Experience

The Spectrum IFA Group

• Spain
• Financial Services
• 1 - 100 Employee

• Administrative Assistant (Finance)

  • Mar 2017 - Present



LavaLocker

• Spain
• Consumer Services
• 1 - 100 Employee

• Operations Manager (Tourism)

  • May 2016 - Dec 2016

  Coordinate day to day activities of online laundry company Manage small team Control marketing activities Coordinate day to day activities of online laundry company Manage small team Control marketing activities



the golden wheels

• 1 - 100 Employee

• Coordinator & Marketing (Tourism)

  • Dec 2015 - Jun 2016

  VIP LIMOUSINE SERVICE Traffic Department: · Coordinate chauffeur services · Managing booking requests · Resolve incidents · Prepare daily schedules Marketing: · Creation & implementation of new company image · Creation & coordination of production of company brochures · Creation, graphic design and preparation of holiday packages Travel · Assistance in creation of Travel Agency VIP LIMOUSINE SERVICE Traffic Department: · Coordinate chauffeur services · Managing booking requests · Resolve incidents · Prepare daily schedules Marketing: · Creation & implementation of new company image · Creation & coordination of production of company brochures · Creation, graphic design and preparation of holiday packages Travel · Assistance in creation of Travel Agency



Citi

• United States
• Financial Services
• 700 & Above Employee

• Complaints Specialist (Finance)

  • Nov 2012 - Dec 2014

  COMPLAINTS DEPARTMENT· Ensure timely investigation and response to complaints received from UK retail customers (Blue and Gold account holders) received via telephone, email or letter.· Investigate retail complaints thoroughly: liaising with relevant departments involved; reviewing communications with customer; and any other relevant files.· Contact with customer via telephone, email or letter to discuss / resolve / answer complaint.· Set up, maintain and close complaint files in line with department processes.· Flag up any matters or incidents that may have implications for the business. · Ensure that all actions required for the completion of the complaint were carried out correctly by the relevant departments(s).· Ensure that knowledge of bank policies, services and products was up to date· Primary contact for all retail complaints that were being adjudicated by the Financial Ombudsman (FOS).· Collaborate with relevant department heads, compliance and legal team to ensure that responses to complaints being adjudicated by FOS were responded to in line with company processes and procedures.· Ensure full working knowledge of FOS, complaints procedures and flag up any decisions made relating to retail banking that may have implications for the business. (Citi closed their Barcelona office in December 2015) Show less

• Telebanker (Finance)

  • Apr 2012 - Nov 2012

  CALL CENTRE· Incoming and outgoing calls· Management of customer accounts· Information on banking services



Travelodge Hotels Limited

• United Kingdom
• Hospitality
• 700 & Above Employee

• Customer Service (Tourism)

  • Oct 2010 - Apr 2012

  RESERVATIONS DEPARTMENT RESERVATIONS DEPARTMENT



Urban Tea Company

• Barcelona

• Founder (Retail)

  • Feb 2010 - Feb 2011

  GOURMET TEA STORE · Planned and designed the business · Created corporate image · Sourced suppliers · Selected product range · Imported stock from UK · Managed refurbishment and store opening · Managed day to day running of store GOURMET TEA STORE · Planned and designed the business · Created corporate image · Sourced suppliers · Selected product range · Imported stock from UK · Managed refurbishment and store opening · Managed day to day running of store



Best Doctors EMEAA

• Barcelona Area, Spain

• Quality Assurance (Health)

  • 2010 - 2011

  CALL CENTRE · Outgoing calls to clients in UK, Australia and New Zealand · Post service quality questionnaires CALL CENTRE · Outgoing calls to clients in UK, Australia and New Zealand · Post service quality questionnaires



Tecsis Tecnologia y Sistemas Laser

• Barcelona

• Marketing & Buying Manager (Beauty)

  • Jan 2009 - Sep 2009

  BEAUTY COMPANY · Control of manufacture of new depilation machine · Implementation of new corporate image · Planning of low cost marketing campaigns · Initial planning for chain of depilation centres · Inital planning for range of own label creams · Grahic design for magazine adverts and leaflets · Importation of beauty equipment from China BEAUTY COMPANY · Control of manufacture of new depilation machine · Implementation of new corporate image · Planning of low cost marketing campaigns · Initial planning for chain of depilation centres · Inital planning for range of own label creams · Grahic design for magazine adverts and leaflets · Importation of beauty equipment from China



Freelance

• Barcelona

• Holiday Apartment Manager (Tourism)

  • Apr 2003 - Mar 2009

  BUDGET - MID RANGE - LUXURY HOLIDAY APARTMENTS · Managed apartments on behalf of Loving Barcelona & sole apartment owners · Managed small team · Organised check-ins, cleaning, maintenance · Responsible for whole customer experience BUDGET - MID RANGE - LUXURY HOLIDAY APARTMENTS · Managed apartments on behalf of Loving Barcelona & sole apartment owners · Managed small team · Organised check-ins, cleaning, maintenance · Responsible for whole customer experience



Contemporary Food

• Barcelona

• Founder (Retail)

  • Dec 2001 - Dec 2003

  GOURMET FOOD STORE · Planned and designed the business · Created corporate image · Sourced suppliers · Selected product range · Imported stock from UK · Managed refurbishment and store opening · Managed day to day running of store GOURMET FOOD STORE · Planned and designed the business · Created corporate image · Sourced suppliers · Selected product range · Imported stock from UK · Managed refurbishment and store opening · Managed day to day running of store



London Borough of Camden

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Services (Public Sector)

  • Apr 1997 - Sep 2001

  COMPLAINTS DEPARTMENT · Enquiries regarding parking · Parking fine complaints enquires · Assisted in process where department achieved ISO 9001 status. COMPLAINTS DEPARTMENT · Enquiries regarding parking · Parking fine complaints enquires · Assisted in process where department achieved ISO 9001 status.



House of Fraser

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant (Retail)

  • Jan 1997 - Apr 1997

  MENS FASHION Merchandising, attending to customers and cash desk in department store. MENS FASHION Merchandising, attending to customers and cash desk in department store.



Freelance

• Amposta, Spain

• English Teacher

  • Feb 1996 - Jan 1997



Virgin Megastore

• Aberdeen, United Kingdom

• Head Buyer (Retail)

  • Nov 1991 - Feb 1996

  ENTERTAINMENT STORE · Manage buying team in-store · Specialist Singles Buyer · Training of new staff members · Supervision of staff en lieu of store managers · Assistance in new store openings in Scotland · Training and assistance to new singles buyers · Organisation of in-store PAs ENTERTAINMENT STORE · Manage buying team in-store · Specialist Singles Buyer · Training of new staff members · Supervision of staff en lieu of store managers · Assistance in new store openings in Scotland · Training and assistance to new singles buyers · Organisation of in-store PAs



Aberdeen Evening Express

• Aberdeen, United Kingdom

• Pop Columnist

  • Apr 1993 - Jan 1996

  LOCAL NEWSPAPER · Freelance writer of weekly pop music column LOCAL NEWSPAPER · Freelance writer of weekly pop music column



Club Caberfeigh & Metro

• Aberdeen, United Kingdom

• DJ

  • Apr 1989 - Jan 1996

  NIGHTCLUBS NIGHTCLUBS



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Audit & Archives Assistant temp- position (Energy)

  • Sep 1991 - Oct 1991



Coop

• Aberdeen, United Kingdom

• Sales Assistant (Retail)

  • Jan 1987 - Nov 1989