Dana Storer

New England Area Manager at Johnstone Supply, The Balsan Group
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(386) 825-5501
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US
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Jeremy Hawkins

Dana was my supervisor and excelled at setting me up for success in my sales role at Maine Natural Gas. He trained sales technics, energy related regulations, and supported me in my development to ensure my quick implementation into my role as it was a new industry for me. All in all he was supportive and I knew he had both the company's interest and the customer's service as goal while making me feel equipped to do my job. I could not recommend him enough.

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Credentials

  • John Maxwell Certified Speaker, Trainer & Coach
    The John Maxwell Company
    Aug, 2019
    - Nov, 2024
  • Building Analyst I
    Building Performance Institute, Inc.
    Jul, 2010
    - Nov, 2024
  • Oil Limited Energy Auditor Technician
    Maine Fuel Board
  • Propane Limited Energy Auditor Technician
    Maine Fuel Board

Experience

  • Johnstone Supply, The Balsan Group
    • United States
    • Wholesale
    • 1 - 100 Employee
    • New England Area Manager
      • Sep 2020 - Present

      After initially joining this HVAC supplier as the Central Maine territory manager, I quickly earned two promotions to lead all aspects of sales and operations for three branches (each with a retail storefront and distribution warehouse). Today, I oversee a 38-person team and tens of millions in P&L while reporting to the CEO. Delivered results: ► Turned around team performance and morale by evaluating skills, mapping to company needs, and coaching individuals across outside sales, inside sales, technical staff, and branch managers. I also launched the first commercial sales team. ► Catapulted revenue growth by a total of 132% YOY across all three locations, despite the pandemic and industry-wide supply shortages. ► Secured and grew relationships with key customers resulting in new accounts worth up to $5M and increasing existing accounts by up to $1M YOY. ► Drove efforts to launch a new branch in Vermont by selecting the location, hiring a branch manager, and currently building a sales team. We are all set to launch operations in the new market in February 2022.

  • Dog House Energy Services
    • United States
    • Consumer Services
    • Director of Operations
      • Jul 2019 - Jan 2020

      I was brought on by the owner to expand operations to grow revenue by 50% for this privately held residential heating and cooling firm. In this role, I worked to scale operations and build out staff capabilities to drive organic growth while serving as a key advisor to the owner on long-term planning, workforce development, and asset acquisition. I also oversaw a 12-person team including field technicians and business office professionals leading accounting, scheduling, dispatching, collections, inventory management, recruiting, and project management. DELIVERED RESULTS: ► Positioned the company to achieve an 80% revenue increase in Y1 by recruiting and growing licensed field staff, increasing technician availability, and expanding customer service call capabilities. ► Grew the business office / administrative team and designed new workflows that improved efficiencies to meet the increased workload after operations ramped-up. ► Sourced qualified candidates for the expansion, identifying critical industry certification requirements and rapidly recruiting qualified candidates for service technician and warehouse management roles. ► Acquired key operational assets, purchasing new vehicles and equipment for the increased workforce.

  • CLEAResult
    • United States
    • Utilities
    • 700 & Above Employee
    • Program Manager - State of Maine’s Efficiency Maine Program
      • Apr 2018 - Jun 2019

      I was recruited to CLEAResult to direct their corporate energy efficiency program in partnership with the State of Maine’s Efficiency Maine program office. In this role, I engaged with corporate and government stakeholders on their key rebate initiative and special projects while building and managing a high-performing team. DELIVERED RESULTS: ► Oversaw $10M in annual cost-effective investments across Efficiency Maine’s rebate program, establishing the program’s 1st KPIs and monitoring efforts that improved investment oversight and tracking. ► Reduced program expenses by $1M per year by leveraging Salesforce, AWS, and MS Office applications to automate and digitize previously manual processes, improving efficiencies, increasing data quality, and achieving record-setting investment level growth. ► Grew the operations processing team from 5 to 11 by onboarding and training new employees while maintaining high-performing team culture and meeting increased demand to process $14.6M annually. ► Coordinated with government program managers, communicating program workflows and engaging with key stakeholders on funding allocation and disbursement.

  • Maine Natural Gas Corporation
    • United States
    • Utilities
    • 1 - 100 Employee
    • Manager - Marketing & Customer Service
      • May 2017 - Apr 2018

      After the conclusion of the rate case with the Maine Public Utility Commission, I was promoted to drive all client engagement and marketing initiatives for this independent, local distribution company. In this role, I oversaw a 5-person team handling all customer service, billing, sales, and dispute resolution while leading negotiations with commercial clients on service costs and rates. DELIVERED RESULTS:► Secured an $800K revenue increase from a large-scale commercial client by renegotiating a new five-year contract.► Achieved a $1.2M revenue increase by improving negotiations and strengthening sales efforts.► Served as a panelist at Maine’s Natural Gas event in 2015 and 2017, delivering remarks and insights on energy use across commercial and industrial applications as well as conservation and efficiency strategies.► Implemented a comprehensive CRM, Salesforce.com, to improve client experience and to track customer call turnaround time, service installation times, and other KPIs to meet state regulatory requirements and mitigate fines.► Operationalized and standardized customer service processes and launched KPI tracking and reporting capabilities. ► Testified before the Maine Public Utilities Commission on behalf of the company.

    • Sales and Marketing Analyst
      • May 2014 - May 2017

      I was initially recruited to lead key sales and customer engagement efforts including overseeing negotiations and analysis for corporate accounts. I also served as the primary contact for residential, commercial, and municipal government accounts.DELIVERED RESULTS:► Grew annual revenue by $150K after landing a new commercial real estate client with the Augusta Marketplace that included large tenants such as Walmart, Sam’s Club, Home Depot, Kaplan University, and many others.► Assisted with dispute resolution, designing calculations for gross margin and short-term financial analysis.► Provided key calculations and financial analysis to comply with data requests during a complex, 15-month-long rate case with the Maine Public Utility Commission. ► Relaunched marketing efforts and developed the first marketing calendar and comprehensive strategy for MNG to implement targeted campaigns in untapped markets.

Education

  • University of Maine at Augusta
    Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
    2012 - 2016
  • New Mexico State University
    "The Basics"​ Practical Regulatory Training, Natural Gas Local Distribution Company (LDC) Industry
    2016 - 2016

Community

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