Technical Support

• Oct 2016 - Present

Contracted out to SimCorp Ltd until end of 2019. Contracted out to SimCorp Ltd until end of 2019.

Director

• Oct 2016 - Present

External Technical Consultant

• Oct 2016 - Present

Core Operating Platform - SCD, L3 Technical Support SME

• Oct 2016 - Present

Core Platform Technical Support

• Jul 2015 - Jun 2016

Contracted to provide SimCorp Dimension 5.7 Technical Support until SimCorp start remote support agreement in June. The implementation included 19 modules as well as Coric and Aim's GAIN solutions.• Managed SimCorp's Service Operating Platform (SOP); enhancing with the addition of Batch, Audit Translation, ODA, SRM, STP and Communication Servers. • Oversaw SimCorp Dimension technical configuration adding cleanup jobs, business rules, audit configuration for future sustainability of the environment.• Interfacing with external third parties, Sopra Steria, SimCorp, ITG, FXall, including Incident, Change and Problem Management via ITIL framework, internally and with hosting provider. • Point of Contact for monthly releases from both Unigestion and hosting provider. • Managed SimCorp Technical Consultants; training on SimCorp functionality, internal processes and call management, ensuring continuity, quality and efficient handling of incidents, requests and changes. • Created new SimCorp Dimension, Coric and Aim GAIN environment in preparation of upgrade to SimCorp Dimension 5.9 and Standalone Coric.• Created an intensive One-Note Operations Run Book, assisting the Support Team.

Lead Technical Analyst

• Aug 2014 - Oct 2014

A member of Schroders Group IT working in the back office IT team at Cazenove Capital Management.

Senior Technical Analyst - Change & Technology

• Aug 2012 - Aug 2014

Appointed to provide detailed technical support for SimCorp Dimension; the core back office system at CCM and technical support for the other Investment Operations and Finance related systems, reported to the Team Head – Application Support.• Ensured support liaison with the Vendor and the outsourced Data Centre provider conducted effectively, including assisting in low level incident investigation.• Managed and supported the application test environments.• Directed the testing and installation of Patches and System Upgrades.• Performed release management activities, responding to change promotion requests.• Coordinated the maintenance and testing of Disaster Recovery facilities.• Managed the day-to-day resolution of any issues raised against all Application Servers and Services.• Provided on-call support (on a rota basis) for overnight and out-of-hours batch processing, encompassing both SCD and Maestro/Tivoli Work Scheduler.• Resolved issues resulting from Start of Day Health checks and log file monitoring.• Supported SWIFT and Omgeo CTM Interfaces and applications, using Connect Direct.• Delivered Business As Usual working improvements and process changes.• Involved in business enhancements, associated developments and projects as required.

Senior Support Consultant

• May 2011 - Aug 2012

Promoted to provide 1st, 2nd and 3rd line support and consultancy for all supported applications, reported to the Global Head of Support.• Provided advanced business and application support to Clients on their Performance, Risk, Data Management, STP, Back Office and CGT solutions.• Performed in-depth research and creative problem analysis, executing advanced troubleshooting procedures to resolve complex issues, proactively identifying and addresses issues.• Evaluated and recommended changes in the customer organisation's use of the products and services, increasing benefits and helping to ensure customer retention.• Assisted in customer product implementations, serving as a resource and point of escalation for complex issues or situations and working collaboratively with customers and/or developers through problem resolution. • Undertook and documented business analysis of replication and testing and subsequent resolution of support issues.• Provided business impact analysis of the requirements of a change in response to a support issue.• Understood and communicated a client's requirements, the business implications of the requirements, and took responsibility for a quality resolution to a support issue.• Communicated progress on support issues with clients and senior management.

Client Support Consultant

• May 2009 - May 2011

• Provided Support and Consultancy across all supported applications, answering logged issues within their SLAs.• Provided product support and development where appropriate.• Support surrounding product architecture, Sybase ASA, SQL Server 2005, AIX, Sun, HP, iSeries, Ctree, Informix, Pervasive.• Assist Technical Consultancy team with implementations and scripting for HiPortfolio/3.• Wrote test plans and system tested issues and enhancements within new releases.• Trained new members of the on the usage and methodology of the application.• Trained and supported consultants and product support on the database upgrades.

Technical Consultant

• Nov 2003 - May 2009

• Provided Consultancy on the following products: OpenMessenger, HiWay, HiPortfolio, and Unix Scripting.• Attended the DSTi Bootcamp, which provides 6 weeks training on the entire HiInvest suite.

Client/Product Support, Development Manager

• Dec 2000 - Nov 2003

• All duties, as per Client Support Analyst below.• Assisted in the designing and programming of numerous enhancements.

Client Support Analyst

• Apr 1997 - Dec 2000

• Supported clients, answering logged issues within their SLAs.• Provided clients on-site consultancy.• Provided/wrote clients scripts using ISQL, for querying and updating their Database.• Provided clients with support of Sybase SQL Anywhere 5 and Sybase Adaptive Server 6.• Wrote test plans and system tested issues and enhancements within new releases.• Provided support for specialised areas including as Unit Pricing, Management Fees, Fund Manager Interface.• Trained new members of the on the usage and methodology of the application.• Trained and supported consultants and product support on the database upgrades.

Investments Administration Accountants Assistant

• Jun 1996 - Apr 1997

Investment Accounts/Unit Pricing/Reconciliation Administrator

• Jun 1994 - May 1996

Appointed to run reconciliation team, to check the portfolios have all the correct balances and adjust as required.Imported Exshare Prices and maintained the Market Data set.Assisted running and validating Unit Pricing output prior to data being sent to the market. Appointed to run reconciliation team, to check the portfolios have all the correct balances and adjust as required.Imported Exshare Prices and maintained the Market Data set.Assisted running and validating Unit Pricing output prior to data being sent to the market.