Experience

Estridge Homes

• United States
• Real Estate
• 1 - 100 Employee

• New Home Sales Consultant

  • Feb 2022 - Present

  16 Gateway Luxury Townhomes located in the Old NorthsideE 16th St and College AveWalkable to Provider Coffee, Festiva, West Fork Whiskey, Scarlet Lane Brew Pub, the Monon Trail, and Bottleworks District!https://estridgecitylife.com/ 16 Gateway Luxury Townhomes located in the Old NorthsideE 16th St and College AveWalkable to Provider Coffee, Festiva, West Fork Whiskey, Scarlet Lane Brew Pub, the Monon Trail, and Bottleworks District!https://estridgecitylife.com/



Indianapolis Colts

• United States
• Spectator Sports
• 300 - 400 Employee

• Game Day Premium Seating Representative

  • Aug 2016 - May 2022

  • Conduct field visits for suite holders, corporate sponsors and elite guests throughout games and pregame • Organize game day distribution items • Answer directional and informative game day questions• Coordinate with Center Plate Catering to ensure optimal game day experience • Conduct field visits for suite holders, corporate sponsors and elite guests throughout games and pregame • Organize game day distribution items • Answer directional and informative game day questions• Coordinate with Center Plate Catering to ensure optimal game day experience



ClubCorp

• United States
• Hospitality
• 700 & Above Employee

• Membership Director

  • Jan 2021 - Apr 2022

  ● Responsible for growing net members, maintaining sales pipeline, conducting numerous Club tours per week, curating quarterly sales plans and increasing retention through member programming.● Increased net sales 80% in 2021 over previous year by building relationships and utilizing successful sales strategies.● Maintaining full sales pipeline through member referrals, web inquiries, and outside prospecting.● Develop and oversee Club marketing such as campaigns for programs/events including fliers, posters, banners, social media and emails.● Supervise Member Experience Team - Project management, budgeting, staffing, hiring, and training of Member Experience Coordinator, and Concierge.● Develop new member onboarding processes including member intel, and orientation.● Generate strategic planning in weekly forecast and quarterly game plans determining sales objectives to General Manager, Regional Director, and Executive Vice President.● Utilize Customer Relationship Management software to track prospects, stay organized, and manage follow-up timeline.



Incrediplex

• United States
• Spectator Sports
• 1 - 100 Employee

• Assistant General Manager

  • Jan 2020 - Dec 2020

  Oversee all operations including:Events• Team Building• Birthday Parties• Trade Shows• Graduations• VIP/ Celebrity Meet & Greets• Religious Meetings• Conventions• Association Meetings• Company/ Group Events• Weddings• Holiday Events• School Break Camps• Church Outings• Autograph Shows• Afterproms• Reunions• Political & Medical Events• Consumer Shows• Field Trips• Lock- Ins• Fundraising (School/ Charity)• Private Event RoomsSports• Dasher Board Turf Field (180 x 80)• 4 Turf Fields (100 x 80 each)• 2 Turf Field (80 x 80)• 4 Hardwood Courts• Sport Courts• 3 Baseball/Softball Tunnels• Tournament Venue• Up to 18 Volleyball Courts• Private Individual Training• Youth Camps, Leagues & Clinics• Adult Leagues & TournamentsEntertainment• Over 80 Video/Redemption Games• 2,500 square foot conference/ event room• Laser Tag Arena• Sports Simulator• 8 Party/ Event Rooms• 4 Large Themed Inflatables• 4 Story Playground• Quad Eurobungy• Rock Climbing Wall• Upscale Bowling Lanes• Redemption Store• Billiards• Darts• Sports Bar & Grille serving beer & wineFitness Center• Monthly Memberships• Cardio Equipment• Plate Loaded Machines• Free Weights• Personal Training• Yoga, Zumba & Spinning Classes• Group Exercise Studio/ Classes• Partnership with NeuroHope of Indiana Manage, hire, coach and schedule Managers and part-time staff Responsible for community outreach and business development for both Entertainment and Sports entities Approve marketing material, events and campaigns Assess quarterly budgets, P & L and annual reports

• Events Director

  • Oct 2013 - Dec 2019



San Francisco Bay Area Super Bowl 50 Host Committee

• Spectator Sports
• 1 - 100 Employee

• Spirit Squad

  • 2016 - 2016



Smart Circle International

• United States
• Advertising Services
• 200 - 300 Employee

• Account Executive

  • May 2013 - Oct 2013

  • Built and maintained direct relationships with clients to ensure premium satisfaction• Organized travel and lodging arrangements for account representatives• Executed daily office meetings and presentations for special projects and training purposes• Managed logistics, inventory and a variety of campaigns• Impacted sales by the execution of field marketing nationwide• Hired, conducted interviews and extensive training• Acted as primary recruiter, and brand ambassador • Built and maintained direct relationships with clients to ensure premium satisfaction• Organized travel and lodging arrangements for account representatives• Executed daily office meetings and presentations for special projects and training purposes• Managed logistics, inventory and a variety of campaigns• Impacted sales by the execution of field marketing nationwide• Hired, conducted interviews and extensive training• Acted as primary recruiter, and brand ambassador



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Merchandise and Operations Intern

  • Feb 2013 - May 2013

  • Guest Services for the Atlanta Braves Spring Training at ESPN Wide World of Sportso Includes parking, and guest services• Merchandise intern at Hollywood Studios o Includes extensive amount of guest service, maintaining the “show” and imagination Disney portrayso Monitoring all safety precautions and procedures, marketing and selling various merchandiseo Cashier and Greeter and assist with money management • Guest Services for the Atlanta Braves Spring Training at ESPN Wide World of Sportso Includes parking, and guest services• Merchandise intern at Hollywood Studios o Includes extensive amount of guest service, maintaining the “show” and imagination Disney portrayso Monitoring all safety precautions and procedures, marketing and selling various merchandiseo Cashier and Greeter and assist with money management



Indianapolis Colts

• United States
• Spectator Sports
• 300 - 400 Employee

• Game Day Guest Services Intern

  • Aug 2012 - Feb 2013

  • Answered directional and informative questions by being easily accessible and friendly• Worked directly with Season Ticket Holder Representatives, Game-Day Operations Department, and Guest Experience Director to complete and improve fans’ overall experience • Provided on going communication and problem solving to resolve any seating and/or ticketing issues• Assisted with the monitoring and customer service for premium seating and suites • Supported the Marketing Department with any game day promotions and projects



Ball State University

• Higher Education
• 700 & Above Employee

• Athletic Ticket Office Student Assistant

  • Sep 2011 - Jan 2013

  • Handled all incoming phones calls, updated and entered data into customer relationship management system• Contributed to the innovation of multiple promotional game strategies towards fan development• Created vouchers, generated prospects and completed ticket orders through the box office

• Chase Charlie 5K Event Coordinator

  • Aug 2012 - Sep 2012

  • Assisted with acquiring and coordinating volunteers• Crafted event timelines for event staff and volunteers used for registration, informational and directional purposes• Worked as the project manager and customer service manager during the race • Responsible for all racing logistics and equipment, such as mapping the race route, as well as water and signage placement

• Worthern Arena and Fitness Facility Monitor

  • Aug 2011 - May 2012

  • Regulated fitness areas by constant walking and surveying• Continuous engagement with patrons to ensure comfort, safety and tremendous customer service• First Aid and CPR Certified for any emergency situations• Worked alongside facility operations and maintenance to monitor thousands of patrons weekly