Birger De Bree

Chief Operating Officer at Gheeraert
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Contact Information
us****@****om
(386) 825-5501
Location
Bruges Metropolitan Area, BE
Languages
  • French Full professional proficiency
  • English Full professional proficiency
  • German Limited working proficiency
  • Dutch Native or bilingual proficiency
Skills

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Xavier LEGER

I really appreciated working with Birger back in the mid 2000s . Birger gets a strong calacity to bring together people around projects and ideas. No doubt that his determination to be always a source of proposals will help any organization meet new challenges.

Philippe Esnault

I did work in cooperation with Birger for 2 years for common international projects. He is really dynamic and bring a lot of new ideas and positive energy to the group. He was a leader in our international customer services development while I was dedicated to international operations. He is "customer oriented" and has a great team spirit thanks to an international culture.

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Credentials

  • Lean Practitioner
    The Lean Six Sigma Company
    Jun, 2020
    - Nov, 2024
  • PEAK (Programme of Executive Acceleration in Kingspan)
    Sheppard Moscow
    Nov, 2018
    - Nov, 2024
  • INCO Terms 2010
    Syntra West
    Dec, 2015
    - Nov, 2024
  • Communication & Coaching
    Mercuri Urval
    Jan, 2014
    - Nov, 2024
  • White Belt (Quality Process Output & Analysis)
    Six Sigma
    Mar, 2013
    - Nov, 2024
  • Safety for Operational Managers SCC
    BeSaCC-VCA
    Feb, 2021
    - Nov, 2024
  • Inbound
    HubSpot Academy
    Dec, 2021
    - Nov, 2024
  • HubSpot Reporting
    HubSpot Academy
    Jan, 2022
    - Nov, 2024
  • Service Hub Software
    HubSpot Academy
    Dec, 2021
    - Nov, 2024

Experience

  • Gheeraert
    • Belgium
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Chief Operating Officer
      • Jul 2022 - Present

      In charge of the strategic plans and execution of the operations & service for the entire Gheeraert Group. Motivate en collaborate with the Business Managers on a daily basis and in this way guarantee both qualitative and quantitative operational management. Find synergies between the activities and teams over the Group (Distribution, Conventional & Container transport (trucking), Warehousing). Transform strategy and business plans into concrete actions and activities. Implement and monitor the operational excellence and continuous improvement as business objectives. Maintain contact with all stakeholders, i.e. employees, customers, suppliers, partners, etc... Organise training for employees. Focus on efficiency and work optimisation. • Member of the Group’s Executive Commitee Show less

  • BLS One
    • Belgium
    • Business Consulting and Services
    • Managing Partner / Independant Consultant
      • Jan 2020 - Present

      *Interim & Project Management specialized in CX, operational optimization and business digitalization* Missions & Projects: - Rubio Monocoat • Group Director of Service • 09/2021 - 06/2022 - Winsol Group • Head of Service & Operations BE/FR • 08/2020 - 09/2021 - Altez Group • Group Director Customer Experience • 02/2020 - 08/2020 *Interim & Project Management specialized in CX, operational optimization and business digitalization* Missions & Projects: - Rubio Monocoat • Group Director of Service • 09/2021 - 06/2022 - Winsol Group • Head of Service & Operations BE/FR • 08/2020 - 09/2021 - Altez Group • Group Director Customer Experience • 02/2020 - 08/2020

  • Trustteam
    • Belgium
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Managing Director
      • Jun 2019 - Dec 2019

      Together with the CEO, designing an overall management policy and structure, in line with the strategy and growth ambitions of the company. Turn the business objectives into concrete operational strategic plans and develop accordingly the KPI's. Create and focus on a general HR and people policy and management style based on the corporate values ​​and vision. Prepare the organisation for implementation of new acquired businesses. Assure that the growth of turnover is translated into net efficiency and profit. (Temporary Mission) Show less

  • Kingspan Group
    • Ireland
    • Wholesale Building Materials
    • 500 - 600 Employee
    • Managing Director
      • Jul 2018 - Jun 2019

      • Insulated Sectional Door Systems • In charge of the vision, strategic planning, leadership, along with a strong commercial and financial management (full P&L) of Kingspan Door Components. As part of the Kingspan Insulated Panels division, and thus of the Kingspan Group, KDC offers an unequalled range in the insulated sectional (residential & industrial) door market under the brand names of ‘Kingspan’ and ‘Hoesch’ worldwide. The company has 3 continuous panel production lines and assures also the production of the hardware on site.• President of the Works Council • President of the Committee for Prevention and Protection at Work Show less

