Omar Ouf
Operations Service Specialist at OneHealth- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Power BI: Dashboards for Beginners
LinkedInJan, 2023- Nov, 2024
Experience
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OneHealth
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Egypt
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Hospitals and Health Care
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200 - 300 Employee
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Operations Service Specialist
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Apr 2022 - Present
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Call Center Team Leader
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Feb 2021 - Apr 2022
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Customer Care Officer
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Feb 2020 - Feb 2021
Handling customer's inquiries though inbound and outbound calls with generating reports for upper management. Training new agents and organizing call center work flow.
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AXA
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France
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Insurance
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700 & Above Employee
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Call Center Representative
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Mar 2019 - Jan 2020
Handling customers' inquiries by interacting with all departments to ease customers' experience and solver their issues. Other duties related to back office, shift leader, and team leader delegate. Handling customers' inquiries by interacting with all departments to ease customers' experience and solver their issues. Other duties related to back office, shift leader, and team leader delegate.
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Banque Misr
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Egypt
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Banking
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700 & Above Employee
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Summer Intern
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Jul 2017 - Aug 2017
Worked closely with the Director of Financial and Administrative Affairs, assisting with day-to-day activities. Worked closely with the Director of Financial and Administrative Affairs, assisting with day-to-day activities.
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Education
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2015 - 2019
Delta University for Science and Technology
Bachelor of Business Administration - BBA, Business Administration -
Arab Academy for Science, Technology and Maritime Transport
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