Backend Engineer

• Mar 2022 - Present

Full Stack Developer

• Aug 2017 - Mar 2022

Junior PHP Developer

• Jun 2016 - Aug 2017

Job description and responsabilities: Support & Maintenance of the QuadMinds SaaS platform, from which customers are able to visualize real time information of IoT devices, allowing presentation and analysis of big amounts of data. Main role: Development of tools which facilitate integration with customer's CRM software, which enable the importing of data (customer information, devices, deliveries) from various sources (Excel, CSV files, FTP/Web Services) so they are available for data analysis supported by the QuadMinds SaaS platform. Development of internal tools which facilitate support & maintenance of the system. Debugging and fixing of errors involving the system's various modules (back end and front end). Development of JSON/REST Web Services. Implementation work, such as surveying the customer's workflow, configuring user profiles according to customer's needs, development of custom system features. Company description: QuadMinds is a technology company specialized in designing and creating IoT solutions to digitally transform businesses and industries. We connect business goods to our online platform through different types of sensors (produced by ourselves or by third parties) and combine the data with the business information, to digitalized processes and obtain real-time information and patterns based on the analysis of data. Thus, we can predict future behavior for each industry, which let them improve efficiency and decision-making process. As a result, we allow cities and businesses to transform themselves into digitally and intelligents ecosystems. Show less

Lexmark TSC - Solutions Support Specialist

• Aug 2014 - May 2016

Solutions Support Team Leader at Lexmark Latin America TSC.My responsibilities involve representing the Solutions Support team, coordinating and managing our service to customers, constant communication with third level support and Product Engineering through weekly conference calls with the goal of resolving the issues raised to our team.Support on Lexmark Printing, Scanning and Accountability solutions to high profile customers.Deployed several solutions on a laboratory server. Show less

Lexmark TSC - Back Office

• May 2013 - Aug 2014

TSC administration, advanced Siebel CRM skills.Team management, task management and distribution, monitoring, second level support, agent scheduling, supervisor complementary tasks.

Lexmark TSC - Technical Support Agent

• Jan 2012 - May 2013

TSC Agent at Lexmark Latin America.Phone and remote support to Lexmark's customers (enterprise and individuals) located in Latin America, including spanish-speaking customers in the USA.Software and Hardware diagnosis and troubleshooting related to Lexmark Inc. products (Multifunctional printers, laser, inkjet, dot matrix).Tickets handled through Siebel CRM.