Scrum Master / Technical Business Analyst

• May 2021 - Present

Lead a multiple workstream agile project through planning, organizing, and processing work - Schedule and Facilitate all agile ceremonies - Collaborate with business partners to analyze needs, discuss possible future solutions and write detailed business requirements for implementation - Work with project managers to continuously improve the project and process - Work with the data team to ensure seamless process of data loads into the new system - Create and update project processes as needed - Maintain project integrity by staying informed on the status of implementation and providing project updates, changes, and progression to senior leadership Show less

Product Owner

• Jan 2020 - May 2021

Lead a single agile team on a large scale optimization project. Helped define goals and prioritize requirements. Worked with both the business and the agile teams to ensure a seamless experience with the project.

LRT In-Force Technical Specialist

• May 2019 - May 2021

Reinsurance Servicing Team Senior Associate

• Jul 2017 - May 2019

Customer Advocate II

• Aug 2011 - Jul 2017

Respond to regulatory and executive complaints, Create a rapport with customers by addressing and resolving concerns with their accounts, Report widespread issues to upper management, Suggest changes for improvement, Enter, track and update complaints in an internal database, Respond to customers and regulators by phone, email and letter Respond to regulatory and executive complaints, Create a rapport with customers by addressing and resolving concerns with their accounts, Report widespread issues to upper management, Suggest changes for improvement, Enter, track and update complaints in an internal database, Respond to customers and regulators by phone, email and letter

Supervisor

• Jan 2007 - Aug 2011

Supervised employees on shift, Food preparation, Food Service, Cleaning of entire store including the dining area, food preparation area, ovens and other machinery, etc.,Register and safe use, End of night and Morning register start up and shut down Supervised employees on shift, Food preparation, Food Service, Cleaning of entire store including the dining area, food preparation area, ovens and other machinery, etc.,Register and safe use, End of night and Morning register start up and shut down