Experience

America's Incredible Pizza Company

• United States
• Advertising Services
• 100 - 200 Employee

• Unit Director

  • Oct 2016 - Present

• Director of Customer Service

  • Dec 2014 - Oct 2016

  Manage all FOH operations and customer relations for the flagship location located in Tulsa, Oklahoma. Manage labor costs, cash management, and a staff of fifty or more employees. Built sales associate team which contributed to over $1 million net profit annually the last five years running. Exceed sales projections annually by teaching and encouraging employees to be customer driven rather than sales driven. Basic human resource skills such as but not limited to: interviewing, hiring, terminations and scheduling. Coordinate with corporate officers on new marketing proposals and employee incentive programs. Involved with national marketing ventures such as St. Jude's Walk/Run to End Childhood Cancer and Walgreen's Red Nose Day. Coordinated local community outreach at Rockets over Rhema and The Little Lighthouse. Operating expertise in Sacoa and Ideal operating systems.

• Assistant Director of Customer Service

  • Apr 2010 - Dec 2014

  Mid level management position overseeing all FOH operations whenever the Director or Managing Partner are not present. Oversees sales associates, bussing staff, dishwashers, and party entertainers. Ensures all four job types are working together in unison to provide the best possible customer experience.

• Cash Manager

  • May 2008 - Apr 2010

  Entry level management position tasked with implementing and maintaining cash security procedures. Processes all purchase orders and account receivables. Submits final sales reports and makes closing cash deposit. Closes and secures store for the night. Reports to senior store management and corporate accounting department.

• Customer Service Supervisor

  • Feb 2008 - May 2008

  Entry level supervisory position. Tasked with overseeing sales associates while reporting to cash manager.

• Sales Associate

  • Nov 2007 - Feb 2008

  Entry level position working with the general public. Handled guest transactions such as but not limited to: booking birthday parties, completing group transactions, and cashing out regular guests.



The Wendy's Company

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • 2004 - 2006