Plan Specialist

• Sep 2022 - Present

Verifications Researcher

• Feb 2020 - Sep 2022

Verified the employment and education histories of applicants through the use of online databases and direct contact with previous employers and schools. Verified the employment and education histories of applicants through the use of online databases and direct contact with previous employers and schools.

Business Analyst

• Oct 2016 - Jul 2019

Supported a 15-person supplier-dedicated sales team through setup and maintenance of items and pricing in the company’s sales system and AS/400 orders-to-cash system Utilized Excel and Business Objects skills to produce incentive trackers for the sales team and sales & financial reports and trackers for management Developed and maintained a deal fulfillment tracker to help ensure that customers receiving volume discounts were purchasing the required case quantities Supported a 15-person supplier-dedicated sales team through setup and maintenance of items and pricing in the company’s sales system and AS/400 orders-to-cash system Utilized Excel and Business Objects skills to produce incentive trackers for the sales team and sales & financial reports and trackers for management Developed and maintained a deal fulfillment tracker to help ensure that customers receiving volume discounts were purchasing the required case quantities

Electronic Invoice Liason

• Jun 2015 - Oct 2015

Researched possible billing errors in AS/400 account management system to ensure that customer accounts were correct Adjusted and resubmitted invoices to customers, reducing the accounts receivable backlog and allowing for payment to be received Researched possible billing errors in AS/400 account management system to ensure that customer accounts were correct Adjusted and resubmitted invoices to customers, reducing the accounts receivable backlog and allowing for payment to be received

Enrollment Systems Coordinator III

• May 2013 - Mar 2015

Ensured an error-free customer experience by conducting user site testing of third-party enrollment sites to ensure accuracy and functionality prior to the start of enrollment Served as liaison between the vendor & Aflac’s Compliance Department ensuring that the enrollment website was in compliance with all applicable regulatory requirements, avoiding penalties and fines Served as a Subject Matter Expert for a Rapid Change Event designed to reduce costly rate discrepancies between Aflac, vendors, and customers Show less

Accounts Payable Data Entry

• Feb 2011 - Jul 2012

Assisted in processing of a backlog of invoices payable by entering invoice data into the AS/400 account management system for approval Submitted approved invoices for payment to vendor Assisted in processing of a backlog of invoices payable by entering invoice data into the AS/400 account management system for approval Submitted approved invoices for payment to vendor

Accounting Clerk

• May 2007 - May 2010

Provided manual monthly rebate & volume discount reporting, using pivot tables in Excel, to sector managers while an automated reporting system was in development Aided managers by researching any missing rebates or discounts in SAP or the rebate team's Access database, ensuring all credits were received and posted to the correct accounts Maintained monthly account reconciliations for 8-12 rebate accounts and prepared journal entries in SAP Streamlined new employee onboarding by creating written documentation for procedures and providing training Show less

Accounting Clerk

• Jun 2006 - May 2007

Expedited the integration of newly acquired subsidiary by transferring the subsidiary’s payroll data to the Compass Group accounting database Expedited the integration of newly acquired subsidiary by transferring the subsidiary’s payroll data to the Compass Group accounting database

Data Entry Operator 3

• Jun 2003 - Apr 2006

Served as key contributor in meeting department’s 97% accuracy goal by performing quality control checks on processed work Increased departmental efficiency by cross-training staff members from other departments to handle basic tasks during busy periods Simplified processing of the forms generated by callers responding to the ministry’s telecasts by working with IT to implement a web-based data entry interface Enhanced ministry responsiveness to the public by handling certain overflow calls from the response center Show less