Gavin S.
Senior Business Analyst - Digital Transformation Programme and Legislative compliance at Australian Skills Quality Authority (ASQA)- Claim this Profile
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Bio
Frances Grech
Gavin joined the MEX program as Business Analyst within the Product Stream. He was able to adapt and quickly gained a good understanding of RACV products. Gavin's ability to understand the business needs and provide solutions to the problem was very clear from the beginning. He is an intelligent, thorough analyst and a pleasure to work with. He has developed strong relationships with all stakeholders from within the project team, Product Owners, SME’s, developers and BA’ across the streams. He has a positive attitude and works collaboratively across all streams.
LinkedIn User
I worked with Gavin at ASQA on their Transformation Programme, where Microsoft Dynamics CRM and NAV solutions were successfully implemented. Gavin is a creditable, honest and hardworking individual with exceptional Business Analysis skill sets. He excels in process mapping, user requirement gathering, documentation and system testing to name a few of his BA skills. He thrives in producing high quality Business Analysis documentation, most of which I utilised in my design project tasks. He is adapt at communicating at various levels throughout an organization and works really well under pressure. He enjoys enhancing the end user experience via his advanced Business Analysis skills Overall I found Gavin to be an easy person to be around and am grateful for the opportunity to have worked with him . We have become good friends as a result of working together and I would highly recommend him for future ICT projects.
Frances Grech
Gavin joined the MEX program as Business Analyst within the Product Stream. He was able to adapt and quickly gained a good understanding of RACV products. Gavin's ability to understand the business needs and provide solutions to the problem was very clear from the beginning. He is an intelligent, thorough analyst and a pleasure to work with. He has developed strong relationships with all stakeholders from within the project team, Product Owners, SME’s, developers and BA’ across the streams. He has a positive attitude and works collaboratively across all streams.
LinkedIn User
I worked with Gavin at ASQA on their Transformation Programme, where Microsoft Dynamics CRM and NAV solutions were successfully implemented. Gavin is a creditable, honest and hardworking individual with exceptional Business Analysis skill sets. He excels in process mapping, user requirement gathering, documentation and system testing to name a few of his BA skills. He thrives in producing high quality Business Analysis documentation, most of which I utilised in my design project tasks. He is adapt at communicating at various levels throughout an organization and works really well under pressure. He enjoys enhancing the end user experience via his advanced Business Analysis skills Overall I found Gavin to be an easy person to be around and am grateful for the opportunity to have worked with him . We have become good friends as a result of working together and I would highly recommend him for future ICT projects.
Frances Grech
Gavin joined the MEX program as Business Analyst within the Product Stream. He was able to adapt and quickly gained a good understanding of RACV products. Gavin's ability to understand the business needs and provide solutions to the problem was very clear from the beginning. He is an intelligent, thorough analyst and a pleasure to work with. He has developed strong relationships with all stakeholders from within the project team, Product Owners, SME’s, developers and BA’ across the streams. He has a positive attitude and works collaboratively across all streams.
LinkedIn User
I worked with Gavin at ASQA on their Transformation Programme, where Microsoft Dynamics CRM and NAV solutions were successfully implemented. Gavin is a creditable, honest and hardworking individual with exceptional Business Analysis skill sets. He excels in process mapping, user requirement gathering, documentation and system testing to name a few of his BA skills. He thrives in producing high quality Business Analysis documentation, most of which I utilised in my design project tasks. He is adapt at communicating at various levels throughout an organization and works really well under pressure. He enjoys enhancing the end user experience via his advanced Business Analysis skills Overall I found Gavin to be an easy person to be around and am grateful for the opportunity to have worked with him . We have become good friends as a result of working together and I would highly recommend him for future ICT projects.
Frances Grech
Gavin joined the MEX program as Business Analyst within the Product Stream. He was able to adapt and quickly gained a good understanding of RACV products. Gavin's ability to understand the business needs and provide solutions to the problem was very clear from the beginning. He is an intelligent, thorough analyst and a pleasure to work with. He has developed strong relationships with all stakeholders from within the project team, Product Owners, SME’s, developers and BA’ across the streams. He has a positive attitude and works collaboratively across all streams.
LinkedIn User
I worked with Gavin at ASQA on their Transformation Programme, where Microsoft Dynamics CRM and NAV solutions were successfully implemented. Gavin is a creditable, honest and hardworking individual with exceptional Business Analysis skill sets. He excels in process mapping, user requirement gathering, documentation and system testing to name a few of his BA skills. He thrives in producing high quality Business Analysis documentation, most of which I utilised in my design project tasks. He is adapt at communicating at various levels throughout an organization and works really well under pressure. He enjoys enhancing the end user experience via his advanced Business Analysis skills Overall I found Gavin to be an easy person to be around and am grateful for the opportunity to have worked with him . We have become good friends as a result of working together and I would highly recommend him for future ICT projects.
