Monica So
Senior Director of Membership at Hotel Crescent Court- Claim this Profile
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English Full professional proficiency
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Korean Professional working proficiency
Topline Score
Bio
Amy Yen
I had the pleasure of working closely with Monica at Hotel Crescent Court while supporting her membership program at The Crescent Club. Monica is a strategic, hard-working leader who was able to essentially run the entire membership program, both sales & retention, by herself for the greater part of a year following the pandemic--and was able to grow her membership base & revenue in the process! She is both terrific with members & also a strong collaborator with internal stakeholders. She is a trusted leader within the hotel who was recently promoted to Senior Director & commands the respect of everyone she works with. I feel lucky to have had the opportunity to work with her & would jump at the chance of doing so again.
Amy Yen
I had the pleasure of working closely with Monica at Hotel Crescent Court while supporting her membership program at The Crescent Club. Monica is a strategic, hard-working leader who was able to essentially run the entire membership program, both sales & retention, by herself for the greater part of a year following the pandemic--and was able to grow her membership base & revenue in the process! She is both terrific with members & also a strong collaborator with internal stakeholders. She is a trusted leader within the hotel who was recently promoted to Senior Director & commands the respect of everyone she works with. I feel lucky to have had the opportunity to work with her & would jump at the chance of doing so again.
Amy Yen
I had the pleasure of working closely with Monica at Hotel Crescent Court while supporting her membership program at The Crescent Club. Monica is a strategic, hard-working leader who was able to essentially run the entire membership program, both sales & retention, by herself for the greater part of a year following the pandemic--and was able to grow her membership base & revenue in the process! She is both terrific with members & also a strong collaborator with internal stakeholders. She is a trusted leader within the hotel who was recently promoted to Senior Director & commands the respect of everyone she works with. I feel lucky to have had the opportunity to work with her & would jump at the chance of doing so again.
Amy Yen
I had the pleasure of working closely with Monica at Hotel Crescent Court while supporting her membership program at The Crescent Club. Monica is a strategic, hard-working leader who was able to essentially run the entire membership program, both sales & retention, by herself for the greater part of a year following the pandemic--and was able to grow her membership base & revenue in the process! She is both terrific with members & also a strong collaborator with internal stakeholders. She is a trusted leader within the hotel who was recently promoted to Senior Director & commands the respect of everyone she works with. I feel lucky to have had the opportunity to work with her & would jump at the chance of doing so again.
Experience
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Hotel Crescent Court
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United States
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Hospitality
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1 - 100 Employee
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Senior Director of Membership
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Jun 2022 - Present
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Director of Membership
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May 2020 - Jun 2022
The Crescent Club and Spa
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Senior Sales Manager
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Jan 2019 - May 2020
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Lorenzo Hotel
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United States
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Hospitality
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1 - 100 Employee
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Senior Sales Manager
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Jun 2018 - Jan 2019
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Fairmont Hotels & Resorts
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Group Sales Manager
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Jul 2015 - Jun 2018
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Westin Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Group Sales Manager
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Dec 2014 - Jul 2015
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Omni Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Group Sales Manager
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Apr 2013 - Nov 2014
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Food & Beverage Events Manager
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Sep 2012 - Apr 2013
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Convention Services
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Aug 2011 - Sep 2012
* Pre-Opening Hire
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Gaylord Entertainment Company
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United States
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Hospitality
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700 & Above Employee
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Teal Coat Conference Manager
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Oct 2007 - Aug 2011
* Managed the execution of all aspects of events and conventions including pre-planning and on-site coordination * Served as a liason between the meeting planner and all hotel operational departments * Managed the execution of all aspects of events and conventions including pre-planning and on-site coordination * Served as a liason between the meeting planner and all hotel operational departments
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Education
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2002 - 2007
University of North Texas
Bachelor in Science, Hospitality Management
Community