    • Divisional Counselor Customer Strategy (Global)
      • Jul 2018 - Dec 2018

      • Insulated Panels • Advise and support the Leadership team in the execution of the Divisional Customer Excellence Strategy Program 2020. A particular focus on the UK & Ireland business in terms of redefining the service model, and bringing customer excellence and experience to the next level. Steering the different (IT) projects that will be the tools & drivers for the Division in terms of the service mission: "Kingspan: 100% Pure Class Service".

    • Divisional Director Customer Services (Global)
      • Nov 2017 - Jul 2018

      • Insulated Panels • Act as head of Customer Services for the different regions and business units of the Insulated Panels Division. Develop, refine and execute a ‘Customer Excellence’-strategy, manage the different process flows in order to maximise productivity and customer satisfaction. Increase the utilisation of resources, achievement of budget targets and defined customer service KPI’s. Ensure effective performance management and guidance to the Regional Customer Service Managers. Focus on continuous improvement and ensure effective roll out of the KLIX training tool. Aim for Kingspan to be recognised for its excellent and fluent service in all markets within the division by adopting an optimised and uniform way of working with a local adaption. Regions: mainland Western Europe, UK & Ireland, Asia Pacific, Australia & New Zealand, Middle East, Africa, India & Turkey.• Project Lead with the Divisional Customer Excellence Committee Show less

    • Sr. Regional Manager Customer Operations (Western Europe)
      • Jan 2016 - Nov 2017

      • Insulated Panels & Sectional Door Systems • Manage and coordinate the Service Hub of the Kingspan Insulated Panels division for mainland Western Europe (Kingspan Insulated Panels & Sectional Door Systems, Isocab by Kingspan, Hoesch by Kingspan). Define the customer and operational strategy, develop the activities, quality & operational excellence, increase customer satisfaction, drive different business improvement and integration projects. Head of WE Claims & Field Service dpt. Part of the different WE Management Teams, Executive Strategy & Steering Committee. Divisional Lead for all IT development projects. Act as Customer Service-consultant for the Joris Ide division, part of the Kingspan-group of companies. WE Lead of different operational projects and implementations. Show less

    • Manager Customer Operations (France/Monaco/Switzerland)
      • Jan 2015 - Jan 2016

      • Insulated Panels • Manage the Customer Operations of Kingspan & Isocab at the centralized Insulated Panels department in Dunkirk. In charge of the daily operations of Customer Service, Reception, Claims follow-up, Production Planning, Transport, Loading & Expedition for domestic, import & export. Manage the sales and follow up of 2nd choice panels. Drive & assure customer satisfaction and respect of the commitments from beginning to end !

  • AB InBev
    • Belgium
    • Manufacturing
    • 700 & Above Employee
    • Zone Trade Marketing Project Manager (Europe)
      • Sep 2014 - Dec 2014

      In charge of various Trade Marketing Projects. Drive the development of a full Customer Loyalty/Engagement Program for the European On Trade dpt. (pilot) - Contribute to the Trade Marketing operational plans.

    • Internal Sales Manager (Belgium - Brussels & Wallonia)
      • Nov 2012 - Aug 2014

      Manage the day-to-day Telesales Service Center for Belgium South. Development of the 15 Telesales Agents in order to sell more and to sell better (own products + 3rd party range). Define the strategy, find solutions and innovative ways in order to optimize the service and level of satisfaction. Follow up of the daily challenges and the different activity reporting (volume, service KPI's, profitability, brand penetration, ...). Apply the Sales Excellence Program in the daily activity and assure the execution of it. Show less

    • Business Consultant (Belgium - East-Flanders)
      • Jan 2012 - Oct 2012

      In charge of On-Trade business development of the Flemish Ardennes. Build and maintain relations with existing customers (HoReCa, Wholesalers, Event Managers, ...). Manage the own and rental pubs and ensure a good execution of the contract-conditions. Explore the market for new opportunities and local events, and negotiate log-term commercial deals. Foresee an excellent brand execution.

