Alexandre Ferreira
Senior Data Analyst & Data Quality Analyst at Masthaven Bank- Claim this Profile
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Português Native or bilingual proficiency
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Inglês Full professional proficiency
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Espanhol Limited working proficiency
Topline Score
Bio
Credentials
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Excel Business Intelligence: Data Modeling 101
LinkedInAug, 2022- Nov, 2024 -
Excel Business Intelligence: Power Query
LinkedInAug, 2022- Nov, 2024 -
Querying Data with SQL and T-SQL
London Academy of ITAug, 2017- Nov, 2024 -
Database Design with Microsoft SQL Server
London Academy of ITJul, 2017- Nov, 2024
Experience
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Masthaven Bank
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United Kingdom
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Banking
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1 - 100 Employee
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Senior Data Analyst & Data Quality Analyst
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Nov 2019 - Present
Providing Analyst support to the BI Developers on new and existing BI Projects. Implement quality assurance Standards for BI. Acquire requirements from the business and provide information as needed, assist with the delivery of key information to help drive business improvements.
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BI/MI Analyst
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Feb 2019 - Nov 2019
Business Intelligence and Management Information Analyst at Masthaven Bank, Assuring data quality and identifying areas where improvements can be made accordingly with the Business requirements.
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Vale
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Brazil
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Mining
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700 & Above Employee
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Technical Data Coordinator
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May 2016 - Nov 2019
- Managing information and generating production reports, KPI reports and stock control amongst others. - Developing new automated processes to allow the collection of data from different sources, validating and compiling the values to assure data quality, producing faster, more accurate results and evaluation reports. - Managing and analysing incident reports to identify and minimise risks and improve productivity. - Identify and evaluating operational information to build indicators… Show more - Managing information and generating production reports, KPI reports and stock control amongst others. - Developing new automated processes to allow the collection of data from different sources, validating and compiling the values to assure data quality, producing faster, more accurate results and evaluation reports. - Managing and analysing incident reports to identify and minimise risks and improve productivity. - Identify and evaluating operational information to build indicators in a continuous improvement optic. Show less - Managing information and generating production reports, KPI reports and stock control amongst others. - Developing new automated processes to allow the collection of data from different sources, validating and compiling the values to assure data quality, producing faster, more accurate results and evaluation reports. - Managing and analysing incident reports to identify and minimise risks and improve productivity. - Identify and evaluating operational information to build indicators… Show more - Managing information and generating production reports, KPI reports and stock control amongst others. - Developing new automated processes to allow the collection of data from different sources, validating and compiling the values to assure data quality, producing faster, more accurate results and evaluation reports. - Managing and analysing incident reports to identify and minimise risks and improve productivity. - Identify and evaluating operational information to build indicators in a continuous improvement optic. Show less
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T.M.Lewin
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United Kingdom
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Retail
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100 - 200 Employee
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Data Analyst (short-term project)
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Apr 2016 - May 2016
- Created a report structure to evaluate KPIs and other indicators for new project; gathered information from different sources, unifying and providing the results - Created a report structure to evaluate KPIs and other indicators for new project; gathered information from different sources, unifying and providing the results
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Barclaycard
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United Kingdom
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Financial Services
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700 & Above Employee
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Report Analyst
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Jan 2014 - Jan 2016
- Assistant Team Leader on Management Information Team - Managed, planned, analysed, controlled and created a report structure from scratch using SQL, MS Access, Cognos and Excel to include analysis and presented results: - Metrics related to generating forecasts - Control of the NPS (Net Promoter Scorecard) for the operation - Control and reporting on the achievement of SLA and KPI, sales control, quality levels, retention, complaints resolution amongst others, on a daily, weekly… Show more - Assistant Team Leader on Management Information Team - Managed, planned, analysed, controlled and created a report structure from scratch using SQL, MS Access, Cognos and Excel to include analysis and presented results: - Metrics related to generating forecasts - Control of the NPS (Net Promoter Scorecard) for the operation - Control and reporting on the achievement of SLA and KPI, sales control, quality levels, retention, complaints resolution amongst others, on a