Experience

My Left Foot Children's Therapy

• United States
• Hospitals and Health Care

• Patient Access Manager

  • Nov 2022 - Present

  Patient Access Manger. Incoming call center - Intake Department Management , implementation of process improvements, increased appointment fulfillment by over 12 percent month over month, Daily operations of 35 FTE. 6 clinics in Las Vegas..70 providers. Patient Access Manger. Incoming call center - Intake Department Management , implementation of process improvements, increased appointment fulfillment by over 12 percent month over month, Daily operations of 35 FTE. 6 clinics in Las Vegas..70 providers.



West Dermatology

• United States
• Individual and Family Services
• 1 - 100 Employee

• Practice Manager

  • Apr 2021 - Oct 2022

  Practice Manager for large Dermatology Practice overseeing staff of 25 FTE with 4 Dermatology Providers. Responsibilities include support, mentoring, training, financial management, time keeping, supply ordering, administrative, HR - interviewing. Interim PM over 2 clinics -with 42 FTE, 6 providers, apx 7k patients Currently the number one clinic for patient volume for six months running Practice Manager for large Dermatology Practice overseeing staff of 25 FTE with 4 Dermatology Providers. Responsibilities include support, mentoring, training, financial management, time keeping, supply ordering, administrative, HR - interviewing. Interim PM over 2 clinics -with 42 FTE, 6 providers, apx 7k patients Currently the number one clinic for patient volume for six months running



HealthCare Partners

• Hospitals and Health Care
• 700 & Above Employee

• Middle Management

  • Apr 2014 - Mar 2020

  Managed Daily Operations in a Cardiology Clinic with Seven (7) rotating providers Maintained the Number One (#1) clinic in the region for Patient Satisfaction scores multiple times during my tenure. Responsibilities included Time Keeping of 14 FTE, training, and mentoring. Conducted daily huddles, KPI Boards, Lean Supplies/six sigma, Project coordination, management construction for expansion at multiple clinics in the region. Managed Daily Operations in a Cardiology Clinic with Seven (7) rotating providers Maintained the Number One (#1) clinic in the region for Patient Satisfaction scores multiple times during my tenure. Responsibilities included Time Keeping of 14 FTE, training, and mentoring. Conducted daily huddles, KPI Boards, Lean Supplies/six sigma, Project coordination, management construction for expansion at multiple clinics in the region.



Fairfield Resorts

• Travel Arrangements
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2000 - Jul 2004

  Inbound call center - customer service Loan collections, payoffs adjustments Maintenance fee collections, adjustments & Resort fees Inbound call center - customer service Loan collections, payoffs adjustments Maintenance fee collections, adjustments & Resort fees



Audiovoxx

• India
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Oct 1999 - Apr 2000

  Inbound Customer service Troubleshooting cellular devices Programming & tracking of consumer repairs or replacement Inbound Customer service Troubleshooting cellular devices Programming & tracking of consumer repairs or replacement



Tempo Instruments Pvt.Ltd

• 1 - 100 Employee

• Customer Support Specialist

  • Aug 1988 - Jan 1996

  Customer service Collections Purchasing assistant Planning assistant Billing Multi line phone operator Customer service Collections Purchasing assistant Planning assistant Billing Multi line phone operator