Experience

FITC

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• Social Media Manager

  • Jan 2021 - Present

  As the social media manager for FITC, I am responsible for creating, editing, sharing, and scheduling content on social media platforms, relating to FITC's various events throughout the year. I am in charge of the day-to-day social content being posted and the engagement efforts with our audiences on the different platforms, but I also contribute to planning FITC's overall communications strategy, which also includes the company website. Within Mailchimp, I also write, copyedit, test, and give input on the various emails sent out to our audiences. Additionally, I assist our technical production team with the various events FITC holds (which are currently virtual until in-person events can resume after the pandemic). My role involves editing documents in the earlier stages of the event planning process (Requests For Proposals, sponsorship packages, etc.), and assisting with event-day production tasks (eg. moderating audience chatrooms, coordinating on-screen prompts with verbal emcee cues, etc.). I’m also in charge of updating and maintaining the FITC Jobs webpage, where I upload industry relevant job postings regularly during the week for the FITC community. This task involves website maintenance through WordPress, and searching for open roles via LinkedIn, our industry partners’ websites, communication with industry partners, and our Twitter network. This role requires detailed tracking of various projects, as we are working on many events being held at different times and at different stages of planning. Some of these events are for private clients, some are smaller professional development sessions, and others are large-scale events that require months of planning and working with external stakeholders and sponsors. I keep track of our varying social media posting schedules and content (for each platform and each project), and assist in maintaining our project management documents. Show less



Durham Region Transit

• Canada
• Truck Transportation
• 1 - 100 Employee

• • Oct 2020 - Present

• • Jun 2019 - Present

  In this role, I process client bookings for DRT specialized services, such as cancellations, changes, and confirmations, in addition to answering questions and generally promoting a positive DRT experience and image. I also communicate with and assist DRT drivers, by finding information, contacting late clients, covering extra shifts, and troubleshooting schedule conflicts. Additionally, I liaise with our local taxi company partners for extra coverage within Durham Region, and communicate with other specialized services organizations to ensure timely and accurate client transfers. This is a role with many complex factors, including a need for discretion, compassion, and sensitivity. As a Specialized Services Dispatcher, I assist a variety of individuals with specialized needs and different vulnerabilities, while also supporting our drivers and the DRT brand. This role requires the extensive use of Microsoft Office tools, such as Outlook, Excel, and SharePoint, as well as Trapeze, a complex transportation management software program, on Windows PCs. Using Trapeze, I book, change, verify, and cancel client trips, assign vehicles to DRT drivers, and create, optimize, modify, and move driver schedules. Show less

• • Oct 2019 - Oct 2020

  I safely transport passengers around Durham Region, provide high standard of customer service and brand support, and communicate emerging transit and passenger complications to my transit supervisors and DRT operators through two-way radio. As an operator in the Specialized Services department, I provide door-to-door accessible transportation, following AODA laws. My team and I collaborate to enrich the lives of our most vulnerable community members, by helping them get to doctors' appointments, work, school, day programs, community events, and so much more. In essence, we help our community members go places they might not be able to reach otherwise. Show less

• • Dec 2016 - Oct 2019

  Part of Durham Region Transit's team providing the public with safe public transportation around Durham Region, operating public transit buses, and providing customer service to all customers.



Photography By Jill

• Freelance Photographer

  • 2010 - Present

  As a freelance photographer, I specialize in animal, sport and event photography, as well as candid photography and portraiture. I shoot with professional DSLR equipment (both Canon and Nikon). I work with my clients to best showcase their ideas and personalities, while also providing excellent customer service and enthusiasm. I also work with Adobe Photoshop and Lightroom for post-production, on both Microsoft and Apple operating systems. In this role, I often have tight deadlines (as tight as same-day and 12-hour timelines), and work with varying venues and locations. Because of this, I am an adaptable photographer, doing my best to turn issues and obstacles into dynamic and creative aspects for my photos. Show less



Metrix

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Contract Instructional Designer

  • Oct 2018 - Nov 2018

  Primarily working in PowerPoint, I created learning solutions with a small team of designers and developers for a client based in Canada. Working on this project meant I had to pay close attention to branding guidelines, style preferences and client feedback while balancing theoretical principles of instructional design. This project arose out of the need for the client to train their employees on the tasks involved in their roles, with the added benefit of creating 'refresher material' for their existing employees and supervisors. This was a design-heavy project with restrictions on image use and language. Using client-provided storyboards and content outline, my team and I designed PowerPoint slides that would be used as screens in a digital education application tool that would be custom-developed by Metrix's developers. This project also required concise and condensed writing, as the screens could not be too text-heavy or too complex. Additionally, I had to pay special attention to the transitions used to introduce each asset on each slide, and coordinate the movements of these assets with the corresponding narration. Show less



Rouge Valley Health System

• Canada
• Hospitals and Health Care
• 400 - 500 Employee

• Public Affairs Intern

  • Apr 2016 - May 2016

  Completed as part of the Centennial College Public Relations and Corporate Communications post-graduate program. Tasks include graphic design and layout, writing for various audiences and platforms, event coordination, photography, video production, strategic communications, various internal communications initiatives, social media analysis, and change management. Completed as part of the Centennial College Public Relations and Corporate Communications post-graduate program. Tasks include graphic design and layout, writing for various audiences and platforms, event coordination, photography, video production, strategic communications, various internal communications initiatives, social media analysis, and change management.



Durham Region Transit

• Canada
• Truck Transportation
• 1 - 100 Employee

• Student Conventional Operator

  • Jun 2013 - Jan 2016

  Worked as a student driver on Durham Region Transit's team to provide the public with safe public transportation around Durham Region, operating public transit buses, providing customer service to all customers. Worked as a student driver on Durham Region Transit's team to provide the public with safe public transportation around Durham Region, operating public transit buses, providing customer service to all customers.



University of Guelph, Kemptville Campus

• University of Guelph, Kemptville Campus

• Residence Assistant

  • Aug 2012 - Apr 2013

  Acted as liaison between students and Kemptville Campus residence / maintenance staff regarding concerns, questions, and suggestions. Provided support and assistance to students, helped maintain campus safety and health through periodic supervision and security checks. Acted as liaison between students and Kemptville Campus residence / maintenance staff regarding concerns, questions, and suggestions. Provided support and assistance to students, helped maintain campus safety and health through periodic supervision and security checks.



The Ajax Riding Academy

• Ajax, ON

• Horse Show Manager, Camp Director

  • Jul 2012 - Sep 2012

  Organized and executed horse show events on-site, taught horse riding lessons, ran children's horse day camps, handled client payments, worked with farm team to maintain the health and well-being of the property's horses. Organized and executed horse show events on-site, taught horse riding lessons, ran children's horse day camps, handled client payments, worked with farm team to maintain the health and well-being of the property's horses.



GameStop Canada

• Retail
• 700 & Above Employee

• Senior Sales Associate

  • May 2009 - Jun 2011

  Sold gaming software, hardware, and accessories to customers, provided all customers with quality customer service, including mitigating and resolving customer complaints and issues. Acted as keyholder in taking on store-opening and closing duties, providing supervision and guidance for newer employees, documenting and handling total cash flow and payment records for store revenues/productivity, check store inventories, post marketing material according to marketing directives from company's head office. Show less



Loblaw Companies Limited

• Canada
• Retail
• 700 & Above Employee

• Children's Clothing Sales Associate

  • Jun 2006 - Aug 2009