Experience

MyTutor Academy Sdn Bhd

• Malaysia
• Education
• 1 - 100 Employee

• Home Tutor

  • Jan 2021 - Present



Startek

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Service Representative

  • Aug 2019 - Jan 2021

  Senior Customer Service Executive with significant experience of more than 1 year in providing strong support towards the team's excellent achievement. Extensive experience in operations, administration, data & information management, offering both analytical and creative problem solving. Among the contribution towards the company includes : -Frontline Senior CS Executive for both email and phone work in Technician Support and Case Management Team (English speaker). -Handling both inbound and outbound call (Inbound for assisting technician in resolving network issues and appointments arrangements while outbound to both technician and customer for follow up related cases. -Assisting team leaders & teammates by handling email escalations to other internal department to resolve customer or technician issues. -Multitasking and handling interactions across multiple channels from voice to chat, email, and portal interactions, and often handle all simultaneously. Show less



United Chemi-Con Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Internship Trainee

  • Jun 2017 - Sep 2017

  Completed 3 months of internship at Administration Department in Training & Safety Section. Among the job experiences are to assist Training Executive to manage and handle training programs for the employees. Completed 3 months of internship at Administration Department in Training & Safety Section. Among the job experiences are to assist Training Executive to manage and handle training programs for the employees.