  • Corpo Invest
    • Hospitality
    • Founder & Managing Partner
      • Jan 2008 - Feb 2012

      Corpo Invest was a company created with 2 main goals: 1) offering support to small and middle sized businesses on the level of administration & financial management and 2) create & manage valuable (temporary) business & concepts in order to sell when profitable. Brasserie intrÔvert and pop up bar Club ‘n Soda are 2 examples of businesses, previous fully owned by Corpo Invest. Note: from the beginning it was defined to be a 'project' for 4 to 5 years maximum. Corpo Invest was a company created with 2 main goals: 1) offering support to small and middle sized businesses on the level of administration & financial management and 2) create & manage valuable (temporary) business & concepts in order to sell when profitable. Brasserie intrÔvert and pop up bar Club ‘n Soda are 2 examples of businesses, previous fully owned by Corpo Invest. Note: from the beginning it was defined to be a 'project' for 4 to 5 years maximum.

  • Geopost
    • Truck Transportation
    • 100 - 200 Employee
    • Manager International Quality & Performance (Global)
      • Aug 2006 - Dec 2007

      In charge of the analysis of the international express (air) and deferred (road) performance and management reporting for the GeoPost network (Chronopost International and DPD) worldwide. On time delivery, availability of the full Track & Trace, punctuality of the linehaul-flights, individual BU-reporting, ... Take the necessary actions with the different partners (mainly Air France & TNT) and Business Units in order to achieve our SLA’s and KPI’s.

    • Coordinator International Customer Services (Global)
      • Oct 2006 - Nov 2007

      ** AD INTERIM ** In charge of the daily coordination between the express customer services of the GeoPost/DPD-group. Define SLA’s & KPI’s, strategy, service processes, create monthly activity reports, training & coaching of the Customer Service Managers, mediate in case of escalation, organize the Group Customer Service Convention. Participate on Customer Operational projects, organized by the HQ of Chronopost International at the Hub of Roissy-CDG.

    • Director Customer Services & Key Accounts (BeLux)
      • Dec 2002 - Aug 2006

      In charge of the daily organization of the different Customer Services for Chronopost International, DPD, TAT Express and New Poney Express. Define processes, develop tools, assure that all service levels are reached, optimize resources, manage people budget (32 FTE). Integrate different way of working of the 4 brands in 1 department and team. Development of a front line and back line team, a key-account cell (for among others Proximus and Nespresso). All for the satisfaction of the customer !

    • Director Operations (BeLux)
      • Mar 2005 - Nov 2005

      ** AD INTERIM ** In charge of the daily Express operations of Chronopost International & TAT Express. Organize and follow-up of Import & Export operations of all international parcels. Organize and follow-up of Domestic operations (Collection - Sorting - Delivery). Assure the SLA, maintain relations and communication with FedEx, as exclusive Ground Service Provider for Belgium. Coordinate all issues with Customer Service and Sales.

  • Sony
    • Entertainment Providers
    • 700 & Above Employee
    • Team Manager Customer Care (BeNeLux)
      • Jan 2002 - Dec 2002

      ** INTERIM POSITION ** In charge of Customer Information Center for dealers and consumers and for the local After Sales Desk. Assure that all information requests are handled within the foreseen SLA and that all customer complaints are treated in the most professional way. Stimulate the sales of accessories at the After Sales Desk. ** INTERIM POSITION ** In charge of Customer Information Center for dealers and consumers and for the local After Sales Desk. Assure that all information requests are handled within the foreseen SLA and that all customer complaints are treated in the most professional way. Stimulate the sales of accessories at the After Sales Desk.

  • Burger Brands Belgium
    • Belgium
    • Restaurants
    • 100 - 200 Employee
    • Manager
      • Feb 1996 - Dec 2001

      In charge of the daily management of a Quick Restaurant. Recruitment, planning, organization, ordering and assure a good local marketing in order to increase sales. In charge of the daily management of a Quick Restaurant. Recruitment, planning, organization, ordering and assure a good local marketing in order to increase sales.

Education

  • Solvay Brussels School
    Master of Business Administration - Highlights Advanced, Digital Transformation, Growth & International Expansion
    2020 - 2022
  • Antwerp Management School
    Masterclass Exponential Transformation
    2019 - 2019
  • Solvay Brussels School
    Master of Business Administration - Highlights, Business Management & Strategy
    2017 - 2017
  • Hogeschool Gent
    Teacher Training
    1996 - 1999

Community

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