Jonathan Pickering

Software Support Agent at Bromcom
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Contact Information
us****@****om
(386) 825-5501
Location
Sidcup, England, United Kingdom, UK
Skills

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Bio

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Credentials

  • Microsoft Certified: Power Platform Fundamentals
    Microsoft
    Mar, 2022
    - Nov, 2024
  • NCFE Level 2 Certificate in Understanding Business Improvement Techniques
    NCFE
    Aug, 2020
    - Nov, 2024
  • NCFE CACHE Level 2 Certificate in Awareness in Mental Health Problems
    NCFE
    Jun, 2020
    - Nov, 2024
  • Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
    Microsoft
    Jan, 2020
    - Nov, 2024
  • Microsoft Office Specialist: Excel Expert (Excel and Excel 2019)
    Microsoft
    Jan, 2020
    - Nov, 2024
  • Microsoft Office Specialist: PowerPoint Associate (PowerPoint and PowerPoint 2019)
    Microsoft
    Jan, 2020
    - Nov, 2024
  • Microsoft Office Specialist: Word Associate (Word and Word 2019)
    Microsoft
    Jan, 2020
    - Nov, 2024
  • Microsoft Office Specialist: Word Expert (Word and Word 2019)
    Microsoft
    Jan, 2020
    - Nov, 2024
  • Microsoft Office Specialist Excel 2016 Expert
    Microsoft
    Jul, 2018
    - Nov, 2024
  • Microsoft Office Specialist Word 2016 Expert
    Microsoft
    Jul, 2018
    - Nov, 2024
  • Payment Card Industry Internal Security Assessor
    PCI Security Standards Council, LLC
    Jul, 2016
    - Nov, 2024

Experience

  • Bromcom
    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • Software Support Agent
      • Mar 2023 - Present

      Solving customer queries and issues through a multi-channel helpdesk, taking ownership of cases and resolving within established SLAs. Solving customer queries and issues through a multi-channel helpdesk, taking ownership of cases and resolving within established SLAs.

  • Odyssey Trust for Education
    • United Kingdom
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Senior Finance and Systems Assistant
      • Oct 2021 - Dec 2022

    • Operations and Systems Assistant
      • Oct 2018 - Oct 2021

  • King's College London
    • United Kingdom
    • Research Services
    • 700 & Above Employee
    • Online Store Administrator
      • Sep 2012 - Oct 2018

      eCommerce website administration, income processing, and aiding with applying PCI DSS eCommerce website administration, income processing, and aiding with applying PCI DSS

  • Santander UK
    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Customer Service Advisor
      • Nov 2011 - Jun 2012

  • Morrisons
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Store Colleague
      • Nov 2007 - Aug 2008

Education

  • University of Leicester
    Bachelor of Arts (B.A.), Ancient History & History
    2008 - 2011

Community

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