Experience

Genashtim

• Singapore
• Education Administration Programs
• 100 - 200 Employee

• English Second Language Teacher

  • Jun 2017 - Present

  - Teaches English to multinational students in a one-on-one online session via Skype or Google Hangouts. Tasked to develop students’ English comprehension, their command on the language, confidence, and overall fluency. - Responsible in following company’s Standard of Procedure, learning materials, time management during sessions, and making sure students are not only improving, but also enjoying the lessons. - Teaches English to multinational students in a one-on-one online session via Skype or Google Hangouts. Tasked to develop students’ English comprehension, their command on the language, confidence, and overall fluency. - Responsible in following company’s Standard of Procedure, learning materials, time management during sessions, and making sure students are not only improving, but also enjoying the lessons.



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Agent

  • Dec 2014 - Feb 2017

  - Reporting to the seniors, supervisors and any duty officers on duty. - Trained in all the basic necessities of a customer service agent for an airline such as travel document familiarization, airport workflow, customer flow from check-in until boarding, airport security and basic baggage handling. - Currently stationed as a check-in agent, which responsibilities include checking passengers' travel documents and making sure they fit the requirements to travel. This encompasses checking passport and visa validity and making sure the passenger is in a good physical and mental condition to travel. Aside from that, checking in passengers' bags and making sure the weight and size fit the airline and international safety rule requirements. Show less



Your Clinic

• Greater Jakarta Area, Indonesia

• Call Center Coordinator

  • Dec 2013 - Dec 2014

  - Reporting to the Operations Manager. - Managing a database which the call center team use as a guideline and source for product knowledge, promos and various info about Your Clinic. - Training the call center team for quality assurance and making sure they understand the database which constantly has new promos, events, etc that needs to be updated in it. - Creating a weekly report which consists of updates, inbound traffic and activities within the call center team. - Helping other departments with any English - Bahasa Indonesia translations. Show less



Connected Intelligence

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Coordinator

  • Feb 2013 - Oct 2013

  - Reporting to the Board of Managers, specifically to the Operations Manager.- Still performing the duties of a Client Liaison Officer, with an addition of responsibilities for driving the performance of the service delivery team. Ensuring the continued high productivity of both technical staff and Client Liaison Officers.- Making daily ticket reports consisting of total numbers of tickets assigned and closed by each technician followed by a brief commentary on the specified date. The report is sent to the Board of Managers.- Dispatching service tickets to the Enterprise Support Team. Show less

• Client Liaison Officer

  • Sep 2012 - Feb 2013

  - Reporting to Country Manager.- Liaising with clients and forwarding the client's requests and any relevant info to the company's Enterprise Support Team. Basically being a bridge between the clients and the technical staff by communicating with clients regarding the issues being looked upon and passing it on to the technicians and vice versa.- Dispatching service tickets to the Enterprise Support Team.



Kuta Puri Spa & Bungalows

• Bali Province, Indonesia

• Front Office Employee

  • Nov 2011 - Sep 2012

  - Reporting to Front Office Manager. - Checking-in and checking-out guests in the hotel. - Standing by in the front desk and assisting guests with any queries that they have regarding the hotel's services and the surrounding leisure activities. - Reporting to Front Office Manager. - Checking-in and checking-out guests in the hotel. - Standing by in the front desk and assisting guests with any queries that they have regarding the hotel's services and the surrounding leisure activities.