forms, MSA's and NDA's to ensure all information aligns. Works with Ekata Legal regarding questions and concerns. Runs Salesforce compliance reports to make sure all customers have the proper compliance checks conducted on them and all information is properly recorded in accounts. Specializes in AML Compliance to ensure Ekata follows Mastercard's Anti-Money Laundering policies and procedures. Assists with providing Ekata SOC 2 compliance documents and information to potential and current customers via Digify. Experienced user of Salesforce, Excel, GRID, Jira, Digify, Ironclad, DocuSign, Domo, and LinkedIn Navigator. Show less



Holland America Group

• Compliance Specialist for Holland America Group

  • Mar 2021 - Oct 2022

  Seattle, Washington, United States • Helped manage the following programs: Anti-Money Laundering, Conflict of Interest, and Training for all brands including shoreside and shipboard, ensuring compliance with AML laws and company COI and Training policies • Wrote complex compliance reports and materials based on AML and COI findings. Specialized in creating policies and procedures to prevent issues, solve problems, and ensure proper instructions are given to employees • Oversaw 12+ training courses, developed training… Show more • Helped manage the following programs: Anti-Money Laundering, Conflict of Interest, and Training for all brands including shoreside and shipboard, ensuring compliance with AML laws and company COI and Training policies • Wrote complex compliance reports and materials based on AML and COI findings. Specialized in creating policies and procedures to prevent issues, solve problems, and ensure proper instructions are given to employees • Oversaw 12+ training courses, developed training materials, and conducted training reports to maintain 95% compliance rate across shoreside departments and a fleet of 41 cruise ships. Worked with HR, Learning Development, and the Technical Team members to organize training ventures and goals to encourage other brands to seek 95% compliance • Analyzed technical environmental data that comes from the ships utilizing data analytics to ensure oil and sludge offload compliance. Investigated environmental concerns promptly to report problems to Senior Manager • Identified compliance risks shipboard and shoreside and implemented supervisory and control solutions • Managed employee compliance questions and concerns from start to finish, always ensuring a positive outcome amongst all employees. Specialized in conflict resolution in E&C matters across company • Conducted Compliance New Hire Orientation with HR and assisted new hires on compliance questions • Produced monthly data reports and quarterly key performance data and presentations to report KPI's, trends, and compliance data to VP of department • Assisted Senior Manager in managing environmental activities onboard to include crew in sustainability initiatives • Helped write bi-yearly sustainability reports for all HAG Group brands, including Holland America Group, Princess Cruises, Seabourn Line, and P&O Cruises for company internal and external stakeholders Show less



Carnival Corporation

• Travel Arrangements
• 700 & Above Employee

• Compliance Coordinator

  • Feb 2020 - Mar 2021

  Seattle, Washington, United States • Hired personally by the Senior Vice President to complete work and projects for her and the rest of the Ethics and Compliance Department of behalf of 9 brands, improving pre-existing company wide projects and creating my own • Managed DECHERT Legal Court Reporting project on behalf of Legal and In-House Council by collecting, filing, and developing data from the ships to present to the Court and the Court Appointed Monitor during their Court agreement • Received, read, and examined… Show more • Hired personally by the Senior Vice President to complete work and projects for her and the rest of the Ethics and Compliance Department of behalf of 9 brands, improving pre-existing company wide projects and creating my own • Managed DECHERT Legal Court Reporting project on behalf of Legal and In-House Council by collecting, filing, and developing data from the ships to present to the Court and the Court Appointed Monitor during their Court agreement • Received, read, and examined daily Lexis Nexis alerts on behalf of Legal to ensure vendors and ports did not have any compliance problems. Escalated results that raised a red flag. • Founded and developed Lloyd’s Register project, as well as Captain and Chief Handover Review project to ensure technical compliance within vessels, as well as environmental and employee compliance onboard • Read, organized, and examined onboard incidents to resolve a wide range of problems, including environmental disasters, personnel problems, and brand problems to ensure a solution • Analyzed environmental data and offloads from the ships to ensure correct offloading at waste vendors and facilities • Helped manage training data from various internal sites to ensure proper training rates amongst brands • Created communication messages to send to all employees on behalf of the Communications and HR Departments Show less



Private

• Household Manager

  • May 2013 - Jan 2020

  Greater Seattle Area - Experienced household manager and childcare provider for Mr. Carlin, Corporate Vice President at Microsoft - Established care for three children of various ages and personalities and provided support for children and parents - Duties included driving family members to school and work, completing familial tasks, and aiding parents in personal projects



The Family Pet Veterinarian Hospital , http://thefamilypet.org/

• Office Manager

  • Jun 2019 - Dec 2019

  Greater Seattle Area - Managed all email accounts, phone lines, clients, and finances on behalf of assistants, doctors, and managers - Provided excellent customer service to clients and ensured excellent service before, during, and after their visits - Worked directly with veterinary technicians and doctors to ensure all pet and owner medical and nonmedical were met - Assisted in maintaining compliance according to Washington Veterinary medicine, surgery, and dentistry laws



1859 Cider Co.

• Food & Beverages

• Marketing Intern

  • Nov 2018 - Jun 2019

  Salem, Oregon - Assisted in managing company’s email, website, and social media accounts to maintain strong brand presence and sales - Created print and online marketing materials for the company to increase sales and attendance at events - Utilized photography and editing skills to photograph products and events to accompany marketing materials



Willamette University

• United States
• Higher Education
• 700 & Above Employee

• Athletic Announcer

  • Sep 2017 - Oct 2018

  Salem, Oregon - Utilized communication skills in order to narrate Willamette sporting events to athletes and audiences of over 100 people - Recalled names, plays, and regulations during each game through memorization and attention to detail - Broadcasted public announcements on behalf of the university before, during, and after games



Wyndham Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Marketing Intern

  • Jun 2018 - Aug 2018

  Greater Seattle Area - Marketed Wyndham’s timeshare division through in-person sales of vacation packages and face to face interactions with customers - Created a recruitment video and instruction manual for Wyndham to use to find new members of their team - Designed marketing materials such as flyers, QR codes, and LinkedIn training workshops for current employees



Seattle Parks and Recreation

• United States
• Government Administration
• 100 - 200 Employee

• Director of Athletic Camp

  • Jun 2013 - Aug 2017

  Seattle, Washington - Lead counselor who specialized in tennis camp due to being a former NCAA tennis player, ran camps of 25+ children for 5 summers in a row - Provided private tennis lessons for individuals and groups of children to improve abilities and social skills - Helped run community events to fundraise for Montlake Community Center and Seattle Parks and Recreation