daily, weekly and monthly basis for the EMEA market - Created and generated all reports and scorecards related to agent achievements and their incentive calculation - Provided recommendations to Team Leaders and Operation Managers to aid decisions to improve service levels, call volumes, staff scheduling and productivity - Assisted with analysis and implementation of the LEAN management process Show less - Assistant Team Leader on Management Information Team - Managed, planned, analysed, controlled and created a report structure from scratch using SQL, MS Access, Cognos and Excel to include analysis and presented results: - Metrics related to generating forecasts - Control of the NPS (Net Promoter Scorecard) for the operation - Control and reporting on the achievement of SLA and KPI, sales control, quality levels, retention, complaints resolution amongst others, on a daily, weekly… Show more - Assistant Team Leader on Management Information Team - Managed, planned, analysed, controlled and created a report structure from scratch using SQL, MS Access, Cognos and Excel to include analysis and presented results: - Metrics related to generating forecasts - Control of the NPS (Net Promoter Scorecard) for the operation - Control and reporting on the achievement of SLA and KPI, sales control, quality levels, retention, complaints resolution amongst others, on a daily, weekly and monthly basis for the EMEA market - Created and generated all reports and scorecards related to agent achievements and their incentive calculation - Provided recommendations to Team Leaders and Operation Managers to aid decisions to improve service levels, call volumes, staff scheduling and productivity - Assisted with analysis and implementation of the LEAN management process Show less
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Owner & Manager
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Feb 2007 - Jan 2014
- Created the business model (dedicated to the promotion and sale of gourmet products, including wines, spirits and traditional regional food products of high quality) - Selected the entire range of products and suppliers - Defined the marketing strategy and created several partnerships with a wide range of companies - Created the business model (dedicated to the promotion and sale of gourmet products, including wines, spirits and traditional regional food products of high quality) - Selected the entire range of products and suppliers - Defined the marketing strategy and created several partnerships with a wide range of companies
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Locarent, SA
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Portugal
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Account Manager
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Dec 2004 - Feb 2007
- Supported the bank network, evaluating customer needs and drawing up proposals according to specifications, and assisted in developing any further business needs - Supported the bank network, evaluating customer needs and drawing up proposals according to specifications, and assisted in developing any further business needs
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Europcar Fleet Services
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Assistant fleet manager
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Jan 2004 - Sep 2004
- Supported client companies’ fleet managers (B2B) through the creation of maintenance schedules and providing replacement vehicles to assure the smooth running of their fleets - Supported client companies’ fleet managers (B2B) through the creation of maintenance schedules and providing replacement vehicles to assure the smooth running of their fleets
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Triunfo Produtos Alimentares, SA
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Portugal
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Assistant, Financial Management Dept
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Oct 2002 - May 2003
- Managed client and supplier accounts and performed reconciliations - Managed client and supplier accounts and performed reconciliations
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Unilever
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United Kingdom
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Manufacturing
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700 & Above Employee
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Business Supervisor
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Jan 2001 - May 2002
- Implemented a new business model for Wall’s by managing and supervising three stores located in shopping centres in accordance with the project budget, KPIs, KRIs and P&Ls - Controlled the operational aspects of the project, such as staff selection and coaching, supplier selection, implementation of marketing activity and other variables to achieve company objectives
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Commercial Assistant to Key Accounts
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Oct 1999 - Jan 2001
- Collected and managed information to create reports for the Sales department, including KPIs and other performance analysis
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Sales Management Internship
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Sep 1998 - Oct 1999
- Fully trained in sales techniques, negotiation strategies and management with a global market leader
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Designers Associados
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Portugal
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Internship in Marketing and Advertising
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May 1996 - Sep 1998
- Received training in marketing and advertising strategies - Developed and implemented various campaigns for multinational groups - Received training in marketing and advertising strategies - Developed and implemented various campaigns for multinational groups
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Education
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1998 - 2002
IESC - Instituto de Estudos Superiores de Contabilidade
Accounting and Business Management -
Escola Secundária Josefa d'Óbidos
Bachelor's degree, Accounting and Business Management
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