System Analyst - Network Services

• Feb 2022 - Present

ICT Customer Support

• Dec 2020 - Feb 2022

Provide IT support for EPIC clients like: - Provide customer service over the phone, email and messengers (Microsoft Teams and Cisco Jabber) - Basic troubleshooting - Program installations and PC setup - Microsoft 365 management (creating new users, managing existing users, azure management, exchange management, license management) - Server management (creating active directory accounts, active directory management, syncing active directory to Microsoft 365) - Navigating… Show more Provide IT support for EPIC clients like: - Provide customer service over the phone, email and messengers (Microsoft Teams and Cisco Jabber) - Basic troubleshooting - Program installations and PC setup - Microsoft 365 management (creating new users, managing existing users, azure management, exchange management, license management) - Server management (creating active directory accounts, active directory management, syncing active directory to Microsoft 365) - Navigating server drives - Assigning permissions to shared folders - Using ConnectWise Manage for ticket management - Using ConnectWise Control to connect to clients PC's - Mapping shared drives - Adding computers to a domain Show less Provide IT support for EPIC clients like: - Provide customer service over the phone, email and messengers (Microsoft Teams and Cisco Jabber) - Basic troubleshooting - Program installations and PC setup - Microsoft 365 management (creating new users, managing existing users, azure management, exchange management, license management) - Server management (creating active directory accounts, active directory management, syncing active directory to Microsoft 365) - Navigating… Show more Provide IT support for EPIC clients like: - Provide customer service over the phone, email and messengers (Microsoft Teams and Cisco Jabber) - Basic troubleshooting - Program installations and PC setup - Microsoft 365 management (creating new users, managing existing users, azure management, exchange management, license management) - Server management (creating active directory accounts, active directory management, syncing active directory to Microsoft 365) - Navigating server drives - Assigning permissions to shared folders - Using ConnectWise Manage for ticket management - Using ConnectWise Control to connect to clients PC's - Mapping shared drives - Adding computers to a domain Show less

Produce Department Supervisor

• Jan 2018 - Sep 2021

- Efficiently supervise a team of young workers when the manager is not in. - Ensuring the shelves are full of good quality produce.

Management Trainee

• Jun 2014 - Jan 2018

- Effectively ran the store after the Manager left for the day. - Supervised all department heads making sure that everything was being done efficiently and correctly before closing down the store. - Assisted customers with all of their needs by giving great customer service.

Produce Clerk

• Aug 2011 - Jun 2014

Stock the shelves with fresh produce.

Student Intern

• Apr 2019 - Dec 2019

Worked with 3 teams during my time as an Intern Networking - Assisted with configuring Switches and Routers within a Data center environment. - Configured security functions such as Access Control Lists, Login Banners, Usernames and Passwords. - Proficiently configured the routing protocol RIPv2 on several routers. - Actively configured routers and switches using IPv6 Addresses. - Configured several DHCP servers on routers, allowing it to dynamically assign IP addresses to… Show more Worked with 3 teams during my time as an Intern Networking - Assisted with configuring Switches and Routers within a Data center environment. - Configured security functions such as Access Control Lists, Login Banners, Usernames and Passwords. - Proficiently configured the routing protocol RIPv2 on several routers. - Actively configured routers and switches using IPv6 Addresses. - Configured several DHCP servers on routers, allowing it to dynamically assign IP addresses to the rest of the network. Desktop - Assisted clients by troubleshooting all issues with their devices (phones, printers, laptops, desktops, etc). - Installed updates and patches on client devices. - Imaged employee computers. - Installed new devices around the office (Lenovo hubs) Application Development - Tested new API's to ensure they where working as expected. - Diligently tested a brand new website both on PC and Android phones, logging any bugs found in the process. - Used Microsoft Azure to manage the development of projects. Show less Worked with 3 teams during my time as an Intern Networking - Assisted with configuring Switches and Routers within a Data center environment. - Configured security functions such as Access Control Lists, Login Banners, Usernames and Passwords. - Proficiently configured the routing protocol RIPv2 on several routers. - Actively configured routers and switches using IPv6 Addresses. - Configured several DHCP servers on routers, allowing it to dynamically assign IP addresses to… Show more Worked with 3 teams during my time as an Intern Networking - Assisted with configuring Switches and Routers within a Data center environment. - Configured security functions such as Access Control Lists, Login Banners, Usernames and Passwords. - Proficiently configured the routing protocol RIPv2 on several routers. - Actively configured routers and switches using IPv6 Addresses. - Configured several DHCP servers on routers, allowing it to dynamically assign IP addresses to the rest of the network. Desktop - Assisted clients by troubleshooting all issues with their devices (phones, printers, laptops, desktops, etc). - Installed updates and patches on client devices. - Imaged employee computers. - Installed new devices around the office (Lenovo hubs) Application Development - Tested new API's to ensure they where working as expected. - Diligently tested a brand new website both on PC and Android phones, logging any bugs found in the process. - Used Microsoft Azure to manage the development of projects. Show less

Night Stocker

• Oct 2017 - Dec 2017

Unloaded the nightly orders and stocked the shelves. Unloaded the nightly orders and stocked the shelves.