Experience

Pasatiempo Golf Club

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Board Member and Historian

  • Apr 2014 - Present



TK Elevator

• Germany
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Business Process Documentation

  • Aug 2014 - Jun 2019



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Principal Product Manager, Oracle UPK & Tutor

  • Feb 2000 - Dec 2013

  • Develop and deploy enablement collateral for global Sales, Consulting, and Partner organizations to educate teams on messaging, effective positioning in the sales cycle and product functionality.• Conduct live and virtual hands-on training for sales, partners, and select customers (100+ hours).• Streamline ISV process for accessing software and collateral to ensure scalability of program and resources.• Manage internal and external websites including content creation and layout as well as optimization based on analysis of traffic.• Evangelize UPK internally and deliver 50+ presentations, sessions, hands-on-labs, and demos at Oracle User Group Conferences, trade shows, customer sites, industry conferences, industry analyst meetings and at the Oracle Customer Visit Center.• Collaborate with strategic UPK customers to understand their experiences and enhance their use of our products.• Liaison to Business Process Management (BPM) team to understand potential synergies as well as map Oracle Tutor features to BPM product. Show less

• Principle Product Manager, Oracle Tutor

  • 2000 - 2010

  • Engage with customers to understand their business challenges. Communicate customer challenges to Product Development to implement enhancements and bugs fixes.• Conduct Quality Assurance tests to ensure outstanding quality at all times (write and perform scripts for testing software).• Design consulting services to surmount business challenges and provide compelling value. • Write Tutor curriculum and conduct live and virtual hands-on training for Oracle Support, Oracle University, sales, partners and select customers.• Develop and deploy enablement collateral for global Sales, Consulting, and Partner organizations to educate teams on messaging, effective positioning in the sales cycle and product functionality.• Manage internal and external websites (O.com, OTN, and MyOracle) including content creation and layout.• Research, analyze, and document differences in competitive offerings.• Identify areas for improvement and innovation of our solution and methodology and work with various internal groups to implement improvements.• Motivate, train, and support diverse internal Oracle teams on the Tutor method; Oracle Finance SOX Office, Curriculum Developers, Oracle Support (Orion Project), Global IT, and OU.• Work with Oracle Marketing on sales campaigns to develop messaging and train sales resources.• Evangelize Tutor internally and present sessions, hands-on-labs, and demos at Oracle User Group Conferences, trade shows, customer sites, industry conferences, industry analyst meetings and at the Oracle Customer Visit Center.• Cultivate and maintain deep relationships with customers and affiliates to develop effective references. Show less



The Paradigm Group, Inc

• Capitola, CA

• Support, Implementation, and Training Manager

  • Jan 1991 - Jan 2000

  • Act as liaison between customers and product development to implement product enhancements and bug fixes for Paradigm products. • Test software. • Write, review, and verify end user documentation. • Administer all technical and training support for Paradigm products. • Create service programs and training materials for on-site consulting services. • Support and collaborate with teams at various companies as they implement Paradigm products. • Develop policies and procedure documents for many manufacturing organizations. • Cultivate on-going relationships with customers and affiliates. Show less