Experience

PLC Armidale

• Australia
• Primary and Secondary Education
• 1 - 100 Employee

• Executive Assistant to the Principal

  • Jul 2018 - Present



Performics Australia

• Australia
• Advertising Services
• 1 - 100 Employee

• Talent & Culture Director

  • Nov 2011 - Mar 2018

  Performics is the performance marketing specialist within the Publicis Groupe, servicing direct clients as well as supporting Publicis Media agencies including Starcom, Mediavest and Zenith. In my role as Talent & Culture Director, I managed employment relations, employee engagement, training and development, change management, recruitment, internal communications and performance management. Main responsibilities: Talent & Culture:  Development & implementation of internal training schedule  Manage HR related issues, eg: Performance management, staff issues  Development and implementation of policies  Recruitment – job ads, liaising with recruiters, reviewing CV’s, interviews, offers & new employee contracts  Manage visa sponsorship applications  Manage exit process for departing staff  On-boarding/Induction of new staff  Managing Reviews & Career Development process  Monthly, quarterly and annual HR reports for Publicis Groupe  Implementation and management of new and existing Talent programs from Publicis Office Admin:  Executive Assistance to CEO & supporting MD in calendar management, scheduling meetings, booking venues and travel and sending communication on their behalf  Booking all staff travel and accommodation  Researching venues, organisation and implementation of all Performics events  Reception duties - answering phone, greeting clients  Main POC for building manager and other service providers



FirstClick Consulting

• Australia
• Advertising Services
• 1 - 100 Employee

• Marketing & Operations Manager

  • Nov 2011 - Mar 2016

  FirstClick Consulting is Australia’s leading independent search marketing consultancy specialising in SEM, SEO, Conversion Optimisation and Digital Strategy. We make money for Australia’s premium brands through strategic search marketing. Marketing & Operations Manager: Responsible for supporting the Marketing and Operations Director in implementing key marketing initiatives aimed at raising the profile of FirstClick as a premium brand amongst current and prospective clients and people. Also responsible for key tasks involving operations, HR and office management. Marketing • Implement marketing campaigns to promote FirstClick to prospective and current clients • Organisation of and participation in conferences and other sponsorship opportunities • Involvement in website strategy and updates • Assisting with the development of content for various marketing channels • Social media implementation • Assist in implementation of brand activities and campaigns • Assisting with client communications and newsletter distribution • Assist with PR/media relations and promotions • Monthly reporting on metrics for FirstClick website using Google Analytics and social media tracking Operations and HR • Organise staff training (both internal/external) • Manage the recruitment/hiring process • Staff events and activities arrangement • Draft and implement internal policies and procedures • Staff communications • Office management



DealsDirect.com.au

• Australia
• Retail
• 1 - 100 Employee

• Head of Customer Service

  • Mar 2008 - Dec 2010

  - Responsible for managing the overall development and efficiencies within the Customer Service Department for DealsDirect including major projects and initiatives to improve the customer experience. - Full responsibility for CS revenues and expenses. Accountable to contribute to the management of the P&L, cash flow and balance sheet as a member of the management team. - Lead the CS team on the commencement and completion of projects that are in line with the company objectives and strategy. - Manage team of 20 CSR's including hiring, training, development for top performance and results.



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Community Development Manager

  • Mar 2002 - Mar 2008

  - Responsible for managing all communication and processes between eBay members and company. - Development of strategic plan and assessment of Community function to come up with initiatives to engage interaction amongst members and staff. - Managed and organised specific Community relationships and events including Academy & Voices. - Responsible for managing all communication and processes between eBay members and company. - Development of strategic plan and assessment of Community function to come up with initiatives to engage interaction amongst members and staff. - Managed and organised specific Community relationships and events including Academy & Voices.



eBay Australia

• Customer Service Supervisor (Trust & Safety)

  • Mar 2000 - Mar 2002

  - Managed & supported the Trust & Safety team including hiring of new CSR’s, training, skill development and performance management. - Managed the communication process with International TnS to share best-practice, increasing the prominence of and attention given to AU TnS issues and leveraging experience to assist with day to day issues. - Assisted in strengthening and enhancing eBay’s positive relationships with law enforcement by providing timely and accurate responses to Police and other Government requests.



Hutchinson & Harlow Real Estate

• Property Officer

  • 1999 - 2000



Woodland Designs

• United States
• Advertising Services

• Sales Associate & Visual Merchandiser

  • 1999 - 1999



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Trainer

  • 1993 - 1999

  Crew member - front counter service, food preparation, floor manager, drive thru service. Crew trainer - responsible for training new Crew and checking that all procedures and standards are followed. Crew member - front counter service, food preparation, floor manager, drive thru service. Crew trainer - responsible for training new Crew and checking that all procedures and standards are followed.