Groups Supervisor

• Jul 2022 - Present

Meetings and Events Executive

• May 2021 - Jul 2022

- Responsible for M&E department - Ensure budgets are being met monthly - Training new staff members - Secure event details of 2 different properties and share them with relevant departments - Cross sell spaces based on client requirements of location and budget - Assist Adam House’s General Manager - Secure payments and carry out forecasting on weekly basis - Review daily pickup and prepare forecast - Responsible for M&E department - Ensure budgets are being met monthly - Training new staff members - Secure event details of 2 different properties and share them with relevant departments - Cross sell spaces based on client requirements of location and budget - Assist Adam House’s General Manager - Secure payments and carry out forecasting on weekly basis - Review daily pickup and prepare forecast

Team Member - Commercial

• Sep 2020 - May 2021

- Managed dome bookings for afternoon tea and dinners - Organised all online platforms for dome sales, maximizing sales and revenue

Meetings and Events Senior Executive, Crowne Plaza Kensington

• Jun 2018 - Sep 2020

- Trained new team members - Major accounts management - Converted 73% of the department business - Managed 5-days corporate meetings, BBQ parties, private events and dome bookings - Worked with Delphi, Opera PMS, Venue Directory, CVent, Open Table, Fever Up and Book a Table

Meetings and Events Executive, Crowne Plaza Kensington

• Dec 2017 - Jun 2019

Meetings and Events Executive

• Oct 2016 - Dec 2017

- Convert bookings and reach monthly targets; - Pick up business on the books and do reconciliation; - Oversee end-to-end of corporate events and Christmas parties; - Train new staff; - Posted in Protel and dealt with bookings in Delphi. - Convert bookings and reach monthly targets; - Pick up business on the books and do reconciliation; - Oversee end-to-end of corporate events and Christmas parties; - Train new staff; - Posted in Protel and dealt with bookings in Delphi.

Meetings and Events Executive, Holiday Inn London Bloomsbury

• Mar 2016 - Oct 2016

- Managed key accounts for events; - Utilized Delphi and Opera PMS for details, payments, and accommodation; - Negotiated prices from new enquiries; - Converted new clients into regular ones.

Event Planner, Holiday Inn London Bloomsbury

• Sep 2015 - Mar 2016

- Effectively prepare Booking Event Orders, changes and details, including accommodation (Opera PMS) for 15 meeting rooms - Successfully establish and develop relations with all the main accounts and clients of the hotel - Converted show-rounds on site into new businesses, repeated businesses and up-sales

Meetings and Events Coordinator, Crowne Plaza Docklands

• Feb 2015 - Jul 2015

• Converted enquiries for conferences and events into high levels of customer service satisfaction; • Coordinated with different departments their roles for the success of the events; • Interacted with clients and agents from pre-event to post-event; • Utilized Delphi and Opera PMS for details and managing bookings to ensure maximum precision. • Converted enquiries for conferences and events into high levels of customer service satisfaction; • Coordinated with different departments their roles for the success of the events; • Interacted with clients and agents from pre-event to post-event; • Utilized Delphi and Opera PMS for details and managing bookings to ensure maximum precision.

Sales Manager

• Jun 2014 - Sep 2014

- Managed stock control, accounting, online sales and website. - Responsible for direct sales. - Managed stock control, accounting, online sales and website. - Responsible for direct sales.

Tour Guide

• Jun 2014 - Sep 2014

Fado tours, which included the history of Lisbon and Fado (traditional Portuguese music). Fado tours, which included the history of Lisbon and Fado (traditional Portuguese music).

Sales Executive

• May 2013 - Feb 2014

• Organized Macau Fashion Link - Pop-Up Shop and performed post-analyses of its success; • Promoted the brand and events among designers and media; • Oversaw on-line sales, promotion and control of stock in foreign e-Shops. • Organized Macau Fashion Link - Pop-Up Shop and performed post-analyses of its success; • Promoted the brand and events among designers and media; • Oversaw on-line sales, promotion and control of stock in foreign e-Shops.

Personal Shopper/Stylist and Fashion Adviser

• Oct 2011 - Jan 2013

• Conducted fashion productions for magazines and commercial ads; • Executed make-overs, chromatic analyses, personal shopping and personal styling; • Authored fashion consultancy articles for Portugal's most popular web portal. www.facebook.com/anapenaconsultoradeimagem • Conducted fashion productions for magazines and commercial ads; • Executed make-overs, chromatic analyses, personal shopping and personal styling; • Authored fashion consultancy articles for Portugal's most popular web portal. www.facebook.com/anapenaconsultoradeimagem

Founder

• Mar 2010 - Nov 2011

• Negotiated with suppliers and clients; • Generated brand awareness through media and social network; • Created the company’s design and concept. • Negotiated with suppliers and clients; • Generated brand awareness through media and social network; • Created the company’s design and concept.

Account Executive

• May 2008 - Sep 2009

• Managed clients' accounts; • Developed a good communication between creative and writer; • Created and developed entertainment activities. • Managed clients' accounts; • Developed a good communication between creative and writer; • Created and developed entertainment activities.

Personal Assistant

• 2004 - Jan 2009

• Organized and participated in diplomatic events; • Executed administrative tasks; • Translated from English to Portuguese and vice-versa. • Organized and participated in diplomatic events; • Executed administrative tasks; • Translated from English to Portuguese and vice-versa.