Experience

Fancy Hands

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Virtual Assistant - Contractor

  • Feb 2017 - Present

  I call on behalf of my clients to schedule their flights or set up a dinner reservation, talk them through their tech problems, and help them discover local businesses. I spend most of my time researching and writing short articles to post to their blogs, as well as keeping their social media pages updated. I call on behalf of my clients to schedule their flights or set up a dinner reservation, talk them through their tech problems, and help them discover local businesses. I spend most of my time researching and writing short articles to post to their blogs, as well as keeping their social media pages updated.



The UPS Store 2175

• Greater Minneapolis-St. Paul Area

• Sales Associate

  • Nov 2016 - Jun 2018

  I received and processed packages for shipment. I operated copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices, as well as provided light tech support for clients. I provided customers with accurate information on products, services, and best-value options. I tracked and ordered weekly inventory, balanced daily tills, and completed general administrative support tasks. I trained new hires and as part of a team, consistently placed first in regional sales. I received and processed packages for shipment. I operated copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices, as well as provided light tech support for clients. I provided customers with accurate information on products, services, and best-value options. I tracked and ordered weekly inventory, balanced daily tills, and completed general administrative support tasks. I trained new hires and as part of a team, consistently placed first in regional sales.



Lionbridge

• United States
• Translation and Localization
• 700 & Above Employee

• Search Engine Evaluator

  • Mar 2017 - Jun 2017

  I provided feedback for search engine results to improve their quality. I compared and rated results on a variety of user queries, from Harry Potter blogs to local gas station directions. I decided whether or not a website is trustworthy or helpful to users by sifting through sections of the site itself, relying on personal knowledge, or researching outside reputation information. I provided feedback for search engine results to improve their quality. I compared and rated results on a variety of user queries, from Harry Potter blogs to local gas station directions. I decided whether or not a website is trustworthy or helpful to users by sifting through sections of the site itself, relying on personal knowledge, or researching outside reputation information.



Carleton College

• United States
• Higher Education
• 700 & Above Employee

• Office Assistant - Political Science Department

  • Jan 2016 - Jun 2016

  Performed mailing, scanning, printing, and copying errands for 10-person department. Fielded questions and concerns through email and telephone. Performed mailing, scanning, printing, and copying errands for 10-person department. Fielded questions and concerns through email and telephone.



Carleton College

• United States
• Higher Education
• 700 & Above Employee

• Academic Tutor -- Northfield Middle School Youth Program

  • Sep 2011 - Sep 2015

  Tutored 20-30 students grades K-8 in areas of perceived need including math, science, geography, English, and computer literacy. Organized educational and recreational activities for children of low socioeconomic status, children of undocumented immigrants, or who demonstrated behavioral challenges

• Program and Community Assistant -- Summer Programs

  • Jun 2013 - Aug 2015

  Coordinated with 12-person team to organize housing, coordinate classes, perform printing/mailing duties, and host activities for week-long conference of 500 AP high school teachers. Oversaw residential life of pre-college students and Japanese exchange participants. Organized recreational activities, facilitated nightly floor meetings, and mentored students. Photographed students and created graphic designs for program materials.



Laura Baker Services Association

• United States
• Individual and Family Services
• 1 - 100 Employee

• Direct Care Staff

  • Nov 2014 - Apr 2015

  Coordinated with team to manage residential life for 5 clients with developmental disabilities, including coaching independent life skills, household management skills, and educational challenges. Organized recreational activities and transportation, community integration, and outreach. Documented client behavior and maintained household inventory. Coordinated with team to manage residential life for 5 clients with developmental disabilities, including coaching independent life skills, household management skills, and educational challenges. Organized recreational activities and transportation, community integration, and outreach. Documented client behavior and maintained household inventory.



St. Monica's Treatment Center

• Lincoln, Nebraska Area

• Direct Support Professional

  • Sep 2014 - Nov 2014

  I collaborated with a 5-person team to monitor residential life and provide recreational and educational activities for 16 clients in substance abuse treatment program. I maintained client databases and household inventory, along with other administrative tasks. I interacted with clients in a positive, trauma-informed, and culturally sensitive manner. I collaborated with a 5-person team to monitor residential life and provide recreational and educational activities for 16 clients in substance abuse treatment program. I maintained client databases and household inventory, along with other administrative tasks. I interacted with clients in a positive, trauma-informed, and culturally sensitive manner.



Blue Bucket Group LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Call Center Representative

  • Jul 2009 - Jul 2011

  Performed outbound calling on behalf of 7 charities to solicit material donations. Addressed customer inquiries and complaints about tax write-offs, donation procedure, and foundation information. Trained over 50 new staff members in two-year period in areas of script memorization and conflict resolution. Performed outbound calling on behalf of 7 charities to solicit material donations. Addressed customer inquiries and complaints about tax write-offs, donation procedure, and foundation information. Trained over 50 new staff members in two-year period in areas of script memorization and conflict resolution.