Falmera Moner
L1 SOC Analyst at Intalock Technologies- Claim this Profile
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Filipino Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Experience
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Intalock Cyber Security
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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L1 SOC Analyst
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Jul 2020 - Present
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Associate Software Engineer
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Jul 2017 - May 2019
Accenture is a fortune Global 500 company that specializes in operations, technology, strategic, digital, and consultancy. It serves clients in more than 120 countries worldwide.◾Successfully passed the intensive 1 month SAP BI/BW Training and received an award as one of the best performersMain Responsibilities:◾ Handle trouble tickets and develop fixes related to data discrepancies and system issues◾ Provide support on system validation, data extraction and load processes as well as process chain execution and monitoring◾ Reports to key stakeholders on a daily basis regarding the status of dataloads◾ Answer calls and messages directed to the BI support phone and be on stand-by to assist in ongoing activities upon request◾ Perform housekeeping and performance tuning activities to save system tablespace and to improve system performance for data extraction, data loading and reporting◾ Delivers approved solution to the client from analysis, design, development, testing to implementation phase◾ Create detailed documentation of technical solutions that are tested and implemented ◾ Sub-lead and Facilitator of SAP BI BootcampSkills Acquired:◾ SAP Business Intelligence and Data Warehousing◾ SAP Business Objects and Web Intelligence◾ SAP ABAP Programming for Transformation Routines◾ SAP BEx Analyzer And Query Designer◾ SAP BI Enhancement◾ Technical Documentation
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Transcom
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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IT Regional Administrator Assistant
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Apr 2016 - May 2016
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through extensive network of contact centers across 22 countries.Main Responsibilities:◾ Troubleshoot common hardware problems◾ Deploy system on computers securely through a master image◾ Used Push Deployment Wizard Application on deploying and updating Symantec antivirus remotelySkills Acquired:◾ Hard disk cloning◾ Batch file command file scripting◾ Analytical and Troubleshooting◾ Technical Documentation
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