Strategic Partnerships

• Nov 2022 - Present

Project Management Office

• May 2021 - Apr 2022

• Supported, organised, and tracked the rollout of global strategic IT and Business Reporting projects • Provided management reports to stakeholders, including progress, and project performance • Prepared decks, meeting minutes and moderate Review and Steering Committee meetings • Developed and maintained project templates, processes, and standards for ongoing and new projects • Acted as communication interface between stakeholders to ensure project objectives are met • Supported, organised, and tracked the rollout of global strategic IT and Business Reporting projects • Provided management reports to stakeholders, including progress, and project performance • Prepared decks, meeting minutes and moderate Review and Steering Committee meetings • Developed and maintained project templates, processes, and standards for ongoing and new projects • Acted as communication interface between stakeholders to ensure project objectives are met

Transaction Risk Investigator

• Aug 2017 - Aug 2019

▪ Conducted deep-dive quantitative and qualitative risk investigations of customer accounts to identify and mitigate transaction fraud ▪ Support operations team in handling escalations, ad-hoc investigations, and customer delivery issues ▪ Supported in developing new/optimizing existing Standard Operating Procedures (SOP) for risk management ▪ Coordinated with internal and external stakeholders to resolve customer claims within SLA period ▪ Conducted weekly quality audits (QA), created dashboards, and reported insights to the management Show less