Experience

Taplow Group Denmark

• Denmark
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Partner

  • 2018 - Present

  With Offices in 20 countries and more than 130 consultants, TAPLOW is one of the top Executive Search Companies World Wide.We have a solid network of partners who has the local expertise to pinpoint exactly what our clients need to recruit the ideal Top Management, Leaders, Deal Makers and Sales or Key Specialists.Specialized within development of top management. Among this search for C-level and strategic leadership positions. Specialties include consulting in general management, sales and business development, product management, marketing and business development of services.Mail: CLR@TAPLOW.dkMobile: +45 2485 9973www.taplowgroup.com



SERVICESPRO CONSULTING

• Owner

  • 2016 - 2018

  In SERVICESPRO we help companies to generate positive results within the Services business. Among the challenges that we help customers to solve are:▶︎ We need help to get a clear Services Strategy and Organisational setup defined where Services is seen as a profitable business area with solid top management support.▶︎ How can we describe and price our services in a clear portfolio with compelling sales material that address the value the customer will get?▶︎ How to sell services. GTM strategy, Bundling, per incident, subscription etc.▶︎ We need help in defining and launching compelling Services marketing activities.▶︎ How to establish a clear and compelling services value proposition and not “just” a listing of deliverables.▶︎ How can we enhance the focus on selling services? How to establish attention, incentive, KPI’s and sales training?▶︎ How can we improve the customer experience on all touch-points?▶︎ How can we establish a profitable services business during the transformation to IT cloud services?▶︎ How can we establish Services instruction/repair videos quickly and cost effective.



SPX FLOW, Inc.

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Head of Aftermarket, Global role

  • 2013 - 2016

  Global Head of Aftermarket Services (Anhydro Brand) with responsibility for Strategy, Business, Sales, Customer Experience and Management of organisation.Key responsibilities:► Develop and grow SPX Aftermarket Services business globally.► All aspects of Business, Sales, Strategy, Execution and Customer Experience.► Organizational responsible for Aftermarket Sales and Services team.SPX Corporation is a Fortune 500 US based multi-industry manufacturing company, represented in more than 35 countries.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Strategy & Business Portfolio Manager, EMEA role

  • 2010 - 2013

  Key responsibilities:► Development of Services Strategy for the best-in-class Customer Experience.► Service launch activities for the EMEA go-to-market teams.► Internal/external awareness with training, collateral and marketing activities.► Strategic service positioning, content, pricing and competitiveness.► Develop/grow HP Mission Critical Service business in EMEA countries.

• Service Business Manager, EMEA role

  • 2003 - 2010

  Key responsibilities:► Develop and grow HP’s Mission Critical Services businesses in EMEA countries.► Sales order budget of 2 digit M dollar for the high-end portfolio of services.► Develop and launch new service “MCP”.► Delivery readiness alignment for best Customer Experience.► Customer engagements to assist countries close deals.► Business review with EMEA countries and WW headquarter function.► Knowledge and best practice sharing across EMEA countries.

• Service Marketing Manager, EMEA role

  • 1999 - 2003

  Key responsibilities:► Internal and external awareness of HP’s portfolio of Mission Critical Services.► Develop and launch marketing campaigns.► Project manager/owner for large customer VIP events in Rome, Barcelona and London.► Training activities towards sales and business management.► Sales collateral development to “ease” and stimulate sales.

• HP Services, various positions in Nordic and Denmark

  • 1988 - 1999

  Service Program Manager, System Support Manager, Team leader, PC System Engineer.



OCA Management Aps

• Management Consultant

  • 1984 - 1988

  Worked with larger companies in Denmark to develop and implement pay-for-result based productivity systems and business process improvement projects. Worked with larger companies in Denmark to develop and implement pay-for-result based productivity systems and business process improvement projects.