Experience

NEL

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Senior Provider Performance Improvement Manager

  • Dec 2021 - Present

• Provider Performance Improvement Manager

  • May 2021 - Dec 2021

• Business Intelligence Manager

  • Sep 2020 - May 2021

• Provider Business Intelligence Manager

  • Jul 2018 - Sep 2020

  Managing the Business Intelligence areas of the contract between the 7 NEL STP CCGs and Barts Health.Key work streams include managing the Business Intelligence aspects of the contract, including Indicative Activity Planning, Data Quality Improvement Plans, and Reporting Requirements. Design, implementation and running of reports on behalf of the 7 CCGs to allow myself and colleagues to undertake claims processes, trend analysis and in depth statistical analysis of activity undertaken by the Trust, and support management of the contract day to day.Key technical skills include SQL, Excel, VBA, Power BI and Project Management, all to an advanced level.The role also includes line management of two Senior Provider Performance Analysts and a Contract and Provider Performance Officer.



NEL CSU

• Acute Contracts Manager

  • Aug 2016 - Jul 2018

  Initially focused on managing the BMI contract (private sector) for the 7 North East London CCGs, and currently managing the Barts Health contract on behalf of the 3 WEL CCGs (Newham, Tower Hamlets and Waltham Forest CCGs).The role revolves around day to day management of acute contracts, including monthly claims reporting, Integrated Performance Reporting (finance, activity and performance), contract variations including signing new contracts, contract refreshes and adjustments. Also includes any day to day contracts analysis required, through use of SQL and Excel.

• Operational Resilience Project Manager

  • Nov 2015 - Aug 2016

  Working as the Operational Resilience Project Manager within WELC POD, serving four CCGs within the North and East London area.Operational Resilience revolves around schemes that are put in place over the Winter period to ensure that patients don't go into an Acute bed if they don't need to. An example of such a scheme is having a clinician on the front door of A&E to triage a patient before they go into A&E.My role was Project Managing these schemes for the CSU. This involved analysing data to ensure that the schemes were having the required impact, both activity based and financially based. Key work streams included design and implementation of monthly reporting suites, as well as responding to and completing last minute NHS England templates relating to Winter Pressures.



North East London CSU

• Senior Business Intelligence Analyst

  • Aug 2014 - Nov 2015

  Working as the Senior Business Intelligence Analyst for Mental Health and Community within WELC POD, serving four CCGs within the North and East London area.Key work streams included designing and implementing monthly reporting dashboards for Mental Health and Community Providers, including the use of SQL and advanced Excel. Also developing and implementing a monthly claims process through SQL and Excel for Mental Health commissioning. The role also included day to day line management of an Information Analyst.



The Princess Alexandra NHS Foundation Trust

• Graduate Management Trainee - 3rd Placement

  • Nov 2013 - Aug 2014

  Working at Princess Alexandra as an Information Analyst. Key work streams included the monthly collection and presentation of data for the Performance Monitoring Report for the CCGs and the design and continued implementation of the Safer Staffing Unify return (as a response to the Francis Enquiry) to ensure safe staffing levels across all of the wards at Princess Alexandra.Other workstreams revolve around ad-hoc requests, specialising in length of stay analysis, in depth business planning analysis, and Freedom of Information requests.



Central Eastern CSU

• Graduate Management Trainee - 2nd Placement

  • Sep 2013 - Nov 2013

  Working with Central Eastern CSU in ICT Business Services to support the implementation of Strategic Imperatives.Notable achievements include internal and external communications (i.e. organising roadshows, internal newsletters and stands at external Technology Expos) and leading associated projects including contract management, project management and determining financial authority levels. Working with Central Eastern CSU in ICT Business Services to support the implementation of Strategic Imperatives.Notable achievements include internal and external communications (i.e. organising roadshows, internal newsletters and stands at external Technology Expos) and leading associated projects including contract management, project management and determining financial authority levels.



South Essex Partnership University NHS Foundation Trust

• Graduate Management Trainee - 1st Placement

  • Sep 2012 - Aug 2013

  Working for South Essex Partnership Trust as a Project Manager / Project Support Officer. Notable achievements include the successful implementation of SystmOne in a Community Healthcare setting to a number of different services and input into the Trust's IM&T Strategy and ePrescribing Business Case. Working for South Essex Partnership Trust as a Project Manager / Project Support Officer. Notable achievements include the successful implementation of SystmOne in a Community Healthcare setting to a number of different services and input into the Trust's IM&T Strategy and ePrescribing Business Case.



Southend University Hospital

• HR Administrator

  • Sep 2011 - Sep 2012

  Responsibilities included processing timesheets and invoices for temporary members of staff, as well as recruitment and other general admin duties. Key skills developed include in depth understanding of back office functions, workload management, interview techniques and communication with external organisations. Responsibilities included processing timesheets and invoices for temporary members of staff, as well as recruitment and other general admin duties. Key skills developed include in depth understanding of back office functions, workload management, interview techniques and communication with external organisations.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• General Assistant

  • Nov 2010 - Jun 2011

  Responsibilities included money handling, customer interaction and staff management. Key skills developed include financial awareness, interpersonal skills and conflict management. Responsibilities included money handling, customer interaction and staff management. Key skills developed include financial awareness, interpersonal skills and conflict management.



Southend University Hospital

• Medical Records Administration Support

  • Dec 2006 - Sep 2009

  Responsibilities included transportation of confidential customer records and delivery to authorised personnel. Key skills developed include in depth appreciation of DPA, patient confidentiality and internal process and procedure. Responsibilities included transportation of confidential customer records and delivery to authorised personnel. Key skills developed include in depth appreciation of DPA, patient confidentiality and internal process and procedure.