Rachel Ong, CGSP

Distribution & Reservations Manager at mySTAY Hotels
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, PH

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Credentials

  • Winning Your Customer: Emotional Intelligence and Customer Service
    European Chamber of Commerce of the Philippines
    Jul, 2023
    - Nov, 2024
  • Coaching Employees through Difficult Situations
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Customer Service Mastery: Delight Every Customer
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Eat Their Lunch - Winning Customers Away from the Competition
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Essential Lessons for First-Time Managers
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Financial Analysis: Making Business Projections
    Project Management Institute
    Jun, 2023
    - Nov, 2024
  • Managing a Customer Service Team
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • New Manager Foundations
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • The Superbosses Playbook
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Analyzing Sales Competitors
    LinkedIn
    May, 2023
    - Nov, 2024
  • B2B Marketing: Pricing Strategies
    Project Management Institute
    May, 2023
    - Nov, 2024
  • Digital Advertising
    HubSpot Academy
    May, 2023
    - Nov, 2024
  • Digital Marketing
    HubSpot Academy
    May, 2023
    - Nov, 2024
  • Fundamentals of Digital Marketing
    Google Digital Garage
    May, 2023
    - Nov, 2024
  • Revenue Operations
    HubSpot Academy
    May, 2023
    - Nov, 2024
  • SEO
    HubSpot Academy
    May, 2023
    - Nov, 2024
  • SEO II
    HubSpot Academy
    May, 2023
    - Nov, 2024
  • Sales Management
    HubSpot Academy
    May, 2023
    - Nov, 2024
  • Sales Performance Measurement & Reporting
    LinkedIn
    May, 2023
    - Nov, 2024
  • Social Media Marketing
    HubSpot Academy
    May, 2023
    - Nov, 2024
  • Certified Guest Service Professional (CGSP)
    AHLEI - American Hotel & Lodging Educational Institute
    Apr, 2023
    - Nov, 2024
  • Pricing Strategy: Value-Based Pricing
    LinkedIn
    Dec, 2022
    - Nov, 2024

Experience

  • mySTAY Hotels
    • Philippines
    • Hospitality
    • 1 - 100 Employee
    • Distribution & Reservations Manager
      • Jan 2023 - Present

      * Currently handling 4 hotels: mySTAY Hotel BGC East, West, North and South.* I single-handedly managed the distribution and reservations department from July 2022 to April 2023.* I prepare detailed month-end reports that showcase the company's performance.* Conducts competitor analysis, monitoring market trends, and generates various data analysis reports required by our General Manager.* I am responsible for conducting internal audit to address incorrect market segmentation, business source, rate code, and rate discrepancies. Show less

    • Channel Management Specialist
      • Jul 2022 - Jan 2023

      * Part of the pre opening team for the hospitality brand of Philippines Urban Living Solutions, Inc. called mySTAY Hotels.* I configured our PMS (Wincloud).* I configured our Channel Manager & Booking Engine (STAAH).

  • JEN by Shangri-La
    • Hong Kong
    • Hospitality
    • 200 - 300 Employee
    • Reservations & Distribution Executive/Supervisor
      • Sep 2019 - Jul 2022

      * Got a Distribution-Rate Parity Award for having the highest percentage improvement in Rate Parity Score for all the Shangri-La properties in North Asia, Philippines & Pacific last 2019.* Conducts monthly meeting with OTA partners to have a collaborative discussion about our production report. * I manage/update rates and distribution on both GDS and OTA platforms.* I am responsible for training new staff members.* Served as a Telephone Operator Reliever for multiple weeks during the pandemic while doing Reservations & Distribution Tasks. Show less

    • Reservations Agent
      • Nov 2013 - Sep 2019

      * Contributed to the rebranding efforts of Traders Hotel Manila to Hotel Jen Manila in 2014, currently known as JEN Manila by Shangri-La.* Consistently achieved 95%-100% scores on Mystery Calls evaluated by LQA (Leading Quality Assurance).* 2017-2018 - 7 Silver Star Awards & 1 Gold Star Award (Guest Delight Program)

  • SM Development Corporation
    • Philippines
    • Real Estate
    • 700 & Above Employee
    • Customer Request Fulfillment Assistant
      • Sep 2013 - Nov 2013

      *Prepares DOR (Details of Request) - Payment Term - Payment Milestone - Status of CTS (Contract to Sell) - DOAS (Deed of Absolute Sale) - CCT (Condominium Certificate of Title) - Status of PDC * Double check the completeness of documents received from Inbound (phone and e-mail). * Coordinates w/ other departments such as Billing & Collection, Cash Operations, Sales, etc. to process buyer's requests. * Prepares FML (Final Memorandum & Letter) to client. *Prepares DOR (Details of Request) - Payment Term - Payment Milestone - Status of CTS (Contract to Sell) - DOAS (Deed of Absolute Sale) - CCT (Condominium Certificate of Title) - Status of PDC * Double check the completeness of documents received from Inbound (phone and e-mail). * Coordinates w/ other departments such as Billing & Collection, Cash Operations, Sales, etc. to process buyer's requests. * Prepares FML (Final Memorandum & Letter) to client.

Education

  • Tarlac State University
    Bachelor of Science - BS, Hotel and Restaurant Management
    2009 - 2013

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