Experience

Rewardify

• United States
• Mobile Gaming Apps
• 1 - 100 Employee

• Senior Product Manager

  • Jun 2023 - Present



AppLovin

• United States
• Software Development
• 700 & Above Employee

• Product Manager, Lion Studios

  • Jan 2020 - Jan 2023

  • Lead free-to-play product roadmap and coordinate cross-functional teams for titles across different genres: 4x strategy, casual, hypercasual • Oversee and spearhead the product development cycle—from ideation to planning, technical development, and launch—for the Lion Studios team’s mobile game library • Collaborate cross-functionally with engineers, product designers, and marketers to ‘productize’ game concepts and features • Optimize an appropriate set of product features for audience engagement and satisfaction • Set stakeholders' goals and expectations through continuously testing new features to improve game metrics like ARPDAU, Retention, LTV, Conversion, Usage • Define and analyze data metrics used to evaluate the performance and success of the Lion Studio team’s mobile game titles Show less



Jam City

• United States
• Computer Games
• 500 - 600 Employee

• Associate Product Manager

  • Dec 2017 - Jan 2020

  • Managing LiveOps for Cookie Jam Blast - a F2P Casual mobile/web title • Work in cross-functional teams to implement new feature development and game data analysis tracking for Cookie Jam Blast. • Monitor and perform deep dive analysis on metrics to improve critical KPIs such as LTV and ROAS in addition to engagement and retention metrics • Communicate learning and insights from user data to stakeholders by creating dashboards/visualization using Tableau/Kibana/Databrick/MapD/Powerpoint stack • Perform A/B and multivariate testing on features to understand player behavior and feature fit testing to maximize the performance of new and established features Show less



WB Games Boston

• United States
• Computer Games
• 100 - 200 Employee

• Product Management Analyst

  • Jun 2016 - Nov 2017

  • Work closely with Product Managers across 2 mobile titles, as well as additional teams including Game Production, Data Analytics, Brand Marketing, Email/CRM and User Acquisition. • Assist in planning key game development initiatives, work with data analytics on player behavior insight, competitor analysis, and working with the Product Managers on projects as needed. • Work closely with Product Managers across 2 mobile titles, as well as additional teams including Game Production, Data Analytics, Brand Marketing, Email/CRM and User Acquisition. • Assist in planning key game development initiatives, work with data analytics on player behavior insight, competitor analysis, and working with the Product Managers on projects as needed.



Bentley University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Research Assistant

  • Sep 2015 - May 2016

  • Recipient of merit-based scholarship for the dual degree MBA+MS program. • Conducted research for faculty of Information Process Management department. • Focused on "Smart Cities" topic with citizens' perceptions being the priority. • Recipient of merit-based scholarship for the dual degree MBA+MS program. • Conducted research for faculty of Information Process Management department. • Focused on "Smart Cities" topic with citizens' perceptions being the priority.



Ridge Ventures

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Summer Associate

  • Apr 2015 - Aug 2015

  • Support IDG Ventures’ proactive sourcing efforts to identify early-stage investment opportunities in Enterprise IT, AdTech, FinTech, Gaming and E-commerce companies. • Perform due diligence on potential investments to guide our investment decisions. • Evaluate investment opportunities through reviews of business plans and management team meetings. • Stay up-to-date with current events and companies in the tech world. • Perform market analyses to help identify interesting sub-sectors for investment. • Provide support to IDGV's current portfolio companies, such as complete financial management for Olive Media. Show less



Verisk Extreme Event Solutions

• United States
• Software Development
• 300 - 400 Employee

• Research Associate

  • Feb 2015 - Apr 2015

  • Developed and support building and casualty vulnerability module for Worldwide Earthquake Risk Modeling including Japan, European, South and Central America, Asian and Pacific regions • Specialized at assessing earthquake vulnerability for various type of risks such as regular buildings, various infrastructures, hull, cargo and ects subjected to shaking, liquefaction, landslide and tsunami • Data searched for building code and development, work with civil engineers for Catastrophe Modeling, Risk analysis, Research Earthquake historical event • Interacted and coordinated with experts of different specialties to calibrate and validate Earthquake models Show less



Techligent Systems, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Junior Business Analyst

  • Sep 2014 - Jan 2015

  • Worked in Agile Scrum SDLC environment to rapidly create shippable products as parts of the whole Reporting System. • Gathered Business Requirements, analyzed data/workflows, defined the scope, and performed GAP analysis for “as-is” Reporting system and “to-be” Integrated System. • Built the Requirements Traceability Matrix to match requirements with test cases to help the testing process. • Developed UML diagrams including use case, class, sequence diagrams; developed ERD, DFD context and low level. • Involved in User Acceptance Testing (UAT) phase, wrote functional test cases and executed them using manual testing. Show less



Classroom Technology Service – IT Help

• Boston University, Boston, MA

• Help Desk Specialist

  • Jan 2013 - Dec 2013

  • Troubleshoot desktop and laptop issues including Windows/Mac OS/Linux systems, office software, connectivity and hardware. • Enhanced students and professors’ technology skills by teaching them how to set up connections, projectors and media players. • Effectively communicated with technical team and non-technical clients via call center and in-person Help Desk sessions. • Received high ratings on performance reviews, with top marks in teamwork, communication skills and technical problem-solving. Show less



The RMR Group

• United States
• Real Estate
• 400 - 500 Employee

• Regional Operations Intern

  • May 2013 - Aug 2013

  • Cleaned up vital tables in the database and created weekly reports for managers to monitor teams’ performances more efficiently; which results in 50% decrease in weekly clients’ IT Help tickets. • Improved the system for booking at Sonesta hotels by setting up three of their floor plans and reservation ticket using Opera and MS Visio. Results in approximately 20% shorter transaction time for each hotel customer. • Designed SharePoint site to better organized documents for team members based on their positions and accessibilities. Result in shorter documents searching time and more transparent view for managers. • Created weekly reports for managers to monitor DevOps teams’ performance more efficiently; reviewed by the company’s CIO. Show less



HP Vietnam

• Hanoi, Vietnam

• Technical Assistant for Enterprise Storage, Servers and Networking (ESSN) Team

  • Jul 2012 - Aug 2012

  • Researched Cloud Computing and Client Virtualization, created reports and prepared slides for HP Cloud Workshop speakers. • Supported the successful production of E-Government Talk, an HP-sponsored information sharing event, by creating speaker slides and implementing event details, resulting in enhanced relationships between HP, small to medium enterprises and the Vietnamese Government. • Researched Cloud Computing and Client Virtualization, created reports and prepared slides for HP Cloud Workshop speakers. • Supported the successful production of E-Government Talk, an HP-sponsored information sharing event, by creating speaker slides and implementing event details, resulting in enhanced relationships between HP, small to medium enterprises and the Vietnamese Government.



IBM Vietnam

• Hanoi, Vietnam

• Marketing Assistant

  • Jun 2011 - Aug 2011

  • Designed invitations, posters and backdrops for three large monthly customer events; managed and followed-up with company’s top accounts through emails and phone calls, created survey for post-event processes, resulting in repeat business from 20 percent of customers’ base. • Completed the training course for IBM Infosphere Guardium and IBM BPM, created visual reports on the course for upper management. • Designed invitations, posters and backdrops for three large monthly customer events; managed and followed-up with company’s top accounts through emails and phone calls, created survey for post-event processes, resulting in repeat business from 20 percent of customers’ base. • Completed the training course for IBM Infosphere Guardium and IBM BPM, created visual reports on the course for upper management.



Microsoft Vietnam

• 2 Ngo Quyen Street, Ba Dinh, Hanoi

• Technical Intern

  • Jun 2009 - Aug 2009

  • Worked intensively with Microsoft Windows Servers 2008 and Virtual Machine. • Tested and conducted public survey on the new software Photosynth. Wrote an article introducing Photosynth on Vietnamnet.vn and had a review talk about it with VTC1 channel. • Assisted in the Windows 7 RC Opening Show when Windows 7 first came to Vietnam. • Worked intensively with Microsoft Windows Servers 2008 and Virtual Machine. • Tested and conducted public survey on the new software Photosynth. Wrote an article introducing Photosynth on Vietnamnet.vn and had a review talk about it with VTC1 channel. • Assisted in the Windows 7 RC Opening Show when Windows 7 first came to Vietnam.