Experience
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Australian Skills Quality Authority (ASQA)
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Australia
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Education Administration Programs
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1 - 100 Employee
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Senior Business Analyst - Digital Transformation Programme and Legislative compliance
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Oct 2019 - Present
Business Analyst on ASQA's ICT and Digital Transformation projects focused on re-hosting, integrating and enhancing core operational systems using private and public Cloud Platforms, Integration services and Software as a Service. My assignments also ensure business processes and platforms adhere to legislative and compliance requirements. Operational and business systems worked on: - Microsoft Dynamics CRM 365 - Intellidox webforms - Objective EDRMS - Office 365 suite Tools and Methodologies utilised: - Azure Dev Ops - JIRA - Trello - Miro Boards - Microsoft Power BI - BPMN 2.0 via Visio - Zachman Enterprise Architecture Framework - Agile SCRUM: Project Increments, Epics, Features, User Stories, Acceptance Criteria and business and non functional requirements
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RACV
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Australia
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Civic and Social Organizations
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700 & Above Employee
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Business Analyst - Member Experience Transformation Programme
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Jan 2019 - Sep 2019
Key resource performing business operation analysis for a motoring club and mutual organisation that provides a range of products and services for motoring, home, leisure, general insurance and financial services. Identify stakeholders’ needs, provide customised business solutions, implement agile operational strategies, business development initiatives, short and long-term business objectives, and opportunities. Work with principal stakeholders on the end-to-end life cycle of Transformation project by demonstrating ownership and commitment to success. Value add and deliverables: • Assist in the implementation of a CRM solution focused on growth, quality improvements, and operational excellence for RACV MEX Digital Transformation programme. • Provide business analysis and define requirements for the replacement of RACV’s core system with the Salesforce CRM and Apttus solutions to manage the entire end to end business processes of the organisation • Utilise analytical thinking, problem-solving and communication skills to document user stories including acceptance testing criteria and business rules in collaboration with the systems solution designers. • Identify business opportunities and build strategic relationships with key decision makers to enhance processes. • Established several strategic growth initiatives and resolved complex technical issues with confidence, persistence and creativity.
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Swinburne University of Technology
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Australia
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Higher Education
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700 & Above Employee
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Business Analyst
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Oct 2016 - Dec 2018
Aligned support infrastructure and resources for Agile development and provided business analytics support at a leading public university. Assisted with several strategic projects and maintained responsibility for key performance indicators (KPI) monitoring. Worked with stakeholders within the Project Management Office (PMO) on the development and implementation of short and long-term business objectives and opportunities. Interfaced with external and internal stakeholders to complete projects timely. Value add and deliverables: • Utilised analytical skills to identify opportunities and provide business analytics to facilitate process improvement and value added enhancements to the Universities technology stack that yielded significant results. • Assisted with the implementation of Salesforce Customer Relationship Management (CRM) System and developed business case and RFP tender process to select the best B2B CRM platform. • Provided analysis and detailed documentation for the syllabus software upgrade project, the timetable and resource booking solution, enterprise space management solution, lecture capture system upgrade and the Cisco teaching laboratory hardware upgrade. • Collaborated with the PMO to resolve multi-faceted technical issues, provided technical solutions, implemented successful business operations and large-scale projects from conception to completion. • Identified and implemented business development and process improvements that resulted in increased efficiency, service reliability and responsiveness.
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Australian Skills Quality Authority (ASQA)
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Australia
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Education Administration Programs
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1 - 100 Employee
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Business Analyst - Business Transformation and CRM implementation
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Jul 2013 - Sep 2016
Applied cutting-edge knowledge of business analysis and process improvement methodologies and development strategies to enhance business processes for a federal government agency responsible for the regulation of the Vocational Education and Training (VET) sector. Interfaced with a diverse range of stakeholders to analyse business systems, processes, complete timely complex projects and provide strategic technical support. Value add and deliverables: • Provided critical operational support with a keen focus on raising standards of operations, risk management and enhance business development. • Served as a subject matter expert and resource for the legacy systems replacement with cloud-based platforms project that included the Microsoft Dynamics CRM solution and the Microsoft Navision (NAV) system. • Identified areas of improvement and implemented strategies to streamline operations and align support and resources for continuous process improvement initiatives. • Collaboration with the technical team on the development and implementation of Software procurement lifecycle and associated artefacts preparation inclusive of EOI, RFI, RFT, Vendor evaluation and selection processes. • Managed the testing process with key business stakeholders and prepared User Acceptance Testing (UAT) scripts.
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UniSuper
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Australia
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Financial Services
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700 & Above Employee
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Business Analyst - SuperStream Programme
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Apr 2012 - Jun 2013
Key BA on Government legislated StrongerSuper compliance programme of work to improve processing of day to day superannuation transactions for front and back office as follows:• The use of standard Super industry standards to improve the quality of Member data;• Electronic Funds Transfer (EFT) for all Member Super payments;• Implementation of Straight Through Processing for Super transactions;• E-commerce solutions to replace paper-based solutionsMy deliverables included:• Work stream pain point analysis;• Work package scope of work;• Business Requirement Specifications;• Traceability of requirements to required Superannuation legislation;• Process user guides and Training documentation.
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Business Analyst - Transformation programme
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Oct 2010 - Mar 2012
Business Analyst to UniSuper's Business Solutions team on their high profile Business Process Improvement Programme (BPIP).The programme analyzed and assessed the Funds business processes, highlighting their inefficiencies and implemented actions to mitigate and improve issues identified.My deliverables included:• Engaging with the Business and Executive stakeholders to assess identified issues; • Conducting Facilitation workshops to elicit As-Is/To-Be business processes and Business Requirements; • Validating solution design and supporting the implementation of the solution/s with the Business Systems Architect; • Supporting the Project Manager in Project status and Steering Committee meetings; • Ad hoc preparation of Business Cases for submission to the Executive Project Board for approval.
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Business Analyst - Contractor
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Sep 2009 - Sep 2010
Tridant is a leading Australian consultancy in the IBM Cognos TM1 financial modelling space, using OLAP mutli-dimensional cubes to analyse data . I delivered project scoping, functional requirements definition, testing script development and end user training documentation. Projects: Newcrest Mining, Australia Post and the Australia Football League(AFL). Tridant is a leading Australian consultancy in the IBM Cognos TM1 financial modelling space, using OLAP mutli-dimensional cubes to analyse data . I delivered project scoping, functional requirements definition, testing script development and end user training documentation. Projects: Newcrest Mining, Australia Post and the Australia Football League(AFL).
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Business Analyst/IT Consultant
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Nov 2008 - Aug 2009
BTG Technologies specialises in developing tailored e-Commerce products, smart online databases, websites and Content Management Systems. Responsibilites: • Client business requirement definition workshops • Functional Specification documents to enable website development team to design and develop e Commerce websites (front end and back end database). • UAT scripts and website performance testing BTG Technologies specialises in developing tailored e-Commerce products, smart online databases, websites and Content Management Systems. Responsibilites: • Client business requirement definition workshops • Functional Specification documents to enable website development team to design and develop e Commerce websites (front end and back end database). • UAT scripts and website performance testing
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Microsoft Dynamics AX Consultant
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Jan 2008 - Oct 2008
Leading Australian Microsoft implementation partner, subsidiary of the UXC Group listed on the Australian Stock Exchange, Consulting team member to Microsoft Dynamics AX clients including project scoping, business requirements, UAT scripting and user documentation. Project: Leading global roller blind manufacturer Leading Australian Microsoft implementation partner, subsidiary of the UXC Group listed on the Australian Stock Exchange, Consulting team member to Microsoft Dynamics AX clients including project scoping, business requirements, UAT scripting and user documentation. Project: Leading global roller blind manufacturer
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Altron
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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IT Consultant & Business Analyst
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2003 - 2007
South African IT technology and outsourcing company, Listed on Johannesburg Stock Exchange (top 3 in IT sector) Various roles were held i.e. • Business Analyst, • Senior Management Consultant Deliverables: • Business Requirement and Functional Specification documentation; • Full software procurement lifecycle i.e. RFI, RFT and Vendor selection; • Project definition & scoping; • “As Is” and “To Be” process documentation • Fit Gap analysis; • User Acceptance Testing(UAT) scripts; • Change Management process i.e.assessment of user readiness; • ICT Governance and Risk management strategy; • ICT Master Systems Plans.
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Education
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University of South Africa/Universiteit van Suid-Afrika
Honours, Bachelor of Commerce(Hons.B.Com), (Advanced Financial Accounting, Management Accounting, Auditing, Taxation) -
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Pretoria Boys High School, Pretoria , South Africa
Year 12 Matric, Australian VCE equivalent -
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University of South Africa/Universiteit van Suid-Afrika
Bachelor of Commerce (B.Com.), (Financial Accounting, Management Accounting, Auditing, Taxation)
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