Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Employee Relations Specialist

  • Jul 2020 - Present

  New York, New York, United States I work with companies just getting started with Justworks. In short, I help with the integration of time cards, payrolls, health care options for employees, amongst much more.



quip.

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Customer Service Specialist

  • Jul 2018 - Jun 2020

  New York, NY, United States



Square

• United States
• Software Development
• 700 & Above Employee

• Onboarding Specialist

  • Nov 2016 - Jul 2018

  New York, New York I worked as the first and main point of contact during the onboarding process. This involved answering startup questions, determining needs and potential upsells, scheduling on-site tech visits, and troubleshooting various issues remotely.



Casper

• United States
• Retail
• 400 - 500 Employee

• CX Customer Service Specialist

  • May 2014 - Nov 2016

  Chelsea, New York Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions. Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team. Work with the product team to build tools that will speed up and increase the quality of support at the same time Experiment: everything is always changes… Show more Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions. Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team. Work with the product team to build tools that will speed up and increase the quality of support at the same time Experiment: everything is always changes. Implementing new systems is almost a weekly thing. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Specialist

  • Jul 2011 - May 2014

  Be at the heart of our reputation for extraordinary customer service. As a Specialist, you introduce people to the exciting world of Apple, turning curiosity into intense interest. You thrive on interactions with customers as well as with team members. And you get great satisfaction from helping people develop lifelong relationships with Apple